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Too Frustrating

agarner said:
I find it curious that when someone has anything negative to say, there is inevitably a group of people who get incredibly defensive and sometimes even to the point of being rude. How do we know the OP didn't do research? I did research and asked a lot of questions about some of the issues I read. The sales people addressed most of my concerns so I took a chance hoping things would iron out. I'm hoping the issues I've had so far will get resolved.

So Blue Lectroid, should there be a forum rule that states only positive experiences should be posted? Like many others, you seem to be down on posting anything negative about the car. How would anyone doing research be steered in a different direction with only positive posts? I think it's helpful in many ways when multiple people complain about the same thing. It shows a pattern of consistency. If only one person complained about the audio or whatever most people would treat it as an aberration rather than some inherent problem. Forums like these are about sharing experiences and learning new things. I don't see anything wrong with the OPs post. They shared their experience and that's it.
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“Like many others” because generally speaking Lucid makes fantastic vehicles that have a few rough edges that I (and others) expect from a start up. I don’t shy away from criticism of Lucid (or any other company for that matter) and I do not personalize my posts.

The OP gave the impression through their own words that they did little to no research about the Gravity before leasing one and the things they complained about could have been ascertained by spending 15 minutes on this forum. To clearly not do that and then to come here to spend the time complaining? Thats’s just something I will never understand…sorry.
 
gsj said:
I've had the first Gravity in NH and at this point I wish I didn't. Yes, the car is powerful and drives well, but so did the Tesla S I had for 9 years. The software problems are inexcusable in my opinion. They have a number of engineers from Tesla, should have learned something about software: Connectivity issues, key issues, won't self park into the garage, satellite radio works half the time, sun screens don't go up reliably, etc. Happy to get rid of my lease if I could....
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Prefer the 9-year-old Tesla to a Gravity: Got it. Happy that you got one of the flawless Teslas. Why did you switch brands ?

This is a good place to list the disappointments.

Posting specifically about problems allows us all to learn and help each other.

Just complaining is OK but not usefull to the community or even fun to read.

This site has nurtured me during early frustrations and learned me much. Some of the folk here are a gift to mankind. Early adopters who can afford the full-price and endure the teething pain of "Dream Edition Air" ownership have much to say.

If I were a moderator I would add a dad joke to posts that are just venting disappointments. Most if not all of my early posts were "moderated" to some extent. I should have made more jokes.

(from the Grand ole Opry in Nashville:)

"The boomerrang is the number one export of Austrailia.
It's also the number one import."
 
@Cosmo Cruz always great to see you here!

I read this Forum for several months before deciding to take the plunge. The wonderful result was that the few remaining issues with the Air I was ready for and my personal experience was actually very positive compared to my fears…but I had appropriately set my expectations.

One HUGE difference this Forum made was having me lease a new ‘25 AGT rather than buying a much less expensive earlier model year. The ‘25 I have has been exceptional and overall quality of my build is very, very solid. Absent this forum I would have opted to save a bunch of money and gotten a ‘24 or ‘23…
 
037 said:
what does the Lucid support say?

not sure what the lease agreement say, does that allow you to change hands? I've used www.swapalease.com before but not for a Lucid.

If you can post parts of the leasing contract we can have a glance.
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gsj said:
I've had the first Gravity in NH and at this point I wish I didn't. Yes, the car is powerful and drives well, but so did the Tesla S I had for 9 years. The software problems are inexcusable in my opinion. They have a number of engineers from Tesla, should have learned something about software: Connectivity issues, key issues, won't self park into the garage, satellite radio works half the time, sun screens don't go up reliably, etc. Happy to get rid of my lease if I could....
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A reboot, on the fly, would be useful. On our ‘18 S we used that option often.
 
Bonanzajohn said:
If someone on here speaks for Lucid, it would be nice to hear about future fixes. My Air had some issues (some as a result of my confusion) but all have been fixed OTA. Dream Drive works as advertised and I hope they expand Hands Free to all divided highways.
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Lucid has talked about fixes coming. There's been one update so far, and they've said another is coming in early September. As a non-owner who is killing time here waiting for my Gravity to be built, my sense is that Lucid keeps its cards close to its chest, and doesn't say much about updates before they're released.
 
TahoeMichael said:
Lucid has talked about fixes coming. There's been one update so far, and they've said another is coming in early September. As a non-owner who is killing time here waiting for my Gravity to be built, my sense is that Lucid keeps its cards close to its chest, and doesn't say much about updates before they're released.
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FWIW - Lucid is not alone here. Tesla and Rivian both keep their updates on the down low until they begin to rollout.
 
Ron_Burgundy said:
FWIW - Lucid is not alone here. Tesla and Rivian both keep their updates on the down low until they begin to rollout.
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True but Tesla and Rivian seem to be pushing them out more frequently also. It would be nice to see Lucid get a little more aggressive with its updates. Not necessarily features but bug fixes should be a little more frequent. I've seen examples of where Tesla & Rivian have deployed an update with a critical flaw and within 1 to 3 days another one is pushed to fix. The Creature Comfort \ Keep Mode bug should've been resolved more quickly along with whatever is causing peoples sporadic key fob issues.

Lucid has also shown a lot of features in the Gravity sizzle reel that is pre-loaded in every car which a number of them are missing. I do hope this doesn't become like the Air where in 12 months time we're asking "where's the streaming Apps" "where's camp mode" etc.

