Car will not update. Lucid says needs new telematics module not covered by warranty. Is this normal?

[levsha]

As a second owner, you did not contribute directly to Lucid's revenue. Your case is the most likely case of this occurring (exchange time between owners). There is no margin for them on your secondhand purchase, and servicing vehicles is a well known revenue stream for all manufacturers (some more than others). The expense could be much worse for a luxury vehicle for a repair item not caught during inspection pre-sale.

At the point when the car has 1500 miles on the odometer its owner's contribution to Lucid's revenue is exactly the same, doesn't matter is the owner the first or the 2nd. Following this logic the car manufacturer should just sell cars and refuse any warranty after that to maximize its revenue.

 

[levsha]

This is not unusual. Some older computers with Windows 10 have been running fine and update fine until it's time to update to Windows 11, and it can't.

The original computer didn't break. It can no longer update to Windows 11 because it needs a compliant motherboard. It still runs fine without installing the new Windows 11, but it may miss some modern features.

A knowledgeable user can go to a motherboard website to download and flash the motherboard BIOS, and Windows 11 will install it fine.

Other users found that a hassle and would prefer to pay for a cheaper, newer, less labor-intensive, already-installed Windows 11 mini PC.

Still, we haven't heard from Lucid how version 2.0.158 has ruined the hardware module.

This example has nothing common with this case. A manufacturer of the computer would not tell the owner "you have to pay for the motherboard replacement, even though another exactly the same computer works well on Windows 11".

 

[Tâm]

No, as I’ve stated half a dozen times in this thread, these are completely unrelated.

@coma24 had issues updating to the 2.1.43 update. If that update failed and/or you didn’t install it, you would have to have it done at a service center, or service would replace your TCU. This was an issue caused by Lucid switching servers, and so they comped it. That makes perfect sense, and if @rking0122 were even close to 2.1.43 I would pretty much guarantee it would be the same situation. The *release notes* for that release provided the remedy - bringing it to a service center for installation.

@rking0122’s vehicle is nowhere near 2.1.43. This means that the vehicle had not been updated for far longer and well before the 2.1.43 update that would have caused the TCU issue like in @coma24’s case. That makes it a very different situation, as even if Lucid had wanted to make good on this, the previous owner would never even have had a chance to get up to date as they hadn’t updated in 8 months before that. I do not know if this was the previous owner’s fault, as I do not have context. Literally none of us do.

What I do know is this case is *not* like the others, despite all of us wanting this to be a 2.1.43 case. I don’t know the details, but I do know it isn’t the same.

They are different because one is too far back from 2.1.43 and one is almost there.

However, neither made it to 2.1.43. That's the same issue.

Both need hardware replacement. That's the same solution.

However, one didn't start a thread, and one did.

Yes, there are differences, but the principle is the same: Both missed 2.1.43.

 

[levsha]

I’ve had a bumpy ride with my Lucid ownership experience and have to applaud how the company has handled my issues.

If you’re going to jump ship on one unique experience that didn’t impact you in any way then more fool you.

Were you also a 2nd owner of your car?
It looks like the dealer treats a 2nd owner completely differently. If this is the case, I'd avoid this brand too.

 

[levsha]

They did communicate the importance of this update. They gave people a significant amount of time to install it. It has been almost a full year, as the release that we are all referring to (2.1.43) was announced 11/14/23 or so.

Did they communicate with the owner of this particular car or just "in general"? Because this particular car shows "I'm up to date" on its screen.

 

[levsha]

or the previous owner got the request and ignored it.

I don't think this is an option as the car shouldn't show "up to date" on its screen in this case.

 

[levsha]

It just feels like bad coding to me. They can make their patches cumulative. Think about simple Windows updates, they are cumulative if you have something older that has not been updated for awhile. When I bought my 24 Touring the car had been sitting somewhere for 10 months. I saw somewhere the list of updates they had to do to get it to 2.3.10. (I forget where I saw it though). Furthermore this is not a case of not updating a car for 20 years. It has been relatively recent. TBH I would take on X hash tag them and the CEO in and shame them. Not acceptable.

It's even simpler: it should be always possible to do over the wire update in the service center as there might be dozens of reasons why OTA didn't work. It should be even possible to recover from corrupted firmware. And I'm pretty sure Lucid Air has it.
It's either hardware failure (and it's unlikely it failed because of not installing any updates), or complete incompetence of the service center.

 

[Tâm]

Did they communicate with the owner of this particular car or just "in general"? Because this particular car shows "I'm up to date" on its screen.

