Issues with my Grand Touring

[Gandalf]

The nearest official service center to Denver is Scottsdale, AZ.

Lucid has a local third party they contract to somewhere in the area for service. But I do not have their info just yet. Hoping to not need them.

I've been told by a few Lucid reps a Denver Service Center is planned. But no official word yet, and it's not listed on the web site. Really hoping that comes online in 2023. I think this area will be hot for Lucid (particularly around Boulder, where EVs are everywhere).

Took Tesla until just a few years ago to get a service center near Boulder, too. Which is bonkers to me. I get leases are not cheap here, but given the customer base potential, it's a no brainer.

Having just gotten my car back (after over a month), and speaking to the two Lucid Mobil Service Technicians, I have a little more insight into the situation in Colorado (and neighboring states). TL/DR, Lucid has been renting a body shop in Englewood since the summer, and there are two (2!) employees/technicians there who handle every car in a 500 miles radius. There are about 50 cars delivered so far in Colorado, plus others (I assume) in Wyoming, Montana, Kansas, Dakotas, etc. It's a lot of territory for them to cover.

Originally, pre-delivery inspections were to have been done locally, but late summer/early fall, that responsibility was transferred to California. Clearly, that wasn't working very efficiently. When our car was delivered in late October, it was clearly missing a trim strip along the length of the driver's side, and there were a couple of other minor nits. Car ran fine, and we were very pleased with it. We figured that once the replacement part arrived, they'd call us, we'd set up a service appointment, and that would be that.

Instead, they called on 11/15, said that the tow truck would be there at noon. It was, sort of, and the car was hauled up to Denver. In fact, the replacement part hadn't arrived, and in fact, hadn't been ordered. I subsequently found out that they didn't even start a service ticket until 11/23. All of this was due to the miscommunication between the CO and CA people, and we (and certainly others) just fell through the cracks. In the end, Lucid had our car for 35 days, due to a lousy piece of trim. I will say that the technicians - who are pros- went over the car with a fine-toothed comb, and adjusted several panels, trim pieces, the rear deck lid, the charge port cover etc. etc. to bring them all up to spec. It looks great now.
As I understand it, pre-delivery will now be handled locally, as will customer communication. I can only hope that the situation will improve.

 

[Bel]

Is the rattling only on the rear deck? Seems like a pretty small reason to want to lemon your entire car. The felt strips are noticeable through the rear window, but completely disappeared after I got mine tinted. Are there any other rattles or squeaks when the foam pieces are in place?

The Service Center (SC) placed felt strips in irregular patterns at the rear horizontal end of the deck. They mounted them so they protrude forward a little past the edge of the factor window bottom tint. I can't see they need to be that far forward, but if they do, they could have been one continuous horizontal strip possibly with cut out wedges at a few strategic locations to get rid of excess material since it's an inner curvature of the deck.

I'm not convinced the rattling is from the deck. I have several types of rattling and noise levels of rattling dependent on which wheel or combinations thereof hit bumps and also dependent of the type of bump. However, the largest noise from rattling comes from the passenger side rear wheel area. This has been my focus. I’m disappointed that seemingly they didn’t drive the car before and after they said fixed it because the rattling is obvious and hard to miss and is still present after the repairs.

For a possible lemon, I put it context with the following totality and among other things. I had a broken fastener(s) holding the gasket between the trunk lid and quarter panels in place. The double-sided tape also holding it in place had also become detached, and the SC replaced it as they did with the fastener(s). The interior trim of the forward part of the trunk lid also had broken fasten(s). The exterior rubber gasket at the forward part of the trunk lid wasn’t snug against the window and still isn’t. It also had decolorization on the inside of the trunk lid not much different from what a water leak would create. However, I couldn’t see any other traces of water leaks. The SC person said the rubber gasket had dried out due to the car being stored outdoors in the sun at the factory in AZ, and they replaced it. I’m not sure I believe this explanation since it’d mean AZ owners would regularly replace this gasket. The SC job report doesn’t state the gasket was replaced. Three of the four wheel well inserts had holes in them but not for fasteners and quite a few insert fasteners were missing throughout. My best guess is that inserts missing fasteners wouldn’t contribute to rattling. Out of alinement were frunk lid, trunk lid, charge lid, and wheels. The SC person said over the phone that they found rattling from under the dashboard. However, the SC job report doesn’t state this fact.

I’m afraid I’d have to live with rattling for years to come and find it unusual that the customer should show the SC how to repair. Although I’d do good job repairing the rattling it myself, it wouldn’t be good use of my time.

