Gravity Bugs / Issues

[Bunnylebowski]

The display Gravity they had at the Burlington Mass mall could barely play sanctuary mode, it was all choppy cutting out, so kinda became “piss you off” mode. The display car at Natick plays it great, my kid kept asking me to play it again.

 

[DrZorro]

One quick question for folks here: anyone having issues playing videos in the Sanctuary app? Ours appears to only play music now and not the videos. Wondering if that’s an OTA bug.

Just tested mine out...never had really used it. Worked flawlessly (as did my key today *thankfully*)

 

[bryway]

Well I guess we jinxed it. No card key issues until today. I think it's bc last night I made sure the card key worked to show my wife how to use it. Got up this morning to head out on a road trip to Atlanta and boom, no key detected. None of the keys are working to start the car. I can unlock in the app but that's about it. Card and key won't unlock or start the car. Soft reset no help. Lucid customer care doesn't open until 8 EST, so another 40 mins or so. So we're stuck standing by. This is not how I imagined spending my morning. Hope they can push the reinstall and it works and we have no further issues.

I got PTSD reading this! Exactly what happened to me before I left on my trip -- except I had the convenience of it happening during open support hours so they could reset the software

As my car sits at the airport (I'm flying home tomorrow) I find myself wondering what mood it'll be in when I arrive. Haven't felt this much anxiety since dating! Will it respond to me and allow me to take it home, or will I get the cold shoulder?

 

[bryway]

Yesterday for the first time I took a ride in the second row of our Gravity when we picked up friends for dinner. Both I, sitting in the right-side seat, and the guy sitting in the left-side seat saw the oval reflection clearly. It is visible from all four first- and second-row seats. And it is visible in all light conditions we've encountered so far, from bright sunshine to rain.

And below is a photo of the reflection even extending below the windshield onto the frame of the HUD unit itself.

There is simply no way that the test driver at the factory did not notice this reflection in our car.

View attachment 31161

At this point, I think you should give it a name -- and hope it's a FRIENDLY ghost. But, seriously, I hope they figure that out for you. I've only got a few hours stick time in my own Gravity, but didn't see a reflection anywhere near that bad in mine (just the blue oval).

 

[Bunnylebowski]

I got PTSD reading this! Exactly what happened to me before I left on my trip -- except I had the convenience of it happening during open support hours so they could reset the software

As my car sits at the airport (I'm flying home tomorrow) I find myself wondering what mood it'll be in when I arrive. Haven't felt this much anxiety since dating! Will it respond to me and allow me to take it home, or will I get the cold shoulder?

Welcome to Lucid owners club, you have clearly already been initiated into our dysFUNctional relationship with the car. It’s worth it, including the drama. There is literally nothing boring about Lucid Air or Gravity, for better or worse haha.

 

[hmp10]

Welcome to Lucid owners club, you have clearly already been initiated into our dysFUNctional relationship with the car. It’s worth it, including the drama. There is literally nothing boring about Lucid Air or Gravity, for better or worse haha.

As a long-time Lucid owner, I'm not worried that Lucid won't eventually get these issues in hand or that we personally won't end up with a superbly-performing, solidly-built road machine . . . and this post is going to piss a lot of you off . . .

But as a stock holder in the company, I am getting seriously worried about the risks Lucid is taking with putting cars with so many hardware and software issues into customers' hands.

Every morning I get up and check to see if reviews from independent test drives of the Gravity are beginning to pop up on the internet. And by independent, I don't mean the carefully-curated events we have seen reflected in the highly-laudatory reviews we saw earlier in the year. And each day I'm relieved to see that none have yet emerged.

If the major reviewers get their hands on a recent production car at this point and have trouble with key fobs and key cards not working, seats rattling and squeaking, stray images floating in windshields, constant false alarms popping up. -- all things of which we have seen multiple reports on this thread -- then Lucid is going to have a major problem on its hands.

