Car delivered Monday 11/14 so I'm very new to this vehicle. UX 2.0.24. While driving on I-95 today, I couldn't get ACC to engage. Later, on return trip, it started to work fine. Anything that might have precluded its functioning properly that I may have been unaware of?
Issues on brand new car
- Thread starter just_a_guy
- Start date
When you first start, ACC/HA need to calibrate. So if you were in that calibration period, it would not have allowed you to do it.
A long press on the on/off button should toggle between HA and ACC. If it doesn’t, then the car has not spent enough time in ACC to calibrate the HA.
just_a_guy
Member
just_a_guy
Member
Anyone seen above?
- Joined
- Dec 11, 2021
- Messages
- 1,175
- Cars
- Lucid air grand touring
There are forum members who have experienced this error. Sorry you are off to such a rocky start. Please let us know what they found.
just_a_guy
Member
First time after reset the problem went away.. it came back soon and this time there as a jerk … when parked car started rolling back..
Lucid has opened service work order for this… let’s see what they find
sorry to hear about this. Lucid must fix it.
I did have my brand new car in the shop several times in the first month. It was a Mercedes-Benz GLS450 which I bought new. They had nice loaner cars and free coffee in the service area as a plus.
just_a_guy
Member
Still no one from service team has contacted … work order open since 2 days
Support team escalated it since this is a serious issue and they keep on saying service manager will contact asap and schedule mobile service or pickup
After power cycle error goes away but regen breaking feels weak and car is bit sluggish
just_a_guy
Member
They really need to have service response time improved ..: understandable that they are busy and understaffed but errors such as these will help root cause some major defects
just_a_guy
Member
Car in shop for more than 10 days, they had to create a fault ticket for engineers to look at
Lucid has not told me yet what the issue is as they are trying to figure it out … this is concerning
Of 6 weeks of owning the car, the car has been in shop for 3+ weeks on two issues
just_a_guy
Member
Lucid just confirmed, rear drive unit is at fault and will need to be replaced
- Joined
- Dec 11, 2021
- Messages
- 1,175
- Cars
- Lucid air grand touring
Glad they found defect as quickly as possible and wishing you much better luck from this point on
just_a_guy
Member
Thanks
I am glad they root caused it…. It’s understandable a new car will have issues
But love the car, can’t wait getting behind the wheels… it’s truly amazing piece of engineering
You’ve been through more than most with your car. Glad to see the solution seems to be in sight. With any luck, this will be the last of your troubles.
just_a_guy
Member
Seems they still haven’t fixed the car… don’t know what to do… coming Wednesday it will be 3 weeks just for this issue…
They seem to be waiting for drive unit..
- Joined
- Aug 18, 2020
- Messages
- 1,021
- Location
- Tucson, AZ
- Cars
- Lucid DE R –Tesla X
- DE Number
- 153
- Referral Code
- 0M97RTIO
Where are you located? It would be nice to know which location is having hard time obtaining drive units. You can set your location in your profile. Another forum member had a quick replacement drive unit in Scottsdale, since they had it in stock.
- Joined
- Dec 11, 2021
- Messages
- 1,175
- Cars
- Lucid air grand touring
just_a_guy
Member
It’s Bay Area California..: their hq …
- Joined
- Nov 19, 2021
- Messages
- 7,203
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Do you mean Millbrae is the service center? Their HQ is in Newark.
What I can say is once the replacement is there, they’re quick to replace it, but it can take some time to get there.
