Mobile key unlocking delay

[borski]

Anecdotally my mobile key has worked substantially better with 2.6.11 but maybe that isn't because of any intrinsic improvement in the firmwares of either car or phone...maybe there is just less interference lately in the 2.4 GHz spectrum where I park?

I have no idea. I wish I knew how to fix the issue for folks who have it.

 

[Science]

You’re not wrong.

I think part of the crux of the issue is that some people seem to focus *solely* on this single feature that doesn’t work as well as it should; that’s true, and it should work better.

But there are dozens of other things the car does exceptionally and had better than any Tesla; and people seem to forget that whenever they post here about the fob not working for them, or how “they are left stranded for 40 seconds” when all they had to do was push the button on the fob or push the door handle.

If those features aren’t working for you and you actually can’t get in the car, fine, you’re right.

If you are sending “thoughts and prayers” for a half minute instead of pushing the button or the door handle to open the car, you are only annoying yourself.

That’s just my opinion.

It’s not that anybody thinks it’s perfect. It’s that it isn’t the end of the world, and the car has many qualities, some of which are exceptional. This feature is not one of those qualities.

So push the button or door handle. Or don’t. But stop telling us you wish you didn’t have to? We know you have to. We also wish you didn’t have to. But you do. Telling us you do adds to the great chorus of “we know” but does not accomplish much else.

I hope that makes sense and didn’t come off aggressive. That’s not my goal at all.

I guess I am one of the people who feels "dressed down" because of bringing up this issue more than once. I don't know LuvLucy and I never messaged them so I note they also take some of the complaints as being characterized as whining.

You write that the car does a lot of things well; it does. It does a lot of things well. I hope you see that comments like that are beside the point. There are lots of unhappy customers here who are annoyed by unlocking.

Remember: I for one am simply asking for a statement from Lucid. I listed five or six points I wish they would address. Chief among those "asks" is an answer to the simple question, "Will it get better...we're working on it." Silence just adds to the frustration.

BTW...I note that some say having Wi-FI on or off is irrelevant. I note here that the Lucid service center told me to turn it off. An official statement from Lucid would be most welcome.

 

[borski]

I guess I am one of the people who feels "dressed down" because of bringing up this issue more than once. I don't know LuvLucy and I never messaged them so I note they also take some of the complaints as being characterized as whining.

You write that the car does a lot of things well; it does. It does a lot of things well. I hope you see that comments like that are beside the point. There are lots of unhappy customers here who are annoyed by unlocking.

Remember: I for one am simply asking for a statement from Lucid. I listed five or six points I wish they would address. Chief among those "asks" is an answer to the simple question, "Will it get better...we're working on it." Silence just adds to the frustration.

BTW...I note that some say having Wi-FI on or off is irrelevant. I note here that the Lucid service center told me to turn it off. An official statement from Lucid would be most welcome.

I agree with everything you wrote.

I cannot change whether you or anyone else feel “dressed down,” and that is certainly never my or any other mod’s intent. Again: nobody thinks the unlocking is perfect or good, especially if it doesn’t work for you.

It is the worst thing about the car, on a relatively short list of things that are bad about the car. It is also not the end of the world if you have to use a workaround. Both things can be true at the same time, but how true they are depends on your perspective (and mine).

While those comments for you may be beside the point, our audience is everyone on this forum.

I simply don’t think we need another 500 pages discussing the fact that: the mobile key is not perfect and doesn’t work for some people, and the same holds true for the fob.

That has been true since the car came out. It has improved over time, but not to where it needs to be yet.

There are some abstract contractual reasons that have been stated for this, around something legal preventing them from replacing the fob. Lots of other conjecture about the mobile key and your Bluetooth stack being asleep, etc. Both have improved over time, but neither is perfect or where it needs to be yet.

Some folks have no issues with it at all. Others have issues with it regularly.

Lucid is aware of the issue. Obviously.

I agree and would love a statement of some kind.

But: am I wrong? Is there benefit to rehashing more of the same? That’s my only point. Not that there isn’t an issue.

 

[Science]

You're right in asking the question about whether there's a benefit to bringing up this issue again. Speaking for myself, and not the others who post on this issue, the problem is exacerbated when it appears to be downplayed.

I know you don't speak for Lucid but you do seem to have more than a casual owner's interest. I'm afraid I have to use my silly example because my point, and the point of many others, does not appear to be getting through. That silly point is this: Imagine a wonderful car is delivered with a windshield that lets rain in from time to time. It seems you are saying, "Well, it doesn't always rain and many, many cars don't let the rain in. Letting rain in probably only happens once a month but the car is really great; it has a golden steering wheel. And Lucid is aware of the rain problem."

