Software and Tech is totally unreliable

[Beast]

Hi, I’m about two months in to the touring after 6 years of Tesla. I love the way the car drives, handling, blah. BUT wtf is up with the tech? I’m trying to love this car but the software needs a lot of work. I’ve looked through these forums with similar issues and apologize in advance that this is a repeat, but I’m hoping there’s some lucid goddess who will help. My issues are:

- mobile phone key. Mostly doesn’t work and constantly in waking up mode. It’s a fucking teenager. I’ve rebooted, re this and that. So annoying.

- mobile app in general simply doesn’t wake up. I live in a pretty dense city, wifi is not an issue.

- car kinks - I’ve had instance where the car won’t start. I have my key and phone, it won’t recognize. Sometimes the car will when wt eating stays my door is open? Its
lt, open and close and still not working. If I go to park then try to go back, n nothing. Is trading the power to go or shift to drive. I literally have to sit and wait. And trying all sorts of different movements to get the car to recognize it needs to move.

- had the car sleepy desire just go on for 2 minutes. Turned that setting off, I think.

- car play just sucks ass. The sound already is shit and then interrupted by my phone sounds.

I have been in too many situations in less than 2 months where the car is not responding. If this shit continues, I can’t do lucid. These seem like easy software updates so I’m hoping there is a fix. If anyone can enlighten me on these issues, please…

A well know description as mention in a previous reply, "Early Adopter". I have been one most of my life. I made my recent purchase knowing there going to be issues because of the limited history of Lucid in the EV business. Its a fact in all technology sectors. I recommend you prioritize your issues set an appointment with the customer care center nearest to you. I find this owners group is also very astute at making recommendations based on their experiences.

 

[illopp00]

These threads are so predictable. It's inevitable there will be snarky crap and an eventual pile-on. I have had an appreciation/hate relationship with this forum due to a lot of threads like this - and others.

Yes but they are fairly common gripes with some fairly straightforward workarounds. I actually think this is the one area where if the app had a little GPT chatbot that could explain out some for owners it would make it easier. I just have gotten used to the occasional times where my cell coverage goes bad and the car won't respond to phone I walk up to it into bluetooth range or just use the key card.

 

[emoylv]

A well know description as mention in a previous reply, "Early Adopter". I have been one most of my life. I made my recent purchase knowing there going to be issues because of the limited history of Lucid in the EV business. Its a fact in all technology sectors. I recommend you prioritize your issues set an appointment with the customer care center nearest to you. I find this owners group is also very astute at making recommendations based on their experiences.

If you haven't had an experience with Customer Service, I can tell you that here in Las Vegas, Daniel and the gang are top-notch. If I could imagine a concierge-level service with a car company, this would be it. Not enough good things to say about them. Luckily, my contacts with them have been infrequent. Only time they had to take my vehicle was a side camera malfunction. They had to pull the pillar cover to expose the camera. 2.5 years of ownership.

 

[emoylv]

We don't have a center here (yet) so Daniel has a mobile service that comes right to my house. Eazy Peazy.

 

[Celeras]

We literally just went through a period of approximately six weeks where vehicles could not be put into gear because of a software update. I'm more shocked that the fanboys would continue to click on these threads to break out their defense squad scripts than I am these threads being created.

These are not "early adopter" issues and no neutral observer would deem them acceptable. Rants are to be expected if you ask me.

 

[SaaSManKS]

We literally just went through a period of approximately six weeks where vehicles could not be put into gear because of a software update. I'm more shocked that the fanboys would continue to click on these threads to break out their defense squad scripts than I am these threads being created.

These are not "early adopter" issues and no neutral observer would deem them acceptable. Rants are to be expected if you ask me.

100% agree, borderline absurd and TBH, they seem to be getting worse combined with the slower/smaller OTA releases it is extremely alarming IMO

 

[emoylv]

We literally just went through a period of approximately six weeks where vehicles could not be put into gear because of a software update. I'm more shocked that the fanboys would continue to click on these threads to break out their defense squad scripts than I am these threads being created.

These are not "early adopter" issues and no neutral observer would deem them acceptable. Rants are to be expected if you ask me.

My BIL and I both received our Tourings in December, 2022. I ordered mine in December, 2020 (nope, not a typo); and he ordered his in June, 2022. If you recall, the Feds were going to eliminate the $7,500 tax credit at the end of 2022. His order was in limbo, and he panicked and told Lucid to give him whatever Touring they had so he could save $7.5K. He had nothing but issues for the first 4 months or ownership while I conversely had 1 (a camera issue that Lucid had to bring a tow vehicle to take my car away). Finally, Daniel did a total erase and reinstall on his Touring and it fixed everything. You might want to contact CS and explain in detail what your issues are. They may have to do the same on your vehicle.

Based on many of the comments here, do not conflate what my message is. I'm a data point of one. My experience regarding issues falls to the extreme right of being pleased. My BIL would give you the opposite viewpoint. If he had to do it over, he would probably pass on the Touring. Too lazy to learn the intricacies of owning an EV. My other message regards response from Customer Service. Both my BIL and I give CS high marks, him probably more than me because he's used them more often. Always a positive experience for both of us.

Hoping you have the same experience with CS that I've had since ownership.

 

[kopik]

Lucid is a start up company that has been making cars for less than 4 years. While they clearly succeeded in creating a great driving machine (where their main focus has been, at least accordingly to what I've read), their software is lagging behind both in terms of functionality/customizability and (especially) reliability. There has been not a single day without a SW glitch in my car, but most of them are minor and temporary, not significantly interfering with the usability. And the good thing is that they seem to be addressing the issues and improving in both aspects, I've noticed it over my 6 months of ownership thus far. I guess it's the price for being an early adopter or a kind of beta tester. I personally am looking forward to using next iteration of Air after my 3 year lease is up (unless major disaster happens ofc)...

 

[David2025]

If you haven't had an experience with Customer Service, I can tell you that here in Las Vegas, Daniel and the gang are top-notch. If I could imagine a concierge-level service with a car company, this would be it. Not enough good things to say about them. Luckily, my contacts with them have been infrequent. Only time they had to take my vehicle was a side camera malfunction. They had to pull the pillar cover to expose the camera. 2.5 years of ownership.

I have called the listed SC number half a dozen times. Never a call back. What number can they be reached at? Thank you.

 

[borski]

We literally just went through a period of approximately six weeks where vehicles could not be put into gear because of a software update.

For 30-90 seconds, for some vehicles.

Nobody is defending that. It sucked. But it’s a far cry from “could not be put into gear at all,” which is what your post implies.

There is no defense script. There is only logical analysis of what occurred, and a desire for honest conversation, rather than hyperbole.

But okay.