Mobile key unlocking delay

[segbrk]

No, they do not always work. I have about a 75% success rate in having the car just unlock as I approach. The other times, I'm left standing there for 30 seconds to 3 minutes before it opens. Sometimes in the pouring rain. And I've tried using my iPhone instead of a fob, and that's worse.

In the context of the post borski was replying to referring to Lemon law, yes the fobs work (nearly?) 100% of the time. If you press the button. The car is legally doing its job as a car if you can unlock and get into it. If you can't unlock the car by pressing the button on your fob, you are not talking about the same problem as everyone else here and you need to get that looked at. I'm not dismissing the flaws with proximity unlock, but you're missing the context of a legal bare minimum here.

 

[maractwin]

In the context of the post borski was replying to referring to Lemon law, yes the fobs work (nearly?) 100% of the time. If you press the button. The car is legally doing its job as a car if you can unlock and get into it. If you can't unlock the car by pressing the button on your fob, you are not talking about the same problem as everyone else here and you need to get that looked at. I'm not dismissing the flaws with proximity unlock, but you're missing the context of a legal bare minimum here.

I wasn't claiming this is a lemon law applicable problem. But I take issue with @borski saying that the fobs always work. They usually work, and are an inconvenience when they don't.

 

[Doxly]

For everyone using both the key fob and the mobile phone app at the same time, be careful not to leave your phone in the car when shopping as I once did.
The car will not lock as you walk away.

 

[borski]

Borski: You write that the fobs work. I can tell you that they work some of the time. Maybe yours work all of the time. We finally had the service center look into our unlocking problems. They had the car for a week or so. We got the car back and the fobs work about 2/3 of the time. The service center even gave us a couple of suggestions: put the fob in a faraday cage (didn't help), turn off Wi-Fi (Wi-Fi has been turned off for months). And, because Wi-Fi was turned off, it seems we missed a software update (I'm assuming that was the reason for missing the update). No-joy even after the latest software update.

You did not read what I wrote. The fobs work, 100% of the time, with a fresh battery, if you push the button. This has absolutely nothing to do with proximity unlock, which is definitely less reliable. But losing proximity unlock, or it being unreliable, is an inconvenience, and not something that qualifies for a Lemon Law. That is, and was, my point.

Please, Borski, your posts are very helpful to the rest of us..so please keep on with your help...but please do not judge our problems by your lack of having them. Clearly, something is happening here.

No, it is not "clear" that something is. You are relying on anecdotal evidence, which I grant you, means that from your perspective this is a big problem. Statistically, however, that is not necessarily true. I don't have the statistics, and neither do you, but it is not obvious that this is a widespread issue most customers face. I don't know that.

Do I think they should fix it? Absolutely. But let's not pretend we know things we don't.

It's so galling that Lucid has not addressed the unlocking problems publicly. Am I wrong? Is there a public statement about this? I am not a litigious person and I do not recommend any kind of Lemon Law or class action. Far from it. On the other hand, what are customers supposed to do when Lucid does not appear to address this persistent complaint?

What are they supposed to address? That for some cars, sometimes, proximity unlock may fail? Or that service usually fixes it for those customers? Maybe they should also make a statement about the fact that sometimes rocks hit windshields?

I'm not a lawyer, but I seem to remember that a warranty "fails of its essential purpose" if it doesn't adequately addresses the breach of warranty. No one wants to have a jury decide if waiting 40 seconds in the rain, snow or cold for the car to unlock is not a failure of an essential purpose of a car.

Click the button. Boom, problem solved. Just because one method of entry does not work does not leave you helpless for 40 seconds in the rain. I simply refuse to believe you are incapable of clicking a button on the fob in your pocket. Instead of standing out there for 40 seconds, perhaps... click the button?

No, they do not always work. I have about a 75% success rate in having the car just unlock as I approach. The other times, I'm left standing there for 30 seconds to 3 minutes before it opens. Sometimes in the pouring rain. And I've tried using my iPhone instead of a fob, and that's worse.

This is not what I said. Click the button, and it works.

I wasn't claiming this is a lemon law applicable problem. But I take issue with @borski saying that the fobs always work. They usually work, and are an inconvenience when they don't.

They do. If you click the button. Which is how fobs work.

Which has nothing at all to do with proximity unlock.

 

[borski]

In the context of the post borski was replying to referring to Lemon law, yes the fobs work (nearly?) 100% of the time. If you press the button. The car is legally doing its job as a car if you can unlock and get into it. If you can't unlock the car by pressing the button on your fob, you are not talking about the same problem as everyone else here and you need to get that looked at. I'm not dismissing the flaws with proximity unlock, but you're missing the context of a legal bare minimum here.

Correct. This is and was my only point.

And yes, they should still fix proximity unlock.

 

[LuvLucy]

My grandpa carried a key fob.