 

[LucidAirExperien]

I am having problem after problem , now the sound system suddenly died. I posted some short videos on YouTube

Did I get a lemon?

Any suggestions would be appreciated. Thank you.

I do not know how to upload videos here, so I uploaded on YouTube

https://www.youtube.com/@LucidAirExperience/videos

https://www.youtube.com/watch?v=7N37LeMvfVc

 

[Tâm]

I am having problem after problem , now the sound system suddenly died. I posted some short videos on YouTube

Did I get a lemon?

Any suggestions would be appreciated. Thank you.

I do not know how to upload videos here, so I uploaded on YouTube

https://www.youtube.com/@LucidAirExperience/videos

https://www.youtube.com/watch?v=7N37LeMvfVc

Your car is a computer so sometimes it might need a reboot.

Try to go to Configuration, push and hold 10 seconds on the Air icon to see the sound will be restored.

You might want to book an appointment for the other issues.

I don’t think it's a lemon. These issues should easily be addressed.

 

[Bobby]

I am having problem after problem , now the sound system suddenly died. I posted some short videos on YouTube

Did I get a lemon?

Any suggestions would be appreciated. Thank you.

I do not know how to upload videos here, so I uploaded on YouTube

https://www.youtube.com/@LucidAirExperience/videos

https://www.youtube.com/watch?v=7N37LeMvfVc

i’m not exactly sure the point of your videos. Are they being used to demonstrate to service what is wrong? Or just air grievances publicly because you think you’ll get somewhere? Have you contacted customer service and arranged an appointment for them to fix the problems shown?

By definition, lemon as a vehicle that has the same problem over and over despite repeated attempts to fix them. What has been your history?

I noticed in one of your videos you say that the problem is fixed now. Why post that video?

Anyhow, there are many people here on this forum that are happy to help you. Perhaps that’s a better way to go about this.

 

[Genghis]

Most, if not all are identified or known problems described all over the forums. I think all of them have been resolved (mostly proper reboots) via other owners' solves or a service appointment with a list. While frustrating, these are early adopter problems that have been addressed. These I consider minor compared to what the car actually offers overall. If these are that bad for you, get rid of the car and let the others see and experience what the car really offers.

 

[MoniputerLM]

i’m not exactly sure the point of your videos. Are they being used to demonstrate to service what is wrong? Or just air grievances publicly because you think you’ll get somewhere? Have you contacted customer service and arranged an appointment for them to fix the problems shown?

By definition, lemon as a vehicle that has the same problem over and over despite repeated attempts to fix them. What has been your history?

I noticed in one of your videos you say that the problem is fixed now. Why post that video? Do you think by making an attempt to harm Lucid you are going to get somewhere? Do you get a high from being THAT person? You seem to take a certain amount of pride and having a high view count. What a weird way to make yourself happy.

This seems like an overly harsh and personal response, to me.

 

[3rdMotor]

This seems like an overly harsh and personal response, to me.

I concur but it’s rough sailing in the Lucid waters right now and he’s probably frustrated that things aren’t going nearly as well as we all hoped for. Gotta cut him a break because this Lucid forum is awesome and the mods are the reason why.

 

[MoniputerLM]

I concur but it’s rough sailing in the Lucid waters right now and he’s probably frustrated that things aren’t going nearly as well as we all hoped for. Gotta cut him a break because this Lucid forum is awesome and the mods are the reason why.

I was talking about Bobby's response to the post. Are you?

 

[3rdMotor]

I was talking about Bobby's response to the post. Are you?

Yes. Hence my reference to him being a mod.

 

[MoniputerLM]

Yes. Hence my reference to him being a mod.

Ok.

 

[efesese]

If the car still drives, safety is not an issue and resets don't help, just keep a list of every little issues and a few months later take it to the service center to fix it all at once. That'll save you multiple visits to the service center and they have a fix for everything. Of course it'd be best if there were no issues and it is frustrating/irritating/enraging, but we all knew what we were getting into buying a new car from a new car manufacturer.

 

[borski]

Ok.

The post has been edited; other mods (and Bobby) agreed it was unnecessarily harsh/personal and has thus been modified. Sorry about that; we're not perfect.

 

[Genghis]

The post has been edited; other mods (and Bobby) agreed it was unnecessarily harsh/personal and has thus been modified. Sorry about that; we're not perfect.

Outside of Lucid CS, this forum is the most important resource for owners. You guys do a great job on a volunteer basis for the benefit of the Lucid owner community. Being a moderator of an open forum is one of the most underappreciated roles out there, paid or not. You guys are human. Keep up the great work.

 

[Bobby]

This seems like an overly harsh and personal response, to me.

