I would like to believe the answer lies in having your customers do much of the legwork identifying software “glitches/inconsistencies” and not taking the time to have your own staff do that work, definitely saves time, but does count on not pissing off your customers to a large extent. The real challenge with that approach is setting appropriate expectations given your resources and the number/profile of the people you piss off As well as rectifying those issues in a progressive and timely manner.
Lucid does not have the benefit of several decades of software evolution as well as development time while other products, less evolved, are sold. How long was the Honda Accord sold without Nav while Honda worked on adding a Nav, or any other manufacturer for that matter. That being said, they did make several very poor design decisions in trying to do something different or fix something that wasn’t broken. Homelink is one such area, I truly believe they wanted to improve the experience (by adding more than just three door/gate possibilities), but their implementation came up short. If they had allowed their own personnel to live with the car for a month or two, there may have been some things done differently. For me, Homelink works, just not as efficiently as I expect it will in time.
I have only driven the car for a week and only around town, probably less than 75 miles, so I have not run into many issues yet, maybe my opinion will change as I use the car more.
The car has been out in the public though for 8+ months and they need to start correcting some of these issues at a faster pace.
Again, I would hope it is Lucid just relying on it’s customers to identify the shortcoming and determine priority rather than just plain incompetence.