I'm sorry that I have to make such a fatuous example. But, "Just get over it, the car is really great" makes the frustration worse. On the other hand, it is helpful when you agree that there's a problem here. Arguing with those customers who are really, really annoyed is counterproductive, in my opinion. I bet we would all shut up if you said, "Lucid is aware of the problem and I've asked them for a statement."

But yet, I have to ask if you truly understand, because slow opening happens not only with the fob but also with the mobile phone key (I, for one, never use the fob and I have followed service center advice to put it in a faraday cage). Talking about contractual issues with replacing the fob is, frankly, besides the point. Listening to service center employees say, "turn off wi-fi" or put the fob in a faraday cage makes matters worse. An official statement would nip all of these admitted repetitive posts in the bud.

Please let me be very clear: It will go a long way to satisfying customers if Lucid answered or at least publicly acknowledged the questions many of us are asking: principle of these is: "Can we ever expect it to be better?"

 

[Batteryman]

You're right in asking the question about whether there's a benefit to bringing up this issue again. Speaking for myself, and not the others who post on this issue, the problem is exacerbated when it appears to be downplayed.

I know you don't speak for Lucid but you do seem to have more than a casual owner's interest. I'm afraid I have to use my silly example because my point, and the point of many others, does not appear to be getting through. That silly point is this: Imagine a wonderful car is delivered with a windshield that lets rain in from time to time. It seems you are saying, "Well, it doesn't always rain and many, many cars don't let the rain in. Letting rain in probably only happens once a month but the car is really great; it has a golden steering wheel. And Lucid is aware of the rain problem."

I'm sorry that I have to make such a fatuous example. But, "Just get over it, the car is really great" makes the frustration worse. On the other hand, it is helpful when you agree that there's a problem here. Arguing with those customers who are really, really annoyed is counterproductive, in my opinion. I bet we would all shut up if you said, "Lucid is aware of the problem and I've asked them for a statement."

But yet, I have to ask if you truly understand, because slow opening happens not only with the fob but also with the mobile phone key (I, for one, never use the fob and I have followed service center advice to put it in a faraday cage). Talking about contractual issues with replacing the fob is, frankly, besides the point. Listening to service center employees say, "turn off wi-fi" or put the fob in a faraday cage makes matters worse. An official statement would nip all of these admitted repetitive posts in the bud.

Please let me be very clear: It will go a long way to satisfying customers if Lucid answered or at least publicly acknowledged the questions many of us are asking: principle of these is: "Can we ever expect it to be better?"

Still sucks for me too....50% of the time the cars has a delay waking up....even my Hyundai just opens every single time, 100% of the time. Lucid messed this one up real bad! No excuses...it was a lousy job. I'm suprised they let this slip through...and I'm even more suprised they are not fixing this. This is the only gripe I have with the car. Everything else is fantastic....but this???? This is basic sttuff that has works flawlessly in cars produced a decade ago. How did Lucid drop this? No a good look at all.

I'm probably stuck with this but I hope the 2025 models and Gravity don't have this issue.

 

[DeaneG]

...I'm probably stuck with this but I hope the 2025 models and Gravity don't have this issue.

2025 Air models have exactly the same system as 2022-2024. Gravity's key system is completely different. No word yet on how well it works.

 

[borski]

You're right in asking the question about whether there's a benefit to bringing up this issue again. Speaking for myself, and not the others who post on this issue, the problem is exacerbated when it appears to be downplayed.

I know you don't speak for Lucid but you do seem to have more than a casual owner's interest. I'm afraid I have to use my silly example because my point, and the point of many others, does not appear to be getting through. That silly point is this: Imagine a wonderful car is delivered with a windshield that lets rain in from time to time. It seems you are saying, "Well, it doesn't always rain and many, many cars don't let the rain in. Letting rain in probably only happens once a month but the car is really great; it has a golden steering wheel. And Lucid is aware of the rain problem."

I'm sorry that I have to make such a fatuous example. But, "Just get over it, the car is really great" makes the frustration worse. On the other hand, it is helpful when you agree that there's a problem here. Arguing with those customers who are really, really annoyed is counterproductive, in my opinion. I bet we would all shut up if you said, "Lucid is aware of the problem and I've asked them for a statement."

But yet, I have to ask if you truly understand, because slow opening happens not only with the fob but also with the mobile phone key (I, for one, never use the fob and I have followed service center advice to put it in a faraday cage). Talking about contractual issues with replacing the fob is, frankly, besides the point. Listening to service center employees say, "turn off wi-fi" or put the fob in a faraday cage makes matters worse. An official statement would nip all of these admitted repetitive posts in the bud.

