Car will not update. Lucid says needs new telematics module not covered by warranty. Is this normal?

[borski]

I have actually done an update to my Lucid in Illinois while I was in Hawai'i with my Lucid App. I don't believe there is a setting for automatic updates. Every time I've seen an update available, I have to tell it to do the update. I'm guessing it is because while an update is running, the car cannot be operated and it gives you 2 minutes to get out of the car if you set it to run from the car otherwise you will get locked in (I remember seeing some woman stuck in her Tesla during an update story a while back btw).

Anyway, I don't think Lucid offers any 'automatic' update feature at this point. Unless there is a connection issue, I don't see why or how there would be an issue remotely updating just like I have for an update. I remember being in Hawai'i and being 'warned' that that particular update will take 90 minutes... I LOLed thinking, okay, I'm enjoying a sunrise hike while my car is updating in the garage 4200+ miles away.

You can schedule an update. So if you want it installed tonight, just hit scheduled install instead of install now and pick a time.

 

[Tâm]

The most likely options here are:
1) a rogue service manager decided not to cover it, or,
2) something else is going on.

I can pretty much guarantee it isn’t as simple as “you didn’t update your car, sucks to be you.”

I wouldn't even consider "rogue service manager" as an option in this thread. The manager in this thread reportedly did follow up through the chain of command: "Service center ran this by the "higher ups" and they'll do nothing other than allow me to pay the price to replace the module."

That's a good quality and not "rogue."

 

[Tâm]

...But I am not standing where you stand, and neither is anyone else here, which means the more interesting part is why this is happening, to which the answer is almost certainly not "Lucid decided to enforce a dumb new policy." That's all I'm saying.

There are actions/policies that I disagree with Lucid but I would not call those are "dumb."

Just because an owner has to pay for firmware that doesn't mean it is "dumb" in this thread because Lucid has its own reasons and its decisions are in the best interest of the corporation/shareholders, even though it might cost an owner an inconvenience and a few bucks.

 

[borski]

There are actions/policies that I disagree with Lucid but I would not call those are "dumb."

Just because an owner has to pay for firmware that doesn't mean it is "dumb" in this thread because Lucid has its own reasons and its decisions are in the best interest of the corporation/shareholders, even though it might cost an owner an inconvenience and a few bucks.

I agree in general. I think in this case, based on the information provided to us here, this would be a dumb decision.

Given that Lucid doesn’t make too many dumb decisions on average, my bet is that there is a reason for it that makes it not dumb.

And that reason is not simply “a new policy.”

That’s my point. I think we can be done now, as we understand each other’s positions.

 

[suchluke]

I think the lesson learned here is for any potential second buyers is to check and make sure the version is at lease 2.1.43. If it is not either make the dealer/current owner replace the TCU or negotiate price down from asking to cover the cost. Lucid probably realized that there are many more cars out there on dealers lots that are not being updated and below 2.1.43. As a result they don't want to set the precedence by replacing one module and others will follow in the future quoting this tread. Either way the opinion will most likely be split 50/50 if this is right or wrong thing to do. I still think it could have been handled differently by leaving a "back door" option to update older TCUs at the service center rather than just dumping a vendor responsible for deployments and moving their releases to a totally different location. Sure make the second owner pay for updating to newer version at the service center let's say $200, but if that's not possible and the whole TCU hardware needs to be replaced then it should be covered under warranty since the unit can't communicate to the server meaning it's defective. This is just my 2 cents opinion and speculation.

 

[momo3605]

I think the lesson learned here is for any potential second buyers is to check and make sure the version is at lease 2.1.43. If it is not either make the dealer/current owner replace the TCU or negotiate price down from asking to cover the cost. Lucid probably realized that there are many more cars out there on dealers lots that are not being updated and below 2.1.43. As a result they don't want to set the precedence by replacing one module and others will follow in the future quoting this tread. Either way the opinion will most likely be split 50/50 if this is right or wrong thing to do. I still think it could have been handled differently by leaving a "back door" option to update older TCUs at the service center rather than just dumping a vendor responsible for deployments and moving their releases to a totally different location. Sure make the second owner pay for updating to newer version at the service center let's say $200, but if that's not possible and the whole TCU hardware needs to be replaced then it should be covered under warranty since the unit can't communicate to the server meaning it's defective. This is just my 2 cents opinion and speculation.

Unfortunately the lesson doesn't matter to those here. The vast majority of interested people will buy the car first and then come find the forums (if they ever do)

 

[chris]

You can schedule an update. So if you want it installed tonight, just hit scheduled install instead of install now and pick a time.

Right but it's still not an automatic update... like I am not aware of any setting to say " always install any updates at 2am" sort of thing.

 

[joec]

Unfortunately the lesson doesn't matter to those here. The vast majority of interested people will buy the car first and then come find the forums (if they ever do)

Yes, but this is why search is one of the best things mankind ever invented.

If one person does a google search for "Should I buy a used Lucid?" and happens to land on this thread, they will be rewarded. It only takes one for the posting to be worth it.

The vast majority won't, but someone may.