He’s not wrong. Most customers will never use a dashcam. That YouTube has videos of dashcams doesn’t prove your point. Most people will never use or own a dashcam.
I’d argue the opposite. Because you want it, you think it applies to most customers. It doesn’t. It applies to some, and my bet would be a minority.
Most customers would never use or want a dashcam, but some will. I will.
I don’t have data to back that up, of course, but I’m basing it off of conversations I’ve had with owners, which I know is anecdotal.
Edit: according to a recent survey by PropertyCasualty360, approximately 15-20% of drivers in the United States currently use dashcams. Yahoo Finance says 10-18%.
I’m fine with calling that “not most customers”