In hindsight, I agree with you. I have edited the post to be more appropriate. Thanks for the feedback.

 

[RM-S8]

Please be aware. Mods are not human, they are the latest implementation of an AI.
They appear to be friendly, as long as they are fully charged (electric that is).
Overall, I like them, let's see how they like my post.
If anything...Sayonara.

 

[borski]

Please be aware. Mods are not human, they are the latest implementation of an AI.
They appear to be friendly, as long as they are fully charged (electric that is).
Overall, I like them, let's see how they like my post.
If anything...Sayonara.

I asked ChatGPT:

You are the AI moderator of an online forum about Lucid Motors and the cars they produce. It is, in general, an extremely helpful forum for owners of Lucid vehicles, but there are some users who consistently troll or are overly negative, causing the rest of the forum's users to engage less and generally be frustrated with the situation. How would you come up with a set of rules or guidelines for such a forum, and how would you enforce those same rules/guidelines? Would you ban? Would there be room for multiple offenses? Help.

Its response:

As the AI moderator of the Lucid Motors forum, I would suggest implementing a set of rules and guidelines to foster a positive and helpful community. Here's a potential approach:

1. Respectful Communication: Users should be encouraged to communicate in a respectful and polite manner, refraining from personal attacks, insults, or harassment towards others.
2. Constructive Criticism: While negative opinions are allowed, users should provide constructive criticism rather than engaging in baseless negativity. Encourage users to provide specific feedback or suggestions for improvement.
3. Relevant and On-Topic Discussions: Encourage users to keep discussions focused on Lucid Motors and their vehicles. Off-topic or irrelevant posts should be discouraged to maintain the forum's purpose.
4. No Trolling: Trolling behavior, such as intentionally provoking or harassing others, should not be tolerated. It disrupts the community and detracts from constructive discussions.
5. No Spamming or Advertising: Users should refrain from spamming the forum with unrelated content or excessive self-promotion. Advertising or solicitation should be limited to designated areas or threads.
6. Multiple Offenses: Depending on the severity and frequency of the offenses, a progressive disciplinary approach could be implemented. For minor infractions, a warning could be issued, followed by temporary suspensions or a complete ban for repeated or severe violations.

Enforcing these rules and guidelines can be done through a combination of automated systems and human moderation:

1. AI Filtering: Employ AI algorithms to automatically flag and remove posts that contain offensive or inappropriate language.
2. Community Reporting: Encourage users to report any violations they encounter. These reports can help identify problematic posts or users for further review.
3. Human Moderation: Have a team of human moderators who regularly review reported posts and user behavior. They can assess the context and severity of reported violations and take appropriate actions.
4. Clear Notification and Warnings: Notify users when their posts are removed or if they receive a warning. Clearly communicate the reasons for the removal and explain the guidelines to ensure users understand the expectations.
5. Appeal Process: Establish a process for users to appeal any warnings or penalties they feel were unjustified. This allows for a fair assessment and rectification of potential misunderstandings.

Remember that maintaining a positive and helpful community requires consistent enforcement and continuous communication with the forum users. Encourage members to contribute positively and foster a sense of belonging for Lucid Motors enthusiasts.

In short: do what you're doing. Cool.

 

[EVCar]

I asked ChatGPT:


Its response:


In short: do what you're doing. Cool.

Yep, ChatGPT got it right on this one for sure.
Couple of weeks ago, I ventured onto to this for the first time and threw out a fairly technical question. Got back an answer that showed a good base of knowledge but the recommendation was off the mark. This didn't surprise me since half of the specialists in this area wouldn't know the answer, either. But it'll get there eventually. Just hope the public will use it wisely.

 

[LucidAirExperien]

I asked ChatGPT:


Its response:


In short: do what you're doing. Cool.

I have an idea, and that would be great for all forums Lucid, Tesla, Twitter, Facebook, etc. -one moderated/censored section and one unfiltered section ( in which only illegal content-like threats with violence, for example, would be removed); people who are more sensitive and only like to hear what they like could go to the first section. First Amendment fans could visit the second section. Any thoughts? Which section would have more visitors?

 

[Steveinarizona]

I have an idea, and that would be great for all forums Lucid, Tesla, Twitter, Facebook, etc. -one moderated/censored section and one unfiltered section ( in which only illegal content-like threats with violence, for example, would be removed); people who are more sensitive and only like to hear what they like could go to the first section. First Amendment fans could visit the second section. Any thoughts? Which section would have more visitors?

This is a car forum. I suggest keeping it that way. We don't want the forum to turn into a new Twitter.