I would have expected another small bug fix update by now but seems everything has gone quiet.
 
Fair point… but this is just normal for software companies.

MSFT, Apple, Google don’t share detailed release plans with anyone. Right?

It’s just that automotive industry is turning (albeit very slowly) into software companies with pure-play EV companies leading the change.
 
HC_79 said:
True but Tesla and Rivian seem to be pushing them out more frequently also. It would be nice to see Lucid get a little more aggressive with its updates. Not necessarily features but bug fixes should be a little more frequent. I've seen examples of where Tesla & Rivian have deployed an update with a critical flaw and within 1 to 3 days another one is pushed to fix. The Creature Comfort \ Keep Mode bug should've been resolved more quickly along with whatever is causing peoples sporadic key fob issues.

Lucid has also shown a lot of features in the Gravity sizzle reel that is pre-loaded in every car which a number of them are missing. I do hope this doesn't become like the Air where in 12 months time we're asking "where's the streaming Apps" "where's camp mode" etc.

I would have expected another small bug fix update by now but seems everything has gone quiet.
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I can’t recall for Tesla, but in the two years of Rivian ownership, I can only recall one update that was very quick and that’s when they bricked people’s infotainment accidentally. The update/fix came in less than a week, I think. People literally couldn’t use infotainment at all.

While Gravity has bugs, there’s no showstopper, except perhaps the fob, and they clearly would fix that quick if they could.
 
coma24 said:
Understood on the XM radio, I'll give you that. It's not like they're going to tout the fact that it does NOT have a real receiver but is, instead, using cellular data. That CAN be a plus in cases where satellite signal won't come through, but data will, but it obviously falls apart if the cell service is trash.
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I have never experienced a situation where I didn't have (true) satellite radio and my cell service worked; I'm sure there are some niche cases, but those are the exception not the rule. I 100% agree with the OP, this is something that should work without exception; IMO this was a cost cutting measure.
 
HC_79 said:
Who cares! It’s been that way since day 1 so if it’s such a big issue for people then don’t buy the car.
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Blue Lectroid said:
How is it that we live in a world where the OP buys a $100k car that they clearly did exactly zero research about and then joins this forum and makes their first post complaining about features that 10 minutes of research here would have clearly steered them in a different direction or prepared them by setting appropriate expectations?

If you can find this forum to complain, you sure could have found it to do some research and take personal responsibility when spending a pretty tidy sum on a new vehicle.

We really need to think about this…are these kinds of posts a reflection on Lucid or our society’s newfound willingness to completely shun any kind of personal responsibility?
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Sorry, I know there are three more pages of replies that I haven't read yet, but this is ridiculous.

Before I got my car, I did research, watched videos on youtube, and looked at forum and reddit posts about it. But I got my car this year. There are over three years of forum posts at this point. And many of the early complaints have been fixed by OTA updates, so the vast majority of those forum posts aren't even relevant anymore. Insulting someone because they didn't sift through all of that is unreasonable and out of line.

I didn't know that the cars only relied on 4G internet for audio. I assumed that, like in every other car since 1970, I'd be able to listen to music uninterrupted while driving (despite reading about how then infotainment system is buggy). I think the sound system is great when it works, but I am also very frustrated that Spotify cuts out multiple times literally every time I drive the car, seemingly unrelated to the strength of the cell signal.

And I haven't gone through the hassle of uploading a picture of my VIN to strangers on the internet, but I don't think that makes my thoughts any less valid.
 
fadooly said:
All new models regardless of which brand they come with their own issues period

I prefer to get any model from 2nd or 3rd year where they worked out everything or at least all issues have been known and expectations are expected 🙃 no surprises.
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This is generally good advice and tracks my own years of experience with being an early automotive adopter.

However, Lucid makes it very difficult for buyers who put a high premium on power offerings. Their strategy of introducing a limited run of Dream Editions -- with significantly more power -- at the outset of a model launch forces those buyers into the choice of living with early-production woes or forgoing the additional performance.

That's the situation I was caught in. Having experienced the early hell days of UX 1.0 in our Air Dream Performance, I was hoping not to be at the front of the queue for the Gravity. But then they launched the Dream Edition, again as a limited production run. And I'm now back in early Air days: a car delivered with a list of issues as long as your arm and that is now sitting in a Service Center, its third service event in less than two months.

Of course, you could argue that the choice can be avoided by waiting for the Sapphire version of the Gravity. But there has been no confirmation there will be one and, if so, it will probably come at a staggering price premium and very limited color and feature choices (as In none).

I share Kyle Conner's perplexity at why Lucid won't just keep the Dream offerings in the model lineup.
 
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How many years into production does it take before we stop using the "they are a new company" line?
 
SaaSManKS said:
How many years into production does it take before we stop using the "they are a new company" line?
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Well, they really kinda are in the context of products as complex as cars.

The two most problem-ridden cars I ever owned were a 1998 Corvette and a 2004 MB SL55 AMG, cars from companies that had been in the business for many decades. And although both these cars were technically new models, they were really just generational updates of models that had been on the market for decades. And Mercedes, at least back then, still enjoyed a reputation for superb quality. (GM not so much.)

Even if you go back to Lucid's first prototype in 2016, you don't even hit the end of their first decade.
 
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