I am really sorry for your experience. It must be one off. There are many satisfied owners driving these cars trouble free. You still got a loaner so you are not without a car. Think of it as positive that you can use and put miles on a loaner instead of your own car.This problem remains... and as the message states, it means you will not have heat (or AC, which is less obvious from the screen message) until the problem is fixed, as we learned on a long, cold nighttime drive from L.A. back to S.F. (seat heaters still worked, but still wasn't pleasant).
Dropped it off for service at Milbrae center yesterday and they say it will be at least until next week before this can even get diagnosed, much less repaired.
Not happy... owned the car 1 month and has had two major faults. First it needed a new WonderBox as it wouldn't take a charge, which occurred on day 1 as soon as i got it home. Now a different major component failure necessitating what may be lengthy repairs.
I must say I've gone from an excited Air owner and brand proponent to a worried and less-than-happy owner forced to question the company's QC checks their new cars go through before delivery. Sad that I've stopped telling people how great my new car is.
I did get a loaner GT, so that is nice... but it's just frustrating to have my shiny new car spend 30% of its first month of ownership in the shop getting systems replaced or repaired.
Thanks, and yes i know this isn't a typical experience as we'd all be hearing more about this. Just my bad luck that I got a car with multiple system failures in first 1200 miles. But it doesn't make me feel great about the purchase decision.
Yep - I did charge to 100%, as i was driving from San Francisco to Los Angeles (350+ miles each way, plus lots of driving around in L.A. on the trip) and was going to be away from home charging for the whole 3-day trip, and then the long reverse trip. This is the type of situation when you definitely should charge to the max. It wasn't done for daily driving around my home region.
Max charge should not have caused this issue. It’s perfectly fine to charge to 100 every now and then. I think you are just running into some bad luck.
I agree that it would be a valid scenario to charge it to 100%. Hopefully it wasn't caused by faulty EA station and its just bad luck as you described. Fingers crossed only smooth sailing after this issue is resolved. Now enjoy the AGT loaner.
Not entirely out of the realm of possibility. Ask @Bunnylebowski who had an EVGo station fry his car. Hopefully this gets resolved, but after 2 years here with owner experiences, this is the first heat failure we've seen.
I’ve DCFC charged to 100% when I’m going to be far from even L2 chargers on road-trips. Just really bad luck and hopefully this repair will be the end of it.
This problem remains... and as the message states, it means you will not have heat (or AC, which is less obvious from the screen message) until the problem is fixed, as we learned on a long, cold nighttime drive from L.A. back to S.F. (seat heaters still worked, but still wasn't pleasant).
Dropped it off for service at Milbrae center yesterday and they say it will be at least until next week before this can even get diagnosed, much less repaired.
Not happy... owned the car 1 month and has had two major faults. First it needed a new WonderBox as it wouldn't take a charge, which occurred on day 1 as soon as i got it home. Now a different major component failure necessitating what may be lengthy repairs.
I must say I've gone from an excited Air owner and brand proponent to a worried and less-than-happy owner forced to question the company's QC checks their new cars go through before delivery. Sad that I've stopped telling people how great my new car is.
I did get a loaner GT, so that is nice... but it's just frustrating to have my shiny new car spend 30% of its first month of ownership in the shop getting systems replaced or repaired.
good perspective, thanks.
My failure occurred about an hour after I plugged into a broken EVGo that I didn’t check ahead of time on plug share to make sure it was working. The screen looked normal but when I plugged in the coolant fan and climate control for the left only went to max speed, got a charging error so I unplugged, drove to an EA 10 minutes away and got the Signet surge YoYo between 70-120kw but it did charge. Then we went to a nearby restaurant and when I came back the left wiper was going at max speed and the car wouldn’t go above 50mph. I since learned those are both safety features. Lucid responded within seconds of me reaching out, sent us an Uber (it was 8pm on a Saturday night in rural Connecticut), towed the car that Monday, and did a great job of solving the problem. I never got the auxiliary power error though. However that was MANY software updates and nearly a year ago, so maybe they’ve since changed something without it can detect/report an error? I can’t be sure the charging from either EVGo or EA messed my car up, unfortunately I did the nuclear reset before calling them which wipes the on-board logs which don’t always get sent to the cloud. Maybe it was coincidence but I did use two misbehaving chargers within a couple hours of this failure. I hope the best of luck for the member who had this fault though. The one thing I’ve learned is that Lucid cares very much about identifying and eliminating any flaws like this before the car leaves the factory, but the unfortunate thing is that sometimes this isn’t just one issue or a problem with just one supplier or one in-house design, and while they have very smart people working on these issues it’s not always easy to identify and eliminate a defect.
Yeah that’s a frustrating bunch of trouble all up front when you just want to enjoy your new fun car. I think it’s likely your troubles are done though, sounds like the WunderBox was only replaced a second time due to the integration with the failed heater component and the first replacement maybe wasn’t a solution? Your situation is the first I’ve heard of this type of problem so hopefully it was a fluke. While this is entirely anecdotal so far it seems to me the more miles get put on the Air the longer it goes without incident, and that when a failure occurs it seems to be early on, making me think the issues are not design/engineering/manufacuturing faults but rather component integration faults from suppliers that may be outside of Lucid’s control. At least in all my interactions with Lucid staff they’ve been very clever mechanics and their service has been the best I’ve ever experienced and that’s coming from having a Mercedes before this, and they all seem to be enthusiasts about the car (my service center manager actually bought a new Lucid so he must have some confidence in the vehicle!), so I think those factors make me less concerned about future reliability headaches. I got my HV battery/Wunderbox replaced at 18k miles (the car didn’t fail, it was a pre-emptive move by Lucid to save me a future failure when remote diagnostics notified them of a voltage inconsistency, pretty slick like Minority Report haha), and I have put 4500 miles on it since then with no trouble so maybe no more service issues for me I hope?