 

[borski]

My grandpa carried a key fob.

Mine too, for his minivan.

 

[thyname]

Such a hardship. Carrying a key fob in the pocket. On top of the house keys, the cellphone, and of course the inevitable cigarette pack and the Zippo

 

[LuvLucy]

I will say, it is kind of cool that Lucid gives you 2 fobs, 2 key cards, and mobile access. It's nice to figure out what works best for you. Now that I figured out how to pull my phone out of my a$$ (literally) I think I'll be fine with MobileKey, the occasional handle press and a card backup - with grandpas fob when I know I am going to valet (which is often for me). MobileKey is working lot better now that I know the antennae for Bluetooth is weak and have adjusted my approach for it so far (fingers crossed)

 

[LuvLucy]

Such a hardship. Carrying a key fob in the pocket. On top of the house keys, the cellphone, and of course the inevitable cigarette pack and the Zippo

This is my wallet, it attaches to my phone (which pretty much has no case (a Suti) *gasp*). Has 5 cards in it, 1 being the Lucid.

House keys? Are we some kind of Neanderthals now?

 

[thyname]

This is my wallet, it attaches to my phone (which pretty much has no case (a Suti) *gasp*). Has 5 cards in it, 1 being the Lucid.

House keys? Are we some kind of Neanderthals now? View attachment 27982

Where do you keep your vape pen?

 

[LuvLucy]

Where do you keep your vape pen?

in 2015

 

[Science]

No, they do not always work. I have about a 75% success rate in having the car just unlock as I approach. The other times, I'm left standing there for 30 seconds to 3 minutes before it opens. Sometimes in the pouring rain. And I've tried using my iPhone instead of a fob, and that's worse.

Why doesn't Lucid address this issue publicly? Just tell us what's going on...what expectations should we have...and are there any plans for improvement?

 

[Science]

You did not read what I wrote. The fobs work, 100% of the time, with a fresh battery, if you push the button. This has absolutely nothing to do with proximity unlock, which is definitely less reliable. But losing proximity unlock, or it being unreliable, is an inconvenience, and not something that qualifies for a Lemon Law. That is, and was, my point.


No, it is not "clear" that something is. You are relying on anecdotal evidence, which I grant you, means that from your perspective this is a big problem. Statistically, however, that is not necessarily true. I don't have the statistics, and neither do you, but it is not obvious that this is a widespread issue most customers face. I don't know that.

Do I think they should fix it? Absolutely. But let's not pretend we know things we don't.


What are they supposed to address? That for some cars, sometimes, proximity unlock may fail? Or that service usually fixes it for those customers? Maybe they should also make a statement about the fact that sometimes rocks hit windshields?


Click the button. Boom, problem solved. Just because one method of entry does not work does not leave you helpless for 40 seconds in the rain. I simply refuse to believe you are incapable of clicking a button on the fob in your pocket. Instead of standing out there for 40 seconds, perhaps... click the button?


This is not what I said. Click the button, and it works.


They do. If you click the button. Which is how fobs work.

Which has nothing at all to do with proximity unlock.

@borski. I read your reply to me and to others in this particular post and I thought, "Now we are making progress." You wrote on April 12:
"They [the fobs] do [work]. If you click the button. Which is how fobs work. Which has nothing at all to do with proximity unlock".

My takeaway from that was (probably mistakenly) the fobs are not used for proximity unlock, just for button clicking. We're coming from Tesla and the assumption is the fobs are supposed to work to effectuate proximity unlock. But, I now think what you are saying is that the fobs have (at least) two functions: button unlock and proximity unlock. If that's correct...that the fobs have two functions...that it isn't splitting hairs when unhappy customers say the fobs don't work 100% of the time. They don't work 100% of the time for one of their intended functions. They do work 100% of the time with fresh batteries and button pushes.

There's really no need for the snark you use when customers are simply trying to get what they expect from their expensive cars. And no need to try and ridicule customers who think (perhaps mistakenly) that the fob should work reliably when used as proximity unlock. If the fobs should not be used as a proximity unlock, then that's the statement I think Lucid should make. If phone key proximity unlock is not a reliable way to unlock the car, then Lucid should say so. That's another part of the statement I think Lucid should make.

I was asking for a statement from Lucid on the unlocking issue. If the fob's proximity unlock works x% of the time, isn't it reasonable for Lucid to state what x is? You chose to mock me when I asked for clarification from Lucid....something about rocks in the windshield.

By the way, the disdain for people who do not simply reach into one's pocket to click the fob does not take into account people with purses. If a person is carrying, for example, a bag of groceries and a purse, it is indeed a nuisance to put the grocery bag down somewhere and then fish through the purse to find the fob. It doesn't help to see the world solely from your personal situation. Yes, other cars need button pushes. But if the Lucid's owner's expectation is reliable proximity unlock, it would be quite appropriate for Lucid to disabuse customers of that notion. Be open and upfront about it and a good part of the dissatisfaction would melt away.