As much dismay as it would unleash among those anxiously waiting for their cars, I am starting to think Lucid would be wise to halt further deliveries until they can get better-functioning and more thoroughly-inspected Gravities out the door. This is turning into a game of Russian roulette, while we wait for "Consumer Guide", "Edmunds", or another widely-followed reviewer getting their hands on a Gravity with some of the problems being reported here. The Gravity is aimed at a much broader market than the Air was, and a lot of those buyers turn to more mainstream reviews than to "Hagerty" or "Throttle House" or other reviewers many of us on this forum prefer.

"Car & Driver" has already rated the Gravity the third-best mid-size EV SUV on the market (not a group with a lot of contenders), behind the BMW ix and the Cadillac Vistiq. And they have named the updated Taycan the EV of the Year, with the Gravity among a very long list of contenders. I'm wondering if part of the reason is that they are aware of some of these issues. Rank speculation on my part, of course . . . but falling behind a 4-year-old BMW model and a Cadillac EV that has garnered mixed reviews is not exactly where I was hoping or expecting the Gravity to land.

Most of the flak the Gravity has caught so far from the press is its high price and long list of options that many expected to be included at its price point. Adding quality issues is putting an awful lot of straw on the camel's back.

 

[TahoeMichael]

As a long-time Lucid owner, I'm not worried that Lucid won't eventually get these issues in hand or that we personally won't end up with a superbly-performing, solidly-built road machine . . . and this post is going to piss a lot of you off . . .

But as a stock holder in the company, I am getting seriously worried about the risks Lucid is taking with putting cars with so many hardware and software issues into customers' hands.

Every morning I get up and check to see if reviews from independent test drives of the Gravity are beginning to pop up on the internet. And by independent, I don't mean the carefully-curated events we have seen reflected in the highly-laudatory reviews we saw earlier in the year. And each day I'm relieved to see that none have yet emerged.

If the major reviewers get their hands on a recent production car at this point and have trouble with key fobs and key cards not working, seats rattling and squeaking, stray images floating in windshields, constant false alarms popping up. -- all things of which we have seen multiple reports on this thread -- then Lucid is going to have a major problem on its hands.

As much dismay as it would unleash among those anxiously waiting for their cars, I am starting to think Lucid would be wise to halt further deliveries until they can get better-functioning and more thoroughly-inspected Gravities out the door. This is turning into a game of Russian roulette, while we wait for "Consumer Guide", "Edmunds", or another widely-followed reviewer getting their hands on a Gravity with some of the problems being reported here. The Gravity is aimed at a much broader market than the Air was, and a lot of those buyers turn to more mainstream reviews than to "Hagerty" or "Throttle House" or other reviewers many of us on this forum prefer.

"Car & Driver" has already rated the Gravity the third-best mid-size EV SUV on the market (not a group with a lot of contenders), behind the BMW ix and the Cadillac Vistiq. And they have named the updated Taycan the EV of the Year, with the Gravity among a very long list of contenders. I'm wondering if part of the reason is that they are aware of some of these issues. Rank speculation on my part, of course . . . but falling behind a 4-year-old BMW model and a Cadillac EV that has garnered mixed reviews is not exactly where I was hoping or expecting the Gravity to land.

Most of the flak the Gravity has caught so far from the press is its high price and long list of options that many expected to be included at its price point. Adding quality issues is putting an awful lot of straw on the camel's back.

I share the concern. I'm an engineer and a nerd, and have made the carefully calculated decision to subject myself to the foibles of an EV early in its release. But I'm also happy that my assigned sales person hasn't called me up and said my vehicle has a delivery date assigned, as my wife is a normal person (not really, she's crazy in many ways also, which is why I love her) who thinks a car is a purely utilitarian object that should just work. I figure the best case scenario for me is that my GGT w/ HUD configuration gets built late this year, by which time Lucid has resolved the bulk of the problems people are currently discussing. But I worry that's optimistic, and it could take into next year for the glitches to be ironed out. My only hope is that the massage seat function is so good that she cuts me some slack.

