Took delivery of my Grand Touring on Wednesday (9/28/22) in Utah. DA met me at a nearby Walmart where car was apparently unloaded from carrier.
(1) Car was filthy. Every other car I have ever purchased (new or used) was spotless at the moment of delivery. According to the DA, the enclosed car carrier used to transport it was ”dusty.” The advisor said something about Lucid being willing to reimburse me for a detail as I did not receive a clean car.
(2) Trim issue #1 — In the walk around, we quickly noticed the upper part of the trunk lining was hanging about an inch below the upper lip of the trunk. In addition, did not seem to be seated properly — where the middle section joined the section of liner from the passenger side, there was a strip of sticky liner — it appears as if that middle section of liner was inserted about 3 inches to the left of where the glue for it was — leaving the glue residue open to the touch. Clearly screwed up. DA said he had never seen before and promised they would fix.
(3) Trim issue #2 — I noticed on the drive home that the felt pieces that cover the interior A pillars were loose. With Duct tape I was able to secure them so that they do not fall off when going over bumps.
(4) trim issue #3 — Upon getting out of the car at home I noticed the exterior trim at the base of the driver-side backseat window was not attached to the on one side. If the window is opened and then closed, the movement of the window pulls this trim up away from the car door. I was able to secure with additional Duct tape.
(5) Soundsystem — I thought it sounded a little quiet (and tinny) when the DA showed me how to use. After spending a few hours with it, I realize there are only two speakers in the car making any noise at all. In addition, if I move any of base, mid, treble from one extreme to another, there is no audible difference. I think this might be due to the fact that the speakers providing base and treble are not connected. At this point, the system only slightly louder than (but tonally not as good as!?!) the built-in speaker on my iphone. So, in the brief time I was able to drive the car, I had to use my iPhone speaker function rather than the car‘s speakers.
Some good news — Lucid is going to send someone out to take a look at these issues on October 13th (15 days after purchase). The car will be charging in my garage until then and at the <1 mile per hour of range that the 120V offers, it ought to be fully charged by then.
In the grand scheme of things these are quite small issues, I know, but at these prices I was expecting more. Let me put it this way: (1) Never before have a bought a car this expensive, and (2) Never before have I had to use duct tape to hold parts of a car in the proper place. Frankly, these issues have shaken my faith in the build quality to the point that I am now doubting whether to compound my error by installing a dedicated charger in the garage. At this point, I’m strongly considering cutting my losses and selling. Of course, I cannot do that until I get it sorted. Hopefully, it will be fully sorted after one service visit.
What a painful (and expensive) lesson.
(1) Car was filthy. Every other car I have ever purchased (new or used) was spotless at the moment of delivery. According to the DA, the enclosed car carrier used to transport it was ”dusty.” The advisor said something about Lucid being willing to reimburse me for a detail as I did not receive a clean car.
(2) Trim issue #1 — In the walk around, we quickly noticed the upper part of the trunk lining was hanging about an inch below the upper lip of the trunk. In addition, did not seem to be seated properly — where the middle section joined the section of liner from the passenger side, there was a strip of sticky liner — it appears as if that middle section of liner was inserted about 3 inches to the left of where the glue for it was — leaving the glue residue open to the touch. Clearly screwed up. DA said he had never seen before and promised they would fix.
(3) Trim issue #2 — I noticed on the drive home that the felt pieces that cover the interior A pillars were loose. With Duct tape I was able to secure them so that they do not fall off when going over bumps.
(4) trim issue #3 — Upon getting out of the car at home I noticed the exterior trim at the base of the driver-side backseat window was not attached to the on one side. If the window is opened and then closed, the movement of the window pulls this trim up away from the car door. I was able to secure with additional Duct tape.
(5) Soundsystem — I thought it sounded a little quiet (and tinny) when the DA showed me how to use. After spending a few hours with it, I realize there are only two speakers in the car making any noise at all. In addition, if I move any of base, mid, treble from one extreme to another, there is no audible difference. I think this might be due to the fact that the speakers providing base and treble are not connected. At this point, the system only slightly louder than (but tonally not as good as!?!) the built-in speaker on my iphone. So, in the brief time I was able to drive the car, I had to use my iPhone speaker function rather than the car‘s speakers.
Some good news — Lucid is going to send someone out to take a look at these issues on October 13th (15 days after purchase). The car will be charging in my garage until then and at the <1 mile per hour of range that the 120V offers, it ought to be fully charged by then.
In the grand scheme of things these are quite small issues, I know, but at these prices I was expecting more. Let me put it this way: (1) Never before have a bought a car this expensive, and (2) Never before have I had to use duct tape to hold parts of a car in the proper place. Frankly, these issues have shaken my faith in the build quality to the point that I am now doubting whether to compound my error by installing a dedicated charger in the garage. At this point, I’m strongly considering cutting my losses and selling. Of course, I cannot do that until I get it sorted. Hopefully, it will be fully sorted after one service visit.
What a painful (and expensive) lesson.
