- Joined
- Jan 4, 2022
- Messages
- 2,941
- Reaction score
- 3,804
- Location
- Santa Clarita, CA
- Cars
- 2023 Lucid Air GT
- Referral Code
- AWNJLGKT
It’s not surprising to be honest. We know Lucid staff read these forums and probably see the reactions and frustrations from people when timeframes are completely unaligned.Folks I have somewhat of a disappointing update -
Took about 3 days to hear back from my DA this time around, after we spoke last about 2 weeks ago. In any case, he had a slightly lengthy conversation with me saying that DAs now are told NOT to give out any timeframes whatsoever since they were rarely meeting them these past couple of months. I found that concerning and told him that that, in all honesty, is a terrible thing to do in my eyes. No updates says to me nobody has a clue about any sort of timeframe and that SOME people with start to cancel and jump ships to other manufacturers. I even told him I had patiently waited 11 months for my Model X before I flipped it to make financial room for a Lucid, and am playing the waiting game again, but that very few people think like me. I suppose all he could say was I shall pass on the message!
I don’t think it’s the smart choice but Lucid has shown when times get tough they go silent rather than over communicate. I feel this decision will just annoy people even further vs if the system is showing 2 weeks tell the customer 4 approach. When no timeframes are given, it sends an instant message of things are bad or management doesn’t know what it’s doing. Is it a parts issue holding things up? A QA issue? Who knows! Staying silent won’t help Lucid in the long run.