My version of venting to Lucid Software Team on Audio Issues

[Lucken]

Yeah but how long have you owned your air?

I’m going on 8 years with my AWD Pure. I can’t prove it (paperwork was destroyed with the meteorite impact), but take my word for it.

 

[blueice89]

... "deal" with it, not "do" with it.

Testify !

 

[hellolucid]

i think i can reproduce the losing audio like this:
1. have something play via carplay
2. leave the fob inside the car so it never locks the car
3. leave the car with your phone and walk till you lose your carplay

now when you come back to the car, it never connects and loses all audio. this was last year when i was using a fob (and no mobile key). nowadays i use mobile key so i don't run into this situation. also, i'm not sure if they fixed this issue but this was a regular occurrence last year during my road trip.

 

[blueice89]

i think i can reproduce the losing audio like this:
1. have something play via carplay
2. leave the fob inside the car so it never locks the car
3. leave the car with your phone and walk till you lose your carplay

now when you come back to the car, it never connects and loses all audio. this was last year when i was using a fob (and no mobile key). nowadays i use mobile key so i don't run into this situation. also, i'm not sure if they fixed this issue but this was a regular occurrence last year during my road trip.

Interesting I always use a fob but always carry my key fob with me. I use my mobile car key as a backup. Can you repeat the above with a mobile key linked ?

 

[fadooly]

The only audio issue I has is on the apple carplay side and happens on both my vehicles. I have a weird habit of answering calls and switching from car audio to phone ear speaker. Once the call ends there’s a decent chance that all my audio for CarPlay goes through my phone instead of the car speakers but again this is a CarPlay issue from what I gather.

Change the source from iPhone

It is a feature in the iPhone … pull the menu from the right and usually you see the iPhone music player , click on the upper right corner to change the source

 

[hellolucid]

Interesting I always use a fob but always carry my key fob with me. I use my mobile car key as a backup. Can you repeat the above with a mobile key linked ?

mobile key would lock the car and properly disconnects the carplay so it works fine.

 

[blueice89]

Logging outage: 6:45am Gilbert AZ, I was thinking wow my car is so quiet then noticed Spotify was playing but no sound, tune in had no sound, direct fm tune no sound. Per my routing I opened and closed my car couple times trunk included to load my tennis bag and then noticed while driving it’s offline. It’s still offline if lucid team can check it out now.

 

[blueice89]

Logging outage: 6:45am Gilbert AZ, I was thinking wow my car is so quiet then noticed Spotify was playing but no sound, tune in had no sound, direct fm tune no sound. Per my routing I opened and closed my car couple times trunk included to load my tennis bag and then noticed while driving it’s offline. It’s still offline if lucid team can check it out now.

This outage recovered by me locking my car and going and playing tennis for 1.5 hours then when I came back to car audio worked again. So this particular incident did not require restart just a lock and leave alone

 

[canuck]

I have 34,000 miles on my car. I have never once had to pull over to restart my audio

Do you use Spotify? I use Spotify (most of the time) and have seen this missing audio issue multiple times too.....

 

[canuck]

It happened near 2nd time this week around 8:40am
View attachment 26920

Just curious if you notice this issue when you cars mobile connection strength drops very low?
For me, I'm wondering if this happens when the signal strength drops too low and then doesn't recover.

I have had to reset a number to times as well.....

 

[blueice89]

Oh that’s a good point yes I think that much be a trigger I have a couple dead zones as I exit my neighborhood

 

[blueice89]

It sounds like Lucid Audio team will be doing Q&A I might miss it so If anyone able to talk about mobile signal audio going missing sure @Bobby and co

 

[canuck]

Oh that’s a good point yes I think that much be a trigger I have a couple dead zones as I exit my neighborhood

Also curious if Bobby might be using the radio -- and thus never see this issue?

The loss of audio happened again on Friday (listening to Spotify). I was able to switch to 'radio'.

 

[blueice89]

Also curious if Bobby might be using the radio -- and thus never see this issue?

The loss of audio happened again on Friday (listening to Spotify). I was able to switch to 'radio'.

I did try direct tune FM when this happened yesterday and that also doesn’t work for me but maybe I chose stations that weren’t online I will keep this in mind