2.1.3 Update

[Vivace95]

Currently updating to 2.1.3 tonight. Excited to see these updates!

Go the 2.1.3 update. 90-minute OTA (as you'd expect). All changes worked as expected. One addition is a change in the look and feel of the navigation map. Clearer with more street names. I like this "surprise" change.

 

[Tim-in-CA]

I did my update today and now my nav in car is stuck in Fremont CA and on my app my car is in the ocean off Africa. Also me east entry works when I open the door to get out but when I return to drive it doesn’t budge unless I go to seats and hit restore. I tried two types of resets. The Air reset and the “Bobby” reset. No resolution. What really matters to me is now no nav.
Thought?? Thanks in advance. Everything was working so well too.

Engage Submarine Mode!

 

[Worldwide Beagle]

Engage Submarine Mode!

Gotta ask @Bobby to put that on the Wishlist

 

[Jayb53]

So, is anyone else only seeing the Easy Entry toggle as disabled when parked?

My ez entry is grayed out.

 

[Bobby]

They do have steering wheel only

No they don’t.

 

[Bobby]

My ez entry is grayed out.

As has been said several times, you need to contact service and have them do a “seat homing” procedure.

 

[hydbob]

No they don’t.

I know! I recanted my statement!

 

[Drendino]

But I thought he was referring to "you can leave your hat on".....

My first thought was “Disney cancelled You got a friend in me?”

 

[Tesla2.0]

Engage Submarine Mode!

Inception of CyberTruck

 

[borski]

100%, it's very easy for those to read the riot act and tell people to not call Lucid and make people feel selfish for asking. Especially those who are in the special club who get them before anyone else..... It's a bit rich to be honest!

Look, nobody is trying to make anyone feel selfish. All we are asking for is *courtesy* to allow the process to happen as planned instead of arbitrarily throwing wrenches in it and causing CS to (overall) be overwhelmed and have slower response times to issues that are actually emergent.

That should not be hard to swallow. You are in a queue. Wait your turn. Some of us *happened* to be able to get it a bit early to make the experience better for everyone getting it later. I, too, have not received updates before, and I understand the envy. I’ve had plenty of loaners on much older software while I waited. Hell, I had 2.0 pushed to my car, installed it, and *the next day* it went into service for three weeks and I got a loaner with 1.0.

Did I rage? Did I call CS and ask for an update? No, I laughed at the situation and accepted that I’d get it when I got it. That doesn’t make me a good person, just like emailing CS for it doesn’t make you a bad one - but it does make me more helpful to CS and Lucid when in the middle of a software rollout, that’s for sure.

If Lucid thinks this forum is the best way to communicate to customers via forum admins not employed by Lucid then they have no one to blame but themselves for the influx of calls.

I agree Lucid’s comms need work. That part you’re right on.

But if someone who has been asked to wait by the mods on this forum, who in turn have been asked to tell people to wait, and when Len had previously asked people on this very forum, as a Lucid exec (at the time), to not call CS for a new rollout… no, you can absolutely blame the person who has received these asks and ignored them and called anyway.

So, is anyone else only seeing the Easy Entry toggle as disabled when parked?

Call service and get seat rehoming done.

 

[Genghis]

No, it's not just an issue of bandwidth; obviously if they needed to they could spin up more resources (though it is a large update). The bigger issue is that rolling out an update all at once, to every single vehicle, means that if you missed a showstopper bug that affects only 5% of vehicles on average, you've now affected 5% of all Lucid owners. As an alternative, if you slow-roll it out in batches, if 5% of the first few batches has an issue, you can pause the rollout and adjust if needed.

Getting the update *last* actually means you're likely to have the best possible experience, as you are least likely to run into any showstopper bugs.

Makes sense but good lawd with this process and deployment strategy, how are they going to scale to 100's of thousands of cars in the future... hopefully. Yikes!

 

[borski]

Eh, I disagree to an extent. My concern is it's been close to, if not over, 2 weeks since 2.1.3 has started going out. How big can it be that it's taking this long for the amount of cars actually in customers hands? Are they rolling it out 24 hours a day? During working hours only? No weekends? GT's and Dreams first? West Coast first? Certain VINs? I know no one knows these answers -- that's my point! I think that's part of why folks are getting frustrated by this extended wait. I'm just as guilty.

1 week since 2.1.3. 2.1.2, which leaked two weeks ago, was never “rolled out.” Nobody should have heard about it.

It’s not that it’s too big - and I don’t believe there is a specific ordering; I’m pretty certain it’s random. The reason it may be taking a while is so as not to ship a big update to the entire fleet at once. If there are showstopper emergent issues found, they can be addressed and the update rollout paused while that happens.

Hell, maybe the reason is because so many people (myself included) need seat rehoming done and they don’t want to overwhelm the service centers.

What I’m saying is: it isn’t an extended wait. It’s just a wait.

I have mobile service heading my way tomorrow to take a look at my broken lightbar clip and a few other minor issues, do I dare ask him to update me to 2.1.3?

Sure, if he’s there anyway, ask away. It’s not a taboo, lol. It’s just that if you have no other reason to open a case, you are now wasting everyone else’s time due to impatience.

One final point, to those who already have the update, cut the folks who are still waiting some slack! It's easy to tell others to be patient when you're already enjoying these features.

I do cut them slack; I know impatience. I have ADHD ffs. Everything is urgent. I have an addiction to urgency. Trust me, I get it.

But I also understand when it’s important to exercise patience and not give in to that impulsive urgency, particularly when it negatively affects someone else by contributing to a potentially overwhelming scenario for them.

