Yeah their service has been next level for me, like I think the longest I've ever had to wait for a response was maybe 90 minutes, but nearly all of the time the response has been immediate, like literally within a minute of me texting. I always just text. If it's something urgent I'll text the main number saying it's urgent so that way the main Lucid CS knows what's going on. If it's more of a general thing that's not time sensitive (I recently got a random stress crack on the inside of my windhshield, for example) I'll just text one of the staff at the service center, and they can get back to me at their leisure as I know they're always quite busy. Texting is best though because you can send pictures, and there's also a written record of the conversation, because I forget things I'm told often due to so many work related distractions. One thing that very much impresses me with their service is they work hard to not inconvenience you. I've had to rearrange service appointments a few times due to work or family needs and they've always been super flexible, and basically got me in whenever I needed and also have got me back on the road when I needed. They've returned the car to both my house and work if I couldn't pick it up, etc. There's no way around the fact that being an early adopter of a new auto manufacturer will result in growing pains and possibly more issues requiring service than a new Toyota or whatever, but whenever the car has needed service it's resulted in minimal trouble. I have no complaints.