Thatās a weird experience, Iāve never had them say āI cannot do anythingā. Iād be interested to hear the why on the service invoice if you have it.
āCustomer concernā and remedy side of the invoice would be helpful. Because anytime Iāve had something they try and fix it and the only time they havenāt fixed it was if they couldnāt replicate the bug, which is understandable.