Yea, those of us who have worked on a few older cars can appreciate a "failed metal clamp" or the value of duct tape. My first car (1971 Mustang) used to break down about once every 3-6 months. The starter, in particular, needed to be replaced at least three times. My mother's solution every time I had the car break down was to bring a hammer, no other tools, just a hammer. Funny thing was that one day while talking with another friend who had a car of this era, he told me to "hit the starter with a hammer if you think it might be the starter". Well, looks like my mother was smarter than I gave her credit for because it can actually work to get the starter unstuck and into a better position.
In this case, the clamp/ziptie was used not to keep a hose end from leaking, but rather to keep the hose secure and in place. So, they ordered a new part, it should get there today or Friday and they will make repairs, align the charging door (only item noted from delivery), secure a couple trim pieces that seemed a bit loose (not really a big deal) and remove a small paint imperfection (either a tiny dot of glue or something in the paint)