Starting to regret getting this car...

[sri]

Escalate.

He is a nice guy but still need to come out of old service methods

 

[fisheral]

They changed mine last week and it still rattles. My tech says he cannot do any thing. Not sure what my options are now. Rattle is horrible.

I've been through so many replacements and it hasn't helped.

 

[borski]

I've been through so many replacements and it hasn't helped.

Not sure when your last one was, but they have iterated the design a number of times. My last one fixed it, but I’ve only had one.

 

[FEH72]

That’s a weird experience, I’ve never had them say “I cannot do anything”. I’d be interested to hear the why on the service invoice if you have it.

“Customer concern” and remedy side of the invoice would be helpful. Because anytime I’ve had something they try and fix it and the only time they haven’t fixed it was if they couldn’t replicate the bug, which is understandable.

 

[Bdr100]

Kind of reminds me of my son’s old Navigator in high school that had two 15” Kikker subs and 2 10” JL Audio subs plus 2000+ watts. He would vibrate the rear view mirror off the windshield. We could hear him turning into the neighborhood 1/2 mile away.

 

[californiaboy935]

Did you turn the bass and mid down? And still experience the rattle?

 

[borski]

See, this is why I am not so quick to judge. Service is right - you should not have the EQ for bass and treble set to +6 on all tracks. You are spiking two specific frequencies at a much higher gain than the rest of the track, which is without a doubt going to cause the audio system to do odd things. The EQ is not linear.

On some tracks, it’s likely fine. On others, it will sound insane.

So turn down treble and bass EQ a bit.

 

[FEH72]

I appreciate your comment. I listen to my music loud. The bass lucid air sound system as I believe on speakers and one amp and one of the speakers is the sub. When you go to the premium surreal sound system it adds 10 more speakers and an exact duplicate of the amp that’s in the Bass system. I’m sure there’s also some fine trickery in the software to make it do Dolby Atmos. Lucid went to a lot of trouble in this car to give it good audio and it has good audio now but just help me get the vibration out of my rear window. It’s annoying so much that I had to go and have a sub installed to make it sound better and ended up disconnecting the factory sub. Such a shame.

 

[FEH72]

We’re you able to read it?

 

[SaaSManKS]

I bought a Lucid in Dec 2022 and have been to Lucid SC a few times over the last 3 years.
I have never seen anyone at the local SC exhibiting anything less than first-rate professionalism.
Once in a while, they couldn't readily diagnose or remedy the issues, but they never stopped trying.
Two quick examples:
1- The Service Manager has spent 1 hour driving with me to troubleshoot.
2- They've sent a technician to my house with another Lucid to compare the cellular connectivity on their car and mine.
In short, Lucid's customer service in our town is way better than what I've received from many legacy dealerships, including one that just last month wanted to do a $2K repair job that 2, not 1, independent shops both said I didn't need to.

I hear you and can agree with your experience. However not all managers are as engaged and curious to solve as others. I had a great SC experience with Houston; wanted to drive my car off a cliff with KOP, and Coldwater was better, but the frequency I had to interact with them was taxing. My fear is these things seem to be happening more frequently as they scale not less. I was just reading in another thread I think where a person said they bought the car against their judgement because there wasn't a SC within an hour of their house...I've raised this many times on here noting what a drastically different experience it is for customers who are local to a SC and those who aren't.

I've been optimistic about Lucid as a business (indignant as a customer) but if these things are trending higher and not lower in their 3 year of production, they are def going in the wrong direction.

 

[borski]

if these things are trending higher and not lower in their 3 year of production, they are def going in the wrong direction.

I haven't seen service for anything other than elective things or annual maintenance in over 18 months.

Reminder that this forum is always going to have more problem stories than success stories, by reason of:
1) human nature,
2) it's the internet.

YMMV, as with anything else, but I would surmise that statistically there are fewer service visits happening, not more. The catch being, of course, they need more service centers (and service advisors) as more and more people buy the cars.

 

[SaaSManKS]

I haven't seen service for anything other than elective things or annual maintenance in over 18 months.

Reminder that this forum is always going to have more problem stories than success stories, by reason of:
1) human nature,
2) it's the internet.

YMMV, as with anything else, but I would surmise that statistically there are fewer service visits happening, not more. The catch being, of course, they need more service centers (and service advisors) as more and more people buy the cars.

My opinion is that your car is the exception not the rule in this case, I also think there are plenty of variances around owners who aren't reporting issues on here either. This is a "premium" car (at least buy the price tag) so the doctors I know who are owners have no idea about the forum.

I do agree that negativity tends to trend, but that doesn't mean it's not relevant.

As for the comment about SC's and the fewer visits happening, I wasn't aware those statistics are being reported on, where did you see that?

 

[borski]

My opinion is that your car is the exception not the rule in this case, I also think there are plenty of variances around owners who aren't reporting issues on here either.

I know you think that. And maybe that’s true. Or maybe it isn’t. Neither you nor I have any idea, so the only statistic I have to lean on is that negative reports online are always both: a) more frequent, and b) more amplified.