 

[hydbob]

The display Gravity they had at the Burlington Mass mall could barely play sanctuary mode, it was all choppy cutting out, so kinda became “piss you off” mode. The display car at Natick plays it great, my kid kept asking me to play it again.

 

[TahoeMichael]

The display Gravity they had at the Burlington Mass mall could barely play sanctuary mode, it was all choppy cutting out, so kinda became “piss you off” mode. The display car at Natick plays it great, my kid kept asking me to play it again.

The floor model at the Millbrae studio played the videos flawlessly. I was skeptical that I cared when I got into the car. But after seeing it, I have to admit that it looked gorgeous. I can imagine myself watching something for a while while sitting at a charger for 20 minutes.

 

[minivanasatruck]

As a long-time Lucid owner, I'm not worried that Lucid won't eventually get these issues in hand or that we personally won't end up with a superbly-performing, solidly-built road machine . . . and this post is going to piss a lot of you off . . .

But as a stock holder in the company, I am getting seriously worried about the risks Lucid is taking with putting cars with so many hardware and software issues into customers' hands.

Every morning I get up and check to see if reviews from independent test drives of the Gravity are beginning to pop up on the internet. And by independent, I don't mean the carefully-curated events we have seen reflected in the highly-laudatory reviews we saw earlier in the year. And each day I'm relieved to see that none have yet emerged.

If the major reviewers get their hands on a recent production car at this point and have trouble with key fobs and key cards not working, seats rattling and squeaking, stray images floating in windshields, constant false alarms popping up. -- all things of which we have seen multiple reports on this thread -- then Lucid is going to have a major problem on its hands.

As much dismay as it would unleash among those anxiously waiting for their cars, I am starting to think Lucid would be wise to halt further deliveries until they can get better-functioning and more thoroughly-inspected Gravities out the door. This is turning into a game of Russian roulette, while we wait for "Consumer Guide", "Edmunds", or another widely-followed reviewer getting their hands on a Gravity with some of the problems being reported here. The Gravity is aimed at a much broader market than the Air was, and a lot of those buyers turn to more mainstream reviews than to "Hagerty" or "Throttle House" or other reviewers many of us on this forum prefer.

"Car & Driver" has already rated the Gravity the third-best mid-size EV SUV on the market (not a group with a lot of contenders), behind the BMW ix and the Cadillac Vistiq. And they have named the updated Taycan the EV of the Year, with the Gravity among a very long list of contenders. I'm wondering if part of the reason is that they are aware of some of these issues. Rank speculation on my part, of course . . . but falling behind a 4-year-old BMW model and a Cadillac EV that has garnered mixed reviews is not exactly where I was hoping or expecting the Gravity to land.

Most of the flak the Gravity has caught so far from the press is its high price and long list of options that many expected to be included at its price point. Adding quality issues is putting an awful lot of straw on the camel's back.

I don't own any stock, but I do check these forums daily to see if there are any improvements made on the issues affecting the Gravity. Keyfob issues are a dealbreaker for me - I regularly scuba dive out of my car with 70+ kgs of gear on me, so fiddling for a card tucked in my drysuit with gear on sounds like torture. I'm really hoping Lucid gets their act together before my Dec lunar titanium comes in. I really love the form factor and have test driven the car twice, minus the software issues (and HUD bubble?) it's an amazing car. I think these next few months are going to make or break the Gravity's impact.

 

[HC_79]

As a long-time Lucid owner, I'm not worried that Lucid won't eventually get these issues in hand or that we personally won't end up with a superbly-performing, solidly-built road machine . . . and this post is going to piss a lot of you off . . .

But as a stock holder in the company, I am getting seriously worried about the risks Lucid is taking with putting cars with so many hardware and software issues into customers' hands.

Every morning I get up and check to see if reviews from independent test drives of the Gravity are beginning to pop up on the internet. And by independent, I don't mean the carefully-curated events we have seen reflected in the highly-laudatory reviews we saw earlier in the year. And each day I'm relieved to see that none have yet emerged.

