New IOS Mobile App 2.0

[bkn_lucid]

Thank you! Will report back after update.

I reproduced this on an iPhone 15 Pro running 18.2 fwiw

 

[borski]

To whom and how do I report? I definitely will.

Also, is anyone seeing the the Home Screen with “real-time 3D model” of their vehicle? I do not…

Email customer care - you can find info in the app and hit email.

I was also able to reproduce this just now at the airport; it crashed repeatedly until I rebooted. I will also report it, and I’m certain @mcr16 is tracking this thread too.

The model will show up if you’re not plugged into a charger. Yes, I agree it would be ideal to swipe between them.

I am also confused about the “tiles”. They do not seem to be re-arrangeable. Are they? Or are they just less space efficient UI?

Not yet, but they will be.

Also, the notes say we can customize. The only customization i can find is changing the nickname and adding a license number. Am i missIng something?

At present, you can rearrange the lock/other icons.

 

[AustinAir]

Can I just say? The app is fucking beautiful.
Never have I wanted to email Lucid with only good feedback.

Apparently we have a ton of app developers on this forum. My background is in the app world and wow, nice nice nice.

Happy new year!

 

[mcr16]

I was also able to reproduce this just now at the airport; it crashed repeatedly until I rebooted. I will also report it, and I’m certain @mcr16 is tracking this thread too.

Is this reproducible? If so, what were the circumstances under which you experienced it?

 

[borski]

Is this reproducible? If so, what were the circumstances under which you experienced it?

At some point, after running the app in the background all day, it just started crashing. I did allow for a crash log to be sent, so the engineers should be able to pull it from Apple.

Once it begins crashing, it does not stop, and the only resolution appeared to be to restart the phone, at which point it worked fine. If it happens again I’m happy to do some more investigation (but not at the airport, heh).

 

[brisk]

While this new design is a welcome change, am I the weird one who rarely interacts with the app?
I don't even have it open for the mobile key to work.
Seems to work "well enough" without running in the background.

 

[Blue Lectroid]

Can I just say? The app is fucking beautiful.
Never have I wanted to email Lucid with only good feedback.

Apparently we have a ton of app developers on this forum. My background is in the app world and wow, nice nice nice.

Happy new year!

Agreed! IMHO it’s a major step forward and I can already foresee the flexibility to operationalize a LOT more features in this platform than the prior version. My only gripe is the crashing issue I’ve reported here and also shared directly with @mcr16 and I am sure that’s likely an easy patch / fix.

So, yeah, let’s show a little love for this version 2.0 of the mobile app!

 

[PS~L]

At some point, after running the app in the background all day, it just started crashing. I did allow for a crash log to be sent, so the engineers should be able to pull it from Apple.

Once it begins crashing, it does not stop, and the only resolution appeared to be to restart the phone, at which point it worked fine. If it happens again I’m happy to do some more investigation (but not at the airport, heh).

...hmm... Not having any issues since installing this morning and loving and appreciative of this new app update!!

 

[JGard18]

Enjoying the app update. I did some fast DC charges today for my first road trip in this car, and when the car is fast charging, the app is completely unresponsive. It opens, but doesn’t report the car’s status at all (and not a single thing on the app works, I can’t even scroll up and down it). It would be nice to be able to see the charge level while it’s fast charging

 

[bkn_lucid]

Is this reproducible? If so, what were the circumstances under which you experienced it?

Shared a crash report with you from my device. Otherwise ... update is super welcome - nothing empirical but impressions are snappier UI, more responsive commands. Looking forward to the accompanying car update to support some of the surface heating features given we're in the depths of winter in the northeast

 

[Adnillien]

Is this reproducible? If so, what were the circumstances under which you experienced it?

I have seen this three times and as others have said, it requires rebooting the phone to get it to work again.

 

[brianalbery]

Not sure why there’s an option for me to upgrade to DD Pro and SS Pro when my car is already equipped with those? Also, I miss being able to rotate and play around with my Air’s 3D model when I’m bored at work, to admired how beautiful it is when I’m not next to it. That’s gone! Anyway I hope these changes are worth it in the long run when they release more features for the car.

I was thinking the same! I liked being able to move the car around. That was a one up on the Tesla mobile app.

 

[fadooly]

Suddenly the app won’t wake up the car at all

It worked for me 3 or 4 times then stopped

Anyone having same issue ?

 

[TakeDuo]

Suddenly the app won’t wake up the car at all

It worked for me 3 or 4 times then stopped

Anyone having same issue ?

Mine is working fine

 

[Blue Lectroid]

Mine worked fine for 18 hours. Came back from a drive just now and the App crashed as soon as I tried to look at how the car was charging. Restarted my iPhone and the App was fine after restart. The App has now crashed 6 times in two days and each time the only fix was a phone restart.

 

[Bobby]

Mine worked fine for 18 hours. Came back from a drive just now and the App crashed as soon as I tried to look at how the car was charging. Restarted my iPhone and the App was fine after restart. The App has now crashed 6 times in two days and each time the only fix was a phone restart.

Weird, I haven’t seen that at all. Are you on 18.2? Have you tried to completely delete the app (not just remove it from the home screen) and download a fresh copy from the app store?

 

[borski]

Weird, I haven’t seen that at all. Are you on 18.2? Have you tried to completely delete the app (not just remove it from the home screen) and download a fresh copy from the app store?

It is a bug. Happened to me too, though not 6 times - just once.

 

[Blue Lectroid]

Weird, I haven’t seen that at all. Are you on 18.2? Have you tried to completely delete the app (not just remove it from the home screen) and download a fresh copy from the app store?

Yup. Did that twice...

 

[Blue Lectroid]

It is a bug. Happened to me too, though not 6 times - just once.

Hope I am not giving myself the kiss of death, but my car has been absolutely flawless. This crashing issue with the 2.0 mobile app is the only hiccup I've had with anything, so I guess it's only fitting that I'd have a bunch of crashes. Yes @Bobby, I am running iOS 18.2...

 

[borski]

Hope I am not giving myself the kiss of death, but my car has been absolutely flawless. This crashing issue with the 2.0 mobile app is the only hiccup I've had with anything, so I guess it's only fitting that I'd have a bunch of crashes. Yes @Bobby, I am running iOS 18.2...

Heh, I hear ya. I suspect it’s just a one-off bug you’re running into more frequently than others. Please do send the crash reports to them; I’ll do the same.