Mobile key unlocking delay

[borski]

Anecdotally my mobile key has worked substantially better with 2.6.11 but maybe that isn't because of any intrinsic improvement in the firmwares of either car or phone...maybe there is just less interference lately in the 2.4 GHz spectrum where I park?

I have no idea. I wish I knew how to fix the issue for folks who have it.

 

[Science]

You’re not wrong.

I think part of the crux of the issue is that some people seem to focus *solely* on this single feature that doesn’t work as well as it should; that’s true, and it should work better.

But there are dozens of other things the car does exceptionally and had better than any Tesla; and people seem to forget that whenever they post here about the fob not working for them, or how “they are left stranded for 40 seconds” when all they had to do was push the button on the fob or push the door handle.

If those features aren’t working for you and you actually can’t get in the car, fine, you’re right.

If you are sending “thoughts and prayers” for a half minute instead of pushing the button or the door handle to open the car, you are only annoying yourself.

That’s just my opinion.

It’s not that anybody thinks it’s perfect. It’s that it isn’t the end of the world, and the car has many qualities, some of which are exceptional. This feature is not one of those qualities.

So push the button or door handle. Or don’t. But stop telling us you wish you didn’t have to? We know you have to. We also wish you didn’t have to. But you do. Telling us you do adds to the great chorus of “we know” but does not accomplish much else.

I hope that makes sense and didn’t come off aggressive. That’s not my goal at all.

I guess I am one of the people who feels "dressed down" because of bringing up this issue more than once. I don't know LuvLucy and I never messaged them so I note they also take some of the complaints as being characterized as whining.

You write that the car does a lot of things well; it does. It does a lot of things well. I hope you see that comments like that are beside the point. There are lots of unhappy customers here who are annoyed by unlocking.

Remember: I for one am simply asking for a statement from Lucid. I listed five or six points I wish they would address. Chief among those "asks" is an answer to the simple question, "Will it get better...we're working on it." Silence just adds to the frustration.

BTW...I note that some say having Wi-FI on or off is irrelevant. I note here that the Lucid service center told me to turn it off. An official statement from Lucid would be most welcome.

 

[borski]

I guess I am one of the people who feels "dressed down" because of bringing up this issue more than once. I don't know LuvLucy and I never messaged them so I note they also take some of the complaints as being characterized as whining.

You write that the car does a lot of things well; it does. It does a lot of things well. I hope you see that comments like that are beside the point. There are lots of unhappy customers here who are annoyed by unlocking.

Remember: I for one am simply asking for a statement from Lucid. I listed five or six points I wish they would address. Chief among those "asks" is an answer to the simple question, "Will it get better...we're working on it." Silence just adds to the frustration.

BTW...I note that some say having Wi-FI on or off is irrelevant. I note here that the Lucid service center told me to turn it off. An official statement from Lucid would be most welcome.

I agree with everything you wrote.

I cannot change whether you or anyone else feel “dressed down,” and that is certainly never my or any other mod’s intent. Again: nobody thinks the unlocking is perfect or good, especially if it doesn’t work for you.

It is the worst thing about the car, on a relatively short list of things that are bad about the car. It is also not the end of the world if you have to use a workaround. Both things can be true at the same time, but how true they are depends on your perspective (and mine).

While those comments for you may be beside the point, our audience is everyone on this forum.

I simply don’t think we need another 500 pages discussing the fact that: the mobile key is not perfect and doesn’t work for some people, and the same holds true for the fob.

That has been true since the car came out. It has improved over time, but not to where it needs to be yet.

There are some abstract contractual reasons that have been stated for this, around something legal preventing them from replacing the fob. Lots of other conjecture about the mobile key and your Bluetooth stack being asleep, etc. Both have improved over time, but neither is perfect or where it needs to be yet.

Some folks have no issues with it at all. Others have issues with it regularly.

Lucid is aware of the issue. Obviously.

I agree and would love a statement of some kind.

But: am I wrong? Is there benefit to rehashing more of the same? That’s my only point. Not that there isn’t an issue.

 

[Science]

You're right in asking the question about whether there's a benefit to bringing up this issue again. Speaking for myself, and not the others who post on this issue, the problem is exacerbated when it appears to be downplayed.

I know you don't speak for Lucid but you do seem to have more than a casual owner's interest. I'm afraid I have to use my silly example because my point, and the point of many others, does not appear to be getting through. That silly point is this: Imagine a wonderful car is delivered with a windshield that lets rain in from time to time. It seems you are saying, "Well, it doesn