Tesla poses an interesting case study of going too far in moving away from conventional controls in cars. In particular, it's a good case for discussion because Tesla software, while not perfect, is probably the most advanced and most reliable in the auto industry right now (with the exception of FSD) in doing what it is intended to do.
We owned a 2015 Model S and now own a Model S Plaid. Comparing the two cars, the new car is more difficult to operate in many regards and less safe in some. We've now had the newer Tesla for a year and a half, so what I'm about to say is not about " just getting used" to its differences.
Activating turn signals is more difficult with haptic buttons than with a stalk. Adjusting air vents is more difficult using a screen menu than manually manipulating a control on the vent. Selecting a drive gear with a screen slider instead of a stalk is balkier (and the auto selection feature is seriously flawed). A yoke provides fewer options for placing and resting hands than a steering wheel and makes complicated or emergency maneuvers more difficult. Accessing a horn via a small, inconspicuous button is more difficult and less safe than a prominent pad in the center of a steering device.
I am not a person who finds adapting to new ways difficult. When we got our first Tesla, I fell in love with regenerative braking in the first 15 minutes and find driving anything without it annoying. I found navigation routes displayed on satellite maps far superior to earlier graphic displays. I relished using voice activated controls when they came along (and when they worked). I find proximity-sensing key fobs the cat's meow when they work (and pieces of s--- when they don't). After years of reveling in the exhaust notes of Mercedes AMGs and Audi R8 V8s and V10s and listening to revs rise and fall, I found the soft, eerie whine of electric drivetrains a whole new kind of intoxicating.
But now, largely led by Tesla, things are just reaching the point of absurdity. I laud Lucid for striving to pull us back from the brink with its adept mix of conventional and screen-based controls and its far better understanding of -- and concern for -- motoring ergonomics.
That said, it's now time for Lucid to start getting its software right. For over a year now, when taking new passengers for a ride in our Air, I've had to apologize for or explain away something hinky going on with the software: screens frozen or blacked out, bass dropping out, white noise blasts, camera displays malfunctioning, headlights not coming on, doors not opening, A/C quitting. On a few occasions, I've even had to have everyone get out for a reset before we could continue our drive.
I have desperately wanted to be an ambassador for the brand. The way the car drives, handles, rides, and cossets makes it easy. The software makes it damned near impossible.