For clarity, and as an appeal, here is what I believe Lucid should address publicly:

*The fob is a reliable way to unlock the car when it it used with its buttons. The fob is (or is not) a reliable way to unlock the car when used for proximity unlock.
*The mobile phone app and associated mobile key is not a recommended method for unlocking the car.
*We do (or do not) have any plans to make the proximity lock more reliable. Same for unlocking via the mobile app.
*The reason for unreliable unlock both from the fob and mobile phone key is...."
*Battery life of the fob is approximately x months. Customers are expected to remember to replace their fob batteries that often to achieve reliable unlock.
*Turning off Wi-Fi is (or is not) recommended for improving proximity unlocking both from a mobile phone key or fob.

 

[sri]

I think we as owners trying to find best scenarios to get it working and i think this forum members are going above and beyond to help each other. I really appreciate being member of this forum which helped me to find and troubleshoot little quirks with the car.

With that said, i think Lucid also should come forth and put up some info to help struggling owners with unlocking and locking issues. Something like mentioned in above post which will boost owners trust and reliability on the team. Definitely Lucid improved experience on the vehicle in many ways ex., Edmunds 3 year update, from nay to yay!

 

[Blue Lectroid]

Am I alone here?

My phone works without me doing anything 99% of the time (certainly a higher proportion of the time than it did with my M3P (which was about 90% of the time). If you count me waking up my phone and making sure the Lucid Ap is running? Well, then my phone has worked 100% of the time.

Sorry u are having this experience.

 

[borski]

@borski. I read your reply to me and to others in this particular post and I thought, "Now we are making progress." You wrote on April 12:
"They [the fobs] do [work]. If you click the button. Which is how fobs work. Which has nothing at all to do with proximity unlock".

My takeaway from that was (probably mistakenly) the fobs are not used for proximity unlock, just for button clicking. We're coming from Tesla and the assumption is the fobs are supposed to work to effectuate proximity unlock. But, I now think what you are saying is that the fobs have (at least) two functions: button unlock and proximity unlock. If that's correct...that the fobs have two functions...that it isn't splitting hairs when unhappy customers say the fobs don't work 100% of the time. They don't work 100% of the time for one of their intended functions. They do work 100% of the time with fresh batteries and button pushes.

Correct. I was referring solely to the question of whether the issue was fit for a lemon law case, which it isn't, because the addition of proximity unlock is a convenience feature, and not the main (or only) method of entry. The main method of entry is clicking the button, as that is how fobs are expected to work, in general. Fobs that have buttons are expected to have the button work. If that feature failed, you might have a real lemon law case. Fobs that don't have buttons are expected to have proximity unlocking that works. Fobs that have both, but where only proximity unlock has failed (which is the convenience feature), may suck... but wouldn't qualify for a lemon law claim.

I'm not a lawyer, but that is my understanding of the law. That is all I was trying to say.

There's really no need for the snark you use when customers are simply trying to get what they expect from their expensive cars. And no need to try and ridicule customers who think (perhaps mistakenly) that the fob should work reliably when used as proximity unlock. If the fobs should not be used as a proximity unlock, then that's the statement I think Lucid should make. If phone key proximity unlock is not a reliable way to unlock the car, then Lucid should say so. That's another part of the statement I think Lucid should make.

I was asking for a statement from Lucid on the unlocking issue. If the fob's proximity unlock works x% of the time, isn't it reasonable for Lucid to state what x is? You chose to mock me when I asked for clarification from Lucid....something about rocks in the windshield.

No, no, please don't misunderstand. I was not trying to mock or ridicule you at all; we apparently got our wires crossed. My point is and was solely about legal claims. I agree completely with you that from a PR, customer service, and customer happiness perspective, Lucid should be more communicative about this (and in general, though they're making a lot of progress with @nicktwork).

By the way, the disdain for people who do not simply reach into one's pocket to click the fob does not take into account people with purses. If a person is carrying, for example, a bag of groceries and a purse, it is indeed a nuisance to put the grocery bag down somewhere and then fish through the purse to find the fob. It doesn't help to see the world solely from your personal situation. Yes, other cars need button pushes. But if the Lucid's owner's expectation is reliable proximity unlock, it would be quite appropriate for Lucid to disabuse customers of that notion. Be open and upfront about it and a good part of the dissatisfaction would melt away.

I have no disdain. I never said it was an ideal situation. I simply was stating my opinion about whether or not you could realistically craft a legal case around it.

I obviously agree it is much less convenient to have to reach into a purse or pocket and have to find the fob and click the button. That is precisely why proximity unlock is a convenience feature.

I agree it should work better. For me, it works fine. Apparently for some, it works much worse. Lucid should either fix it (if they can), or state something about it (if they can).

