My version of venting to Lucid Software Team on Audio Issues

[scal_air]

I've had my car for almost three years now and I share in the frustrations posted on this thread. I appreciate those willing to share their negative experiences knowing that there is a vocal community on this forum that wants to shout down any complaints. It seems like folks here take it personally when others have an issue with their car.
Some days I get in my car and I can't change the radio station until I do a reset by holding down the Air button for 20 seconds. Then all seems to work again. This happens every 6 weeks and has been going on for over two years. I first posted on this in March, 2023.
Some days I get no audio at all from any sorce
Two days ago my Car Play just stopped working. When I go into Bluetooth settings and try to connect my iPhone with the car play logo, the screen takes me back to the About screen and my Car Play will not connect. I tried the Air reset and that didn't work so now I just live without Car Play.
I've just accepted that this is what I should expect from my Lucid. When people ask me how I like the car I typically say that it drives great, but the software is really buggy. So if you want to listen to the radio or use Car Play, a Lucid is probably not for you.

To address your first paragraph, I don't feel like that there are people trying to "shout down" complaints or negative experiences. This is a community that is dedicated to learning about the Lucid Air, sharing information, and trying to help solve issues outside of the official Lucid service. Normally, issues with the car are met with advice, in varying degrees of helpfulness , but all with good intent. The issues come from from hyperbolic opinions, generalizations and vague problems that don't seem to want a response - they want to vent. So people tend to respond with their own opinions, often counter to the original poster. Things like "the Lucid key Fob is the worst design ever", tend to get met with "I don't have a problem with mine". Two opinions, equally valid but certainly divergent. Of course the car isn't perfect, and this whole forum is in part a testimony to that, as we discuss problems and fixes. But the irritating thing to me is the amount of negativity and hyperbole that some pile on to a car that I happen to like a lot. Sometimes the responses do feel personal - both ways.

Getting off the soap box now...

 

[borski]

To address your first paragraph, I don't feel like that there are people trying to "shout down" complaints or negative experiences. This is a community that is dedicated to learning about the Lucid Air, sharing information, and trying to help solve issues outside of the official Lucid service. Normally, issues with the car are met with advice, in varying degrees of helpfulness , but all with good intent. The issues come from from hyperbolic opinions, generalizations and vague problems that don't seem to want a response - they want to vent. So people tend to respond with their own opinions, often counter to the original poster. Things like "the Lucid key Fob is the worst design ever", tend to get met with "I don't have a problem with mine". Two opinions, equally valid but certainly divergent. Of course the car isn't perfect, and this whole forum is in part a testimony to that, as we discuss problems and fixes. But the irritating thing to me is the amount of negativity and hyperbole that some pile on to a car that I happen to like a lot. Sometimes the responses do feel personal - both ways.

Getting off the soap box now...

Amen.

Context and details solve most problems. <3

 

[j4gates]

That's kind of amazing. I am by no means dismissing your experience; it just boggles my mind that my audio system has been nothing but sublime, once the tape fixes were applied. I just haven't had any issues in years, but I also don't listen to radio. Hm.

This is purely speculative, but I have a hunch there are relevant hardware differences between the audio systems in early build years and more recent 2023 or 2024(?) and up models that convey different issues. Noticing this theme in a few audio related threads.

 

[borski]

This is purely speculative, but I have a hunch there are relevant hardware differences between the audio systems in early build years and more recent 2023 or 2024(?) and up models that convey different issues. Noticing this theme in a few audio related threads.

I would bet you're right, but I'm less convinced they are audio components necessarily. Could very well be differences in communication components, processors / ECUs, etc. But I do think that in the early days, Lucid had a 'fragmentation' problem, where they had no choice but to use similar, but not identical, components due to supply chain issues and being an unknown brand, especially during the pandemic.

I know at least some of that is true, because Lucid has previously said so; I just don't know when that changed, but it definitely seems like it did, likely at some point in 2023.

 

[blueice89]

My theory it’s handoff issue:
It has to do with a glitch in how the car wakes up from deep sleep.
Now whether that’s due to handing off WiFi to cellular etc is possible.
However what I do notice when this issue happens is that the audio was dead as soon as opened or woke up my car.

So I would ask Lucid software team to review all processes that involve start up of the Audio apps or software during wake up of the car. Given the strong response and I do admire those that defended my post and chimed in they also had issues, it feels like this should be repeatable with test car or test data. I mean just keep opening and closing and sleeping the car I am sure at least once the Audio doesn’t come back. Add logging reproduce and bam problem solved

 

[borski]

My theory it’s handoff issue:
It has to do with a glitch in how the car wakes up from deep sleep.
Now whether that’s due to handing off WiFi to cellular etc is possible.
However what I do notice when this issue happens is that the audio was dead as soon as opened or woke up my car.

So I would ask Lucid software team to review all processes that involve start up of the Audio apps or software during wake up of the car. Given the strong response and I do admire those that defended my post and chimed in they also had issues, it feels like this should be repeatable with test car or test data. I mean just keep opening and closing and sleeping the car I am sure at least once the Audio doesn’t come back. Add logging reproduce and bam problem solved

I just want to be clear: the issue with your post wasn’t that you had issues, but the lack of detail and specifics about those issues. I’m really glad we got more detail (and more people with whom they can hopefully test!)

Thanks all