I don't recall getting any notice from Lucid about 2.1.43 as the last chance to get new, active OTA access.

I got it from this forum only:

Thread 'OTA Update 2.1.43 - ROBUST THIS! - Important PSA to Update to 2.1.43 ASAP or RIP'

Nov 30, 2023

OTA Update 2.1.43 is coming! Please encourage owners in various groups, like this forum, to update the software in their vehicle to 2.1.43 as soon as possible after you receive it.

And, as usual, if you haven't received it yet - please wait a week or so before you bother customer service to ask about it. OTA updates take time to roll out, but it will get to you; the typical suggestion is wait about a week before asking CS to push it to you specifically.

Actual notes:

Updating to 2.1.43 is required in order to migrate to a new software update management system with enhanced features. It...

• hydbob
• Replies: 170
• Forum: Software / Firmware / Mobile App

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[Tâm]

It's even simpler: it should be always possible to do over the wire update in the service center as there might be dozens of reasons why OTA didn't work. It should be even possible to recover from corrupted firmware. And I'm pretty sure Lucid Air has it.
It's either hardware failure (and it's unlikely it failed because of not installing any updates), or complete incompetence of the service center.

They are competent but must follow the company's policies and procedures. It comes from the top.

 

[rking0122]

This situation stings a bit. Fair, not fair? Right, wrong? I don't know. But I am gonna move past it regardless of how it ultimately shakes out. I just want my car back. Middle of next week I am told. I've asked the SC to save the old telematics module for me so I can have an Office Space moment or two with it.

I am thankful to all of you for your responses/thoughts/ideas/support on the issue. And I am very glad this community exists and is as active and helpful as it is.

 

[RM-S8]

FFS, can we close this thread?

 

[rfc805]

FFS, can we close this thread?

Why? If you don't want to follow it, just unsubscribe and stop reading it.

It's all relevant discussion in the right place for it. Not sure why a few people seem so eager to force others to stop discussing it.

 

[illopp00]

Enzo Ferrari 0 to 100 mph 11.0 seconds
Lucid GT 0 to 100 mph 7.0 seconds

The Enzo used to be quick ... not as quick as the Lucid GT but OK for an ICE car; and still is impossible to drive. I think there are 50 that haven't been crashed, the ones on display, (not driven).
View attachment 24228
Do a quick search of crashed Enzos...they only made 399...most of them have been crashed at least once.

There is no way an Enzo does 0-100 in 11 seconds, it's quarter mile is like 11.3 seconds @ 133 mph.

 

[RM-S8]

Why? If you don't want to follow it, just unsubscribe and stop reading it.

It's all relevant discussion in the right place for it. Not sure why a few people seem so eager to force others to stop discussing it.

Pouring from left pocket to right pocket comes to mind.

 

[borski]

Why? If you don't want to follow it, just unsubscribe and stop reading it.

It's all relevant discussion in the right place for it. Not sure why a few people seem so eager to force others to stop discussing it.

Discuss away; it’s the rampant speculation we’d like to avoid, because it is generally based on the assumption that we have all the details, which we definitely do not.

 

[bikeriderbryan]

This situation stings a bit. Fair, not fair? Right, wrong? I don't know. But I am gonna move past it regardless of how it ultimately shakes out. I just want my car back. Middle of next week I am told. I've asked the SC to save the old telematics module for me so I can have an Office Space moment or two with it.

I am thankful to all of you for your responses/thoughts/ideas/support on the issue. And I am very glad this community exists and is as active and helpful as it is.

Funny I was thinking you should request the old module.

 

[chris]

^ I would have certainly requested the old module returned to me. The car still functioned and drove with it so if I had to pay for getting it replaced, I would have held onto it for backup purposes later myself!

 

[Tâm]

^ I would have certainly requested the old module returned to me. The car still functioned and drove with it so if I had to pay for getting it replaced, I would have held onto it for backup purposes later myself!

The old module still has the old firmware, less than version 2.1.43, to reach the old defunct server addresses. That renders it useless as a backup.

Hardware without correct firmware is useless.

 

[Htx lucid]

I bought my pre-owned 2022 GT with 900 miles from a BMW dealer in 2023. I had a similar situation where vehicle was sitting in a parking lot for over 8 months and my software was not updated. To my good luck lucid was able to service it under warranty and was able to install current software. Since then I’ve had no issue getting over the air updates.

 

[borski]

The old module still has the old firmware, less than version 2.1.43, to reach the old defunct server addresses. That renders it useless as a backup.

Hardware without correct firmware is useless.

A little birdy told me that reverse engineering firmware is fun.