But I still don't think there's a legal claim. That's all.

For clarity, and as an appeal, here is what I believe Lucid should address publicly:

*The fob is a reliable way to unlock the car when it it used with its buttons. The fob is (or is not) a reliable way to unlock the car when used for proximity unlock.

Sure.

*The mobile phone app and associated mobile key is not a recommended method for unlocking the car.

I don't think that's true. Mine has been flawless for many months. You just have to wake up the phone. I don't think this particular problem is as widespread as one would surmise based on the amount we hear about it on the forum. That's my suspicion/guess.

*We do (or do not) have any plans to make the proximity lock more reliable. Same for unlocking via the mobile app.

They obviously want to make it more reliable, and have made many gains in mobile key, so I don't know what kind of statement you'd want here

*The reason for unreliable unlock both from the fob and mobile phone key is...."

I would love this.

*Battery life of the fob is approximately x months. Customers are expected to remember to replace their fob batteries that often to achieve reliable unlock.

I would love this, or if they actually said something about the goddamn bitterant, which I know for a fact is an issue but is still not written anywhere by Lucid.

*Turning off Wi-Fi is (or is not) recommended for improving proximity unlocking both from a mobile phone key or fob.

My wifi has not been turned off once, since I bought the car. I strongly suspect this is a very person-dependent/location-dependent/environment-dependent issue, so a general recommendation might not apply here? Also, it may entirely be a red herring, lol. Who knows. Maybe they should clarify.

I don't think you and I disagree as much as you'd think; I think where it got crossed is that I was only talking about the legal claims. The minimum Lucid has to prove "works" works 100% of the time. That's my point. There's no real claim.

That has nothing at all to do with whether or not I think the experience sucks.

 

[Science]

My phone works without me doing anything 99% of the time (certainly a higher proportion of the time than it did with my M3P (which was about 90% of the time). If you count me waking up my phone and making sure the Lucid Ap is running? Well, then my phone has worked 100% of the time.

Sorry u are having this experience.

It would be good to know why some owners are having high success rates with unlock while others are having such a different experience.

 

[Science]

Correct. I was referring solely to the question of whether the issue was fit for a lemon law case, which it isn't, because the addition of proximity unlock is a convenience feature, and not the main (or only) method of entry. The main method of entry is clicking the button, as that is how fobs are expected to work, in general. Fobs that have buttons are expected to have the button work. If that feature failed, you might have a real lemon law case. Fobs that don't have buttons are expected to have proximity unlocking that works. Fobs that have both, but where only proximity unlock has failed (which is the convenience feature), may suck... but wouldn't qualify for a lemon law claim.

I'm not a lawyer, but that is my understanding of the law. That is all I was trying to say.


No, no, please don't misunderstand. I was not trying to mock or ridicule you at all; we apparently got our wires crossed. My point is and was solely about legal claims. I agree completely with you that from a PR, customer service, and customer happiness perspective, Lucid should be more communicative about this (and in general, though they're making a lot of progress with @nicktwork).


I have no disdain. I never said it was an ideal situation. I simply was stating my opinion about whether or not you could realistically craft a legal case around it.

I obviously agree it is much less convenient to have to reach into a purse or pocket and have to find the fob and click the button. That is precisely why proximity unlock is a convenience feature.

I agree it should work better. For me, it works fine. Apparently for some, it works much worse. Lucid should either fix it (if they can), or state something about it (if they can).

But I still don't think there's a legal claim. That's all.


Sure.

I don't think that's true. Mine has been flawless for many months. You just have to wake up the phone. I don't think this particular problem is as widespread as one would surmise based on the amount we hear about it on the forum. That's my suspicion/guess.

They obviously want to make it more reliable, and have made many gains in mobile key, so I don't know what kind of statement you'd want here

I would love this.

I would love this, or if they actually said something about the goddamn bitterant, which I know for a fact is an issue but is still not written anywhere by Lucid.

My wifi has not been turned off once, since I bought the car. I strongly suspect this is a very person-dependent/location-dependent/environment-dependent issue, so a general recommendation might not apply here? Also, it may entirely be a red herring, lol. Who knows. Maybe they should clarify.

I don't think you and I disagree as much as you'd think; I think where it got crossed is that I was only talking about the legal claims. The minimum Lucid has to prove "works" works 100% of the time. That's my point. There's no real claim.

That has nothing at all to do with whether or not I think the experience sucks.

I don't expect you to go back and read my previous posts. However, I am not a supporter of a "lemon law" action. Besides, lemon laws vary by state. Also, when you write, "Lucid should either fix it (if they can), or state something about it (if they can)", we are in violent agreement.

 

[hydbob]

It would be good to know why some owners are having high success rates with unlock while others are having such a different experience.

Because my car has more bubble gum and duct tape which allows more signal to pass through to the sensors.