If the major reviewers get their hands on a recent production car at this point and have trouble with key fobs and key cards not working, seats rattling and squeaking, stray images floating in windshields, constant false alarms popping up. -- all things of which we have seen multiple reports on this thread -- then Lucid is going to have a major problem on its hands.

As much dismay as it would unleash among those anxiously waiting for their cars, I am starting to think Lucid would be wise to halt further deliveries until they can get better-functioning and more thoroughly-inspected Gravities out the door. This is turning into a game of Russian roulette, while we wait for "Consumer Guide", "Edmunds", or another widely-followed reviewer getting their hands on a Gravity with some of the problems being reported here. The Gravity is aimed at a much broader market than the Air was, and a lot of those buyers turn to more mainstream reviews than to "Hagerty" or "Throttle House" or other reviewers many of us on this forum prefer.

"Car & Driver" has already rated the Gravity the third-best mid-size EV SUV on the market (not a group with a lot of contenders), behind the BMW ix and the Cadillac Vistiq. And they have named the updated Taycan the EV of the Year, with the Gravity among a very long list of contenders. I'm wondering if part of the reason is that they are aware of some of these issues. Rank speculation on my part, of course . . . but falling behind a 4-year-old BMW model and a Cadillac EV that has garnered mixed reviews is not exactly where I was hoping or expecting the Gravity to land.

Most of the flak the Gravity has caught so far from the press is its high price and long list of options that many expected to be included at its price point. Adding quality issues is putting an awful lot of straw on the camel's back.

Let’s pump the brakes a bit here.

We’re barely a few hundred deliveries in, likely under 250 customer cars in the wild. That’s a very small sample size for any sweeping conclusions. Yes, some early adopters have reported issues, but as I’ve mentioned previously, it’s also common for forums to over-index on negative experiences. Happy owners don’t usually post daily play-by-plays saying “everything’s fine.”

Suggesting Lucid halt deliveries entirely over anecdotal reports would be a PR and logistical nightmare. It sends the exact message you’re worried about, that something is fundamentally broken when in reality, we’re talking about teething issues, many of which are already acknowledged and being addressed with OTA updates and service adjustments.

Independent reviews will come and if Lucid is doing its job (which recent communication and OTA release suggest it is), those reviews will reflect progress, not disaster.

Every new platform has growing pains. The Air went through it. The Model S definitely went through it. The Taycan didn’t launch bug-free either. Let’s not catastrophize before we even have a real data set.

We can demand better without writing panic posts that read like we’re one Edmunds article away from the company collapsing. Let’s give constructive feedback and maybe a little breathing room.

Whether you like it or not, this is par for the course of being an early adopter and people need to fully expect teething issues.

 

[johnse]

One quick question for folks here: anyone having issues playing videos in the Sanctuary app? Ours appears to only play music now and not the videos. Wondering if that’s an OTA bug.

When we first spent some time with the showroom Gravity at Scottsdale, it would initially only play audio. I thought it might have had something to do with interrupting the Clearview demo video... The car stopped responding for a bit and we had to do a steering wheel reboot.

Later it played the Sanctuary videos nicely.

Anecdotal, and I don't remember the exact sequence...YMMV

 

[Bunnylebowski]

Let’s pump the brakes a bit here.

We’re barely a few hundred deliveries in, likely under 250 customer cars in the wild. That’s a very small sample size for any sweeping conclusions. Yes, some early adopters have reported issues, but as I’ve mentioned previously, it’s also common for forums to over-index on negative experiences. Happy owners don’t usually post daily play-by-plays saying “everything’s fine.”

Suggesting Lucid halt deliveries entirely over anecdotal reports would be a PR and logistical nightmare. It sends the exact message you’re worried about, that something is fundamentally broken when in reality, we’re talking about teething issues, many of which are already acknowledged and being addressed with OTA updates and service adjustments.

