The saga continues .... my email to customer care and the service center and I followed up with a call to customer care (now after midnight on the east coast) so they also had a phone call logged..
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XXXXX – Well Palm Beach service picked up my car this past Monday. They had it all week and returned it to me late this afternoon (Friday). XXXX (the tech) said they didn’t replace any parts but removed and reseated all the cables attached to the screen (not sure why that took all of 4 days).
He dropped off my car just before dinner; I pulled the car into my garage, plugged it in (to recharge after they’d driven it home from the service center and went out to dinner with friends.
When I came back home and went into my garage for a bit, the car started up (my phone was in my pocket) and per below, the screen was not working again (11:01pm timestamp on the photo). I then actually got into the car, pressed the brake pedal, and the main dash screens came up (no longer showing charging screen) and the right screen went blank. You can see the backlight is still on so it’s not that the screen isn’t powered but it’s not working.
So,
this repair didn’t even last me for one drive. This is the second unsuccessful attempt to repair this issue – which when it happens renders my car unable to properly function (no phone/radio/garage door opener/nav control – since all the control comes from a inoperative screen).
What’s next – want to send me a new one or keep this one and give me my money back? This first happened the first day I drove the car after delivery and has never worked properly. Like I said in the forum; great car + bad service = bad car.
I also mentioned to the tech that, from the day I took delivery, my finger presses of the right-side screen have not been responsive. I often had to press on icons twice and even hold down to get a response. I wanted to test that out after the repair work but the screen didn’t even work so that wasn’t possible.
I’ve copied XXXXX at the Palm Beach Lucid Service Center to tell me what’s next.
PS - the short version of the long story getting my car back to the service center and getting a loaner to me was that 1) they had sent an open flatbed to me - i was told 2:20pm arrive - who was almost at my house when they realized they wanted a closed carrier to they had the first truck leave and then getting a closed carrier to me that didn't arrive until 10pm. Then they waited most of the day before trying to arrange a rental for me and, by the time they did, they got an electric vehicle (never told me brand) that was reported to have an inoperative screen (no kidding - same issue i was having) so it took awhile for them to arrange an ICE car for me (BMW SUV) which then took a few more hours to reach me. All in all, it took it took 9 hours from when they said they'd pick up my car and drop off a loaner until it actually happened. I cancelled a day's worth of meetings and sat around waiting and waiting. Toward the end, I decided for mental health reasons it was better to laugh at the whole thing than cry (though now knowing the whole escapade was a total waste of my time as the car wasn't repaired anyway, i'm reconsidering that decision L)L)
View attachment 798
View attachment 799
From: Customer Care <
[email protected]>
Sent: Friday, February 4, 2022 6:29 PM
[
Subject: RE: [EXTERNAL] Screen not working on vehicle startup
Hi Bill,
XXXX here from Lucid Motors - Customer Care Team.
A case has been created with number 00149786.
I hope all goes well with correcting the screen flickering issue.
Best Regards,
XXXXXXXXXt
Customer Care Specialist