An analogy: COVID was real, and dangerous. And because hospitals were overwhelmed, doctors, nurses, and the rest were exhausted and miserable. Furthermore, people with other real emergent issues couldn’t get seen quickly, or sometimes at all.

Now imagine if instead of COVID, there was a new elective procedure that made you 10x more beautiful or whatever; except unlike doctors who can turn you away and schedule you later, *especially* in an ER, CS agents literally can’t. It is literally their job to try and solve your problem, no matter how big or small, and make you feel like royalty while doing it. They can’t turn you away in favor of someone else’s blown tire or collision or broken module. They will help you, at the cost of someone else.

(“You” used generally here, not specifically referring to you)

 

[borski]

Makes sense but good lawd with this process and deployment strategy, how are they going to scale to 100's of thousands of cars in the future... hopefully. Yikes!

The aim, I’d guess, would be that these slow rollouts are learning experiences - from them, Lucid gets to make the *whole process* safer and more robust, so eventually they won’t be needed. Already, for smaller updates, they seem to push relatively simultaneously.

And as a reminder: Tesla updates were initially similar, and plenty of manufacturers still require you to throw it on a USB key *or* bring it in to a service center so *they* can stick in a USB key for you, lol

 

[Drendino]

1 week since 2.1.3. 2.1.2, which leaked two weeks ago, was never “rolled out.” Nobody should have heard about it.

It’s not that it’s too big - and I don’t believe there is a specific ordering; I’m pretty certain it’s random. The reason it may be taking a while is so as not to ship a big update to the entire fleet at once. If there are showstopper emergent issues found, they can be addressed and the update rollout paused while that happens.

Hell, maybe the reason is because so many people (myself included) need seat rehoming done and they don’t want to overwhelm the service centers.

What I’m saying is: it isn’t an extended wait. It’s just a wait.


Sure, if he’s there anyway, ask away. It’s not a taboo, lol. It’s just that if you have no other reason to open a case, you are now wasting everyone else’s time due to impatience.


I do cut them slack; I know impatience. I have ADHD ffs. Everything is urgent. I have an addiction to urgency. Trust me, I get it.

But I also understand when it’s important to exercise patience and not give in to that impulsive urgency, particularly when it negatively affects someone else by contributing to a potentially overwhelming scenario for them.

An analogy: COVID was real, and dangerous. And because hospitals were overwhelmed, doctors, nurses, and the rest were exhausted and miserable. Furthermore, people with other real emergent issues couldn’t get seen quickly, or sometimes at all.

Now imagine if instead of COVID, there was a new elective procedure that made you 10x more beautiful or whatever; except unlike doctors who can turn you away and schedule you later, *especially* in an ER, CS agents literally can’t. It is literally their job to try and solve your problem, no matter how big or small, and make you feel like royalty while doing it. They can’t turn you away in favor of someone else’s blown tire or collision or broken module. They will help you, at the cost of someone else.

(“You” used generally here, not specifically referring to you)

Coming from a person who two weeks ago had to wait 4 1/2 hours for a tow truck in the heat on the side of the road with my dog, can agree that extra calls to service probably didn’t help. I couldn’t get anyone who I spoke with at Lucid to understand that I was not in a safe situation and nobody followed up. I could almost sense their eyes glazing over as they were quick to get off the phone, probably to get to the next call. I do think that this was a far deeper problem than people calling in, but I guess at this stage in the company’s development it doesn’t help to flood the lines with impatient OTA seekers. I guess what I’m saying is that I see both sides.

 

[borski]

Coming from a person who two weeks ago had to wait 4 1/2 hours for a tow truck in the heat on the side of the road with my dog, can agree that extra calls to service probably didn’t help. I couldn’t get anyone who I spoke with at Lucid to understand that I was not in a safe situation and nobody followed up. I could almost sense their eyes glazing over as they were quick to get off the phone, probably to get to the next call. I do think that this was a far deeper problem than people calling in, but I guess at this stage in the company’s development it doesn’t help to flood the lines with impatient OTA seekers. I guess what I’m saying is that I see both sides.

Yup. This is exactly what I’m talking about. I agree that wasn’t the only issue, certainly.

I also agree it sucks! The end goal is hiring more CS agents, better playbooks, and so on. There’s lots of room for efficiency improvements too. But we’re not there yet, and those take time.

 

[Fischman]

Engage Submarine Mode!

So no one else has had nav issues when they upgraded to 2.1.3 or seats not returning to drive position upon entry?
I know Bobby and Borski see a lot on the forums. Any suggestions. I’m supposed to be heading in a trip and I’d like to
Use onboard nav.

 

[Canyonero!]

Is easy entry driver's side only?

Wife would appreciate it on the passenger seat. She hits her head sometimes and likes the seat at the lowest height.

Gotta ask @Bobby to put that on the Wishlist

Barbara Bach?

Ringo isn't going to give her up!

 

[Tesla2.0]

Is easy entry driver's side only?

Wife would appreciate it on the passenger seat. She hits her head sometimes and likes the seat at the lowest height.

Unfortunately, it’s that way for most luxury brand cars for drivers only.

 

[Tesla2.0]

So no one else has had nav issues when they upgraded to 2.1.3 or seats not returning to drive position upon entry?

You have to step on brake (implicitly start car) after you sit down to return to normal position.

 

[borski]

So no one else has had nav issues when they upgraded to 2.1.3 or seats not returning to drive position upon entry?
I know Bobby and Borski see a lot on the forums. Any suggestions. I’m supposed to be heading in a trip and I’d like to
Use onboard nav.

Call service and ask them to reset your GPS module. It’s happened (rarely) with other updates before; it’s not specific to this one.

It’s a quick fix, if it’s that.