Independent reviews will come and if Lucid is doing its job (which recent communication and OTA release suggest it is), those reviews will reflect progress, not disaster.

Every new platform has growing pains. The Air went through it. The Model S definitely went through it. The Taycan didn’t launch bug-free either. Let’s not catastrophize before we even have a real data set.

We can demand better without writing panic posts that read like we’re one Edmunds article away from the company collapsing. Let’s give constructive feedback and maybe a little breathing room.

Whether you like it or not, this is par for the course of being an early adopter and people need to fully expect teething issues.

I agree that halting deliveries is overkill, especially when it seems like thus far some cars are fine and some are not, so perhaps the solution is to create more rigorous testing to try and reveal issues such as HUD and access problems in PDI that should postpone just that vehicle’s delivery. However even that may not be feasible given sometimes this keycard/fob nonsense doesn’t reveal itself until a month in. I’m gonna give the benefit of the doubt and assume they’re narrowing this stuff down rapidly with a solution coming soon. They managed to improve the Air major problems. That being said the Air didn’t have disabling issues where you couldn’t drive the car. At minimum they very much need a pin to drive option, totally befuddled as to why that wasn’t included when the fob/card access has been throwing up issues and mobile key isn’t active yet. If they don’t have a universal solution to the fob/keycard access problem yet then they really need to give people pin to drive so they’re not stranded and missing flights and meetings and activities because of this issue.

 

[Bunnylebowski]

And as a reminder anything you say on here is quotable by torquenews, eletricvechicles.com and other clickbait trash sites mining for controversy. While these early issues are Lucid’s fault and not the fault of the customer for being aggravated by the inconvenience, it’s of no help to anyone to become a quote in a negative click bait article that will in the long term unjustifiably amplify limited issues that could drive people away from what is otherwise an astoundingly good vehicle.

 

[9point81]

I agree that halting deliveries is overkill, especially when it seems like thus far some cars are fine and some are not, so perhaps the solution is to create more rigorous testing to try and reveal issues such as HUD and access problems in PDI that should postpone just that vehicle’s delivery. However even that may not be feasible given sometimes this keycard/fob nonsense doesn’t reveal itself until a month in. I’m gonna give the benefit of the doubt and assume they’re narrowing this stuff down rapidly with a solution coming soon. They managed to improve the Air major problems. That being said the Air didn’t have disabling issues where you couldn’t drive the car. At minimum they very much need a pin to drive option, totally befuddled as to why that wasn’t included when the fob/card access has been throwing up issues and mobile key isn’t active yet. If they don’t have a universal solution to the fob/keycard access problem yet then they really need to give people pin to drive so they’re not stranded and missing flights and meetings and activities because of this issue.

Why there is no pin to drive is a head scratcher. My wife's Kia EV9 has this. Every EV should...

 

[hmp10]

Suggesting Lucid halt deliveries entirely over anecdotal reports would be a PR and logistical nightmare.

The saving grace of the early Air experience was the superb service response. If that becomes compromised by too many factory problems making it into the field, what kind of PR and logistical nightmares do you think that would be?

 

[9point81]

The saving grace of the early Air experience was the superb service response. If that becomes compromised by too many factory problems making it into the field, what kind of PR and logistical nightmares do you think that would be?

I can attest to my experience yesterday, that the customer service was absolutely outstanding. Better than some of the other luxury brands by far at this point for me.

 

[jered]

We just noticed the "clock is 3 minutes fast" issue on ours. Someone at Lucid must be perpetually late for appointments and hard-coded this offset into the vehicle!

 

[9point81]

We just noticed the "clock is 3 minutes fast" issue on ours. Someone at Lucid must be perpetually late for appointments and hard-coded this offset into the vehicle!

Good to know it's not just me!

 

[HC_79]

We just noticed the "clock is 3 minutes fast" issue on ours. Someone at Lucid must be perpetually late for appointments and hard-coded this offset into the vehicle!

Use it to your advantage! You can finish work 3 minutes early