My version of venting to Lucid Software Team on Audio Issues

[blueice89]

I do also think a good idea in this post is building a reset that doesn’t. Require the car to park

 

[blueice89]

I just hit three years on my DE last month. Please don’t exaggerate.

That said, what audio interruptions? This is not a useful email for feedback, as it is far too general. It doesn’t specify what issues you’re having, any timestamps, any way to reproduce the issue, or anything else that could help identify the issue, much less track it down.

Lucid can do basically nothing with this email.

I highly recommend providing more data and information so engineering can track it down, and rather than making declarations or demands, perhaps consider helping them investigate the issues from a position of working *with* them to resolve the problem that evidently *you* seem to have, because you’ll always win more friends (and solutions!) through collaboration than admonishment.

My $.02.

Your attitude is admirable and you patience of many

 

[SaaSManKS]

I have this same complaint and have raised it multiple times with no real fix other than logo reset; which to the OP reference is not a real fix nor is it convenient.

 

[borski]

Do we really need to turn this thread into a pissing contest of who’s owned their Air longer! Embellishments aside, the guy’s got audio issues and wants help from Lucid. I think enough info has been provided in order for him to work with Lucid and troubleshoot.

Yeah but how long have you owned your air?

 

[borski]

Ai saves time and ensures polite polished tone

Yes, this thread is indicative that AI definitely saved more time than listing your actual issues yourself

 

[SaaSManKS]

Yeah but how long have you owned your air?

Picked it up 12/2022

 

[SaaSManKS]

Picked it up 12/2022

Oh sorry I thought that was in response to my comment

 

[Babyrocko1908]

First, you haven't had your car for 3 years. The GTs just started delivering 3 years ago (starting with @Adnillien). I haven't even had mine for 3 years and you bought yours second hand.

Second, you don't really say what the audio issues actually are. Care to expand to see if others have the same problems?

I thought it was a typo.

 

[blueice89]

I have this same complaint and have raised it multiple times with no real fix other than logo reset; which to the OP reference is not a real fix nor is it convenient.

I know many of us exist I was brave enough to submit my narrative. We all need to rise up and tell our stories

 

[marqie]

I know many of us exist I was brave enough to submit my narrative. We all need to rise up and tell our stories

No need to rise up. Feedback is always welcome.

I just need a log of 2-3 incidents with specific days and times that I can share with the team to investigate. If you message the info to me with your VIN that would great. Thanks!

 

[Samo23]

I haven't had any significant problems with this

Thanks

 

[Samo23]

I have 34,000 miles on my car. I have never once had to pull over to restart my audio stream.

Thanks Bob, great insight

 

[Samo23]

Do we really need to turn this thread into a pissing contest of who’s owned their Air longer! Embellishments aside, the guy’s got audio issues and wants help from Lucid. I think enough info has been provided in order for him to work with Lucid and troubleshoot.

No but....what if we DID create a pissing contest of owners who HAVEN'T had this problem? That would make the person who does have this issue feel really validated

 

[Bobby]

Thanks Bob, great insight

It’s another data point.

 

[Bobby]

No but....what if we DID create a pissing contest of owners who HAVEN'T had this problem? That would make the person who does have this issue feel really validated

The point is to help other owners or potential owners who visit the site to understand that this is not a universal problem.

 

[Samo23]

It’s another data point.

What if every time someone has a problem we first try to invalidate their length of ownership and then double down by saying we haven't had that problem. Could be helpful

 

[Bobby]

What if every time someone has a problem we first try to invalidate their length of ownership and then double down by saying we haven't had that problem. Could be helpful

Well, to be fair, he did significantly exaggerate his length of ownership. And those who haven’t had the problem are equally valid data points.

 

[blueice89]

What if every time someone has a problem we first try to invalidate their length of ownership and then double down by saying we haven't had that problem. Could be helpful

yes I even tried to negotiate that my ownership time is 1.9 year but nice part is Lucid is watching this thread now and looking for logs on next incident which I will message whenever it Happens again. I think if others see the issue then crowd source could help us identify faster

 

[Unmutual]

Those of you who have not had this problem are very lucky. And I've noticed that's it's mostly the same group of folks who don't seem to have issues many others do have. I've had to use the logo reset multiple times to bring back audio. Most of the time it works, and sometimes it doesn't. When it doesn't work, letting the car sleep overnight does the trick. It's a real problem and shouldn't be dismissed just because you personally haven't had to do with it.

 

[Unmutual]

Those of you who have not had this problem are very lucky. And I've noticed that's it's mostly the same group of folks who don't seem to have issues many others do have. I've had to use the logo reset multiple times to bring back audio. Most of the time it works, and sometimes it doesn't. When it doesn't work, letting the car sleep overnight does the trick. It's a real problem and shouldn't be dismissed just because you personally haven't had to do with it.

... "deal" with it, not "do" with it.