New OTA?

[Jeanwoodie]

My recollection is that ‘10’ improved range. My GT went from 510 at 100% to 521 at 100%.
The 521 at 100% consistently during approx 5000 mile round trip from Washington to Michigan late Aug - early Sep.

 

[HC_79]

Given the quietness of this thread I’m guessing none of us are getting 1.2.18 and off to the next version we go……

 

[cabood]

Given the quietness of this thread I’m guessing none of us are getting 1.2.18 and off to the next version we go……

Hopefully 1.8, or even better 2.0!

 

[HC_79]

Hopefully 1.8, or even better 2.0!

Fingers crossed. I just want off 1.2.17 as it’s becoming frustratingly annoying with the constant drop outs when streaming.

 

[RNO-GT]

Woke up to a notification for 1.2.18 this morning. Only a 12 min install. Haven't driven her yet since.

-TIM

 

[dawktah LucidGT]

Why is the push of new software so random? Are people requesting it or they have some cryptic way of sending out, not in order of delivery.

 

[hydbob]

Why is the push of new software so random? Are people requesting it or they have some cryptic way of sending out, not in order of delivery.

They just batch it into groups of 100, presumably based off the hardware in your car.

 

[Pwmac]

I was just prompted to install 1.2.185

 

[LRSIII]

They just batch it into groups of 100, presumably based off the hardware in your car.

Do you think that's 100 per hour, 100 per day? 100 per hour would knock them out pretty quickly, but 100 per day would take weeks! My download of 1.2.185 was available when I got up at 6:00 a.m. Eastern Daylight Time this morning, which really surprised me. With one of the past updates, it didn't seem to work until later in the day, which made me think the servers weren't on yet! (Probably not true).

 

[dawktah LucidGT]

They just batch it into groups of 100, presumably based off the hardware in your car

Ok

 

[dawktah LucidGT]

Do you think that's 100 per hour, 100 per day? 100 per hour would knock them out pretty quickly, but 100 per day would take weeks! My download of 1.2.185 was available when I got up at 6:00 a.m. Eastern Daylight Time this morning, which really surprised me. With one of the past updates, it didn't seem to work until later in the day, which made me think the servers weren't on yet! (Probably not true).

Even that is too slow. They should be able to push to every car made in a day. For one they need to go back and use the old Windows technique download a small packet to alert you and the download then starts. I get this warranty thing but it can't be that hard to send out files the size of a cute cat video in a text message.

 

[DevTech]

Just installed mine.

 

[hydbob]

Even that is too slow. They should be able to push to every car made in a day. For one they need to go back and use the old Windows technique download a small packet to alert you and the download then starts. I get this warranty thing but it can't be that hard to send out files the size of a cute cat video in a text message.

It's probably more like this scenario...

We have update 1 ready for all the cars that have component X, we will batch that out in 100s for today. Tomorrow, we will batch out the cars that have component Y. Then the day after tomorrow, for the cars that have component Z.

Also, pre-downloading the update is probably safer than hoping something doesn't happen in the middle of the download. At least a pre-download can run a self check of packets before notifying the owner of an update.

 

[joec]

Even that is too slow. They should be able to push to every car made in a day. For one they need to go back and use the old Windows technique download a small packet to alert you and the download then starts. I get this warranty thing but it can't be that hard to send out files the size of a cute cat video in a text message.

One thing I've learned in my years of software development is never assume anything is simple. Without looking at their stack, we have no idea how complicated pushing out updates actually is for Lucid.

SHOULD it be simple? Yes. But a whole lot of things went wrong in the lead up to the launch of this car, particularly in the software realm. It's not a stretch to look at the fundamental issues with the OS and extrapolate that the update process is likely also pretty borked at the moment.

If it were easy for them to push the updates out to everyone in a day, believe me, they'd be doing it.

Just as a point of reference, my Tesla often gets updates several days to a week after a friend's Model Y who lives in the same area as me. Other times, I get it before he does. So even companies doing this for a while don't have systems that push out updates in a day. (I know, Tesla has many more cars on the road, blah blah.)

 

[Tesla2.0]

I will be back in states in 3 days, I basically jumped a version.

 

[Rogue]

Even that is too slow. They should be able to push to every car made in a day. For one they need to go back and use the old Windows technique download a small packet to alert you and the download then starts. I get this warranty thing but it can't be that hard to send out files the size of a cute cat video in a text message.

Even if they could, this would never be a thing. Updates need to be delivered in batches for a certain period to ensure nothing has been missed.

In Lucid's case, I see there being three types of customers (generically speaking): beta testers (willing to get new stuff with possible bugs, indifferent users, and only if it works users). The last two would be probably be grouped in the same boat. I would willingly sign up to be a beta tester while most of my family would not.

My suggestion to Lucid would be to formalize the above process, document it, publicize it, and reach out to existing customers to decide. Then people would know why their update trails behind others, and they would know how to get updates sooner at the cost of software stability.

 

[nadecir]

Any company that doesn't take advantage of customers willing to help in the launch of new products is missing out on a golden opportunity to improve their products quickly and efficiently.

This is particularly true if any technology company, but especially a company that includes software as a main element in their products.

How about it creating a bigger beta test group involving your customers, Lucid? There's a good number of sophisticated technology folks here ready and willing to help.

Every opportunity to get feedback from helpful customers is critical to building to products with superior customer satisfaction.

 

[HC_79]

Any company that doesn't take advantage of customers willing to help in the launch of new products is missing out on a golden opportunity to improve their products quickly and efficiently.

This is particularly true if any technology company, but especially a company that includes software as a main element in their products.

How about it creating a bigger beta test group involving your customers, Lucid? There's a good number of sophisticated technology folks here ready and willing to help.

Every opportunity to get feedback from helpful customers is critical to building to products with superior customer satisfaction.

I reached out to Lucid to see if they were looking for beta testers to provide feedback on upcoming updates and just got radio silence. Real world experience is always better than testing on hardware in a lab and the more cars you have in beta the better feedback they would get on issues.

 

[Rogue]

I reached out to Lucid to see if they were looking for beta testers to provide feedback on upcoming updates and just got radio silence. Real world experience is always better than testing on hardware in a lab and the more cars you have in beta the better feedback they would get on issues.

I added the idea to: https://lucidowners.com/threads/feedback-improvements-for-the-air.606/. Hopefully, it will get more traction there.

 

[borski]

Woke up to a notification for 1.2.18 this morning. Only a 12 min install. Haven't driven her yet since.

-TIM

Are you certain it was 1.2.18 and not 1.2.185?