Very few people show up to a forum to say “things are great,” because they’re… just driving the car. This is true of any car forum.

This is a "premium" car (at least buy the price tag) so the doctors I know who are owners have no idea about the forum.

Agreed.

I do agree that negativity tends to trend, but that doesn't mean it's not relevant.

Didn’t say it was irrelevant. I said it wasn’t useful to form trends out of, as we have absolutely no idea how statistically significant the extremely small and self-selecting sample of this forum’s users is.

All we know for sure is both of these things: the sample is very, very, very small, and that the people who choose to join forums are usually doing so once they’ve had a negative experience, and are looking for help or commiseration.

That’s not a bad thing, and I don’t mean it to sound bad. And it doesn’t make the issues irrelevant; it is certainly just as relevant to anyone experiencing the problem.

Extrapolating from that is a mistake, however.

As for the comment about SC's and the fewer visits happening, I wasn't aware those statistics are being reported on, where did you see that?

I said I’d surmise that. The definition of surmise is “suppose that something is true without having evidence to confirm it.”

 

[SaaSManKS]

I said I’d surmise that. The definition of surmise is “suppose that something is true without having evidence to confirm it.”

Sorry breezed right over that, fair!

 

[Batteryman]

Since its sold by a brand new company as a car I think people expect it to function as one.

These are very very minor issues, maybe your expectations are unrealistic? If you feel that way about cars having perfect reliability, I would buy a Toyota.

 

[SaaSManKS]

These are very very minor issues, maybe your expectations are unrealistic?

I’m continually blown away at the level of complacency that is projected on owning a ~$100k car. “Give them a break, it’s not that bad, what did you expect” comments. This isn’t an app crashing on your iPhone and needing to do a reset; imagine ~once a day or 5-7 times a week every email or phone call you go to your phone for you can’t do bc you need to send your phone in to Apple; now imagine that Apple Store is 4 hours away. Are you telling me that would be ok? What if this was 2008 or whatever when the iPhone came out and that happened? They would have gotten roasted and failed in the markets. Great companies thrive on these data points to continually bring up the bottom to ensure they are derisking the potential for curn.

It might not be a big deal to some but don’t negate how others feel. Maybe you aren’t in your car as much, or are dependent on your car in a lower way than others? Idk but it’s an invalidation of legit complaints verified owners have.

 

[Batteryman]

Come on, we can like a car brand without being so loyal that we gaslight an owner for calling out real issues or pretending that having your car or doors randomly not work are just "easily fixed minor issues." That kind of attitude and willful blindness is just fine for people with multiple cars to choose from in the morning, but it's silly to pretend Lucid is selling itself as a hobby car. They're selling themselves as the car that can do everything so that you don't *need* a hobby car.

Well, if these minor issues make him regret buying the car, maybe he didn't realize a brand new car company with their first product WILL have issues. It's the same with Tesla's and Rivians.

Cost is irrelevant. Guess how many RangeRovers have reliability problems and they have been building cars for more than 5 decade.

You need to be realistic in your expectations. Minor issues are expected.

I'm not a loyalist owner, I agree, keyfob got messed up, but I bought the car expecting some issues.

 

[Batteryman]

I’m continually blown away at the level of complacency that is projected on owning a ~$100k car. “Give them a break, it’s not that bad, what did you expect” comments. This isn’t an app crashing on your iPhone and needing to do a reset; imagine ~once a day or 5-7 times a week every email or phone call you go to your phone for you can’t do bc you need to send your phone in to Apple; now imagine that Apple Store is 4 hours away. Are you telling me that would be ok? What if this was 2008 or whatever when the iPhone came out and that happened? They would have gotten roasted and failed in the markets. Great companies thrive on these data points to continually bring up the bottom to ensure they are derisking the potential for curn.

It might not be a big deal to some but don’t negate how others feel. Maybe you aren’t in your car as much, or are dependent on your car in a lower way than others? Idk but it’s an invalidation of legit complaints verified owners have.

Disagree...these are minor issues. If you want perfect reliability, only one company does it best- TOYOTA

Cost of car is irrelvant.....

 

[SaaSManKS]

Well, if these minor issues make him regret buying the car, maybe he didn't realize a brand new car company with their first product WILL have issues. It's the same with Tesla's and Rivians.

Cost is irrelevant. Guess how many RangeRovers have reliability problems and they have been building cars for more than 5 decade.

You need to be realistic in your expectations. Minor issues are expected.

I'm not a loyalist owner, I agree, keyfob got messed up, but I bought the car expecting some issues.

Range Rover still has better service bc they are locally deployed and serviced.

I was under the impression EV’s had less issues and maintenance bc they had significantly less parts.

 

[SaaSManKS]

Disagree...these are minor issues. If you want perfect reliability, only one company does it best- TOYOTA

Cost of car is irrelvant.....

Again ur projecting your opinion as fact; I (and many others here) disagree with your premise.