Please let me be very clear: It will go a long way to satisfying customers if Lucid answered or at least publicly acknowledged the questions many of us are asking: principle of these is: "Can we ever expect it to be better?"

I agree with everything you said, except the fob delay is not as bad of an issue as rain in the car, lol, but I understood your point before the post.

I don’t speak for Lucid. I can’t ask for a statement any more than you can, and I also wish they’d say something about it.

None of that really has anything to do with whether we need another 50 threads on this.

 

[Steve181]

I am dissapointed in Lucid for not owning up to the problems and coming up with fix. I sense that there are at least 2 problem areas, which may be related: Slow Wakeup and Poor Keyfob.
A larger problem is lack of Lucid's comments and solution plan.

 

[DeaneG]

I too wish unlocking was better, but other than that, I don't care enough about it to comment.

 

[Buffalo Bob]

None of that really has anything to do with whether we need another 50 threads on this.

Actually, Borski, the above is the statement that I most disagree with. Historically speaking, it seems to me that Lucid pays attention to this forum more than any other feedback loop short of a phone call to the office of the CEO. They have no better view into pervasive issues by objective owners.

Like you, I have never carried a fob, and have never had to use my key card (which I also carry) to enter the car. That said, the mobile key's propensity to lag when opening the door is the only day-to-day annoyance I have with the car, and it has been a problem since day one. Standing like a fool by the door, twisting my phone back and forth, and waiting for that little flash of light indicating that it's finally going to open. Sure, it's only a few seconds, but contrast that to how cool it is, and how impressive to onlookers, when the car lights up and unlocks as if it's greeting you as you approach.

The behavior of the app smacks of a purely software problem. Whether it's how the app itself runs in the background, the handshake with the car, a routine designed to avoid inadvertently unlocking the car, or whatever. If it works some of the time, it seems that it should be able to work all, or at least the lion's share of the time. From a hardware/software development perspective, an analogy that comes to mind is Lucid running a marathon, and then stopping just a few inches short of the finish line.

If only the app worked as flawlessly when one approaches the car as it does when one is walking away from the car, although I can attest to one issue with the app relative to walking away. It's when ignoring a stupid little thing like this causes people to walk away as owners or buyers.

 

[Cosmo Cruz]

I use the fob exclusively. It works fine. Yinz are all doing something wrong.

( sponsored by "Beat that Horse to Death!" society )

 

[borski]

Actually, Borski, the above is the statement that I most disagree with. Historically speaking, it seems to me that Lucid pays attention to this forum more than any other feedback loop short of a phone call to the office of the CEO. They have no better view into pervasive issues by objective owners.

Like you, I have never carried a fob, and have never had to use my key card (which I also carry) to enter the car. That said, the mobile key's propensity to lag when opening the door is the only day-to-day annoyance I have with the car, and it has been a problem since day one. Standing like a fool by the door, twisting my phone back and forth, and waiting for that little flash of light indicating that it's finally going to open. Sure, it's only a few seconds, but contrast that to how cool it is, and how impressive to onlookers, when the car lights up and unlocks as if it's greeting you as you approach.

The behavior of the app smacks of a purely software problem. Whether it's how the app itself runs in the background, the handshake with the car, a routine designed to avoid inadvertently unlocking the car, or whatever. If it works some of the time, it seems that it should be able to work all, or at least the lion's share of the time. From a hardware/software development perspective, an analogy that comes to mind is Lucid running a marathon, and then stopping just a few inches short of the finish line.

If only the app worked as flawlessly when one approaches the car as it does when one is walking away from the car, although I can attest to one issue with the app relative to walking away. It's when ignoring a stupid little thing like this causes people to walk away as owners or buyers.

I'm clearly not winning this fight, so feel free to keep posting about the fob and mobile key, I guess.

It's not that I want to ignore it; it's that a problem that is already known as a P1 issue isn't going to become any more of a P1 issue because we post about it another thousand times. The issue isn't that Lucid doesn't care or isn't aware, I assure you.

I don't disagree with anything else you said.

 

[BS8899]

Perhaps this is old news. This video review came out about 6mo ago. I just came upon it. For me it captures a lot of my experience with Lucid ownership.

Most us agree, when it comes to drive dynamics, efficiency and range, Lucid is a leader. That said, if you read some of the recent EV reviews on efficiency, the Korean offerings (Kia/Hyundai) are not far behind.

The video reviews both the good and the frustrating aspects of Lucid ownership. The author's experiences are very close to mine.

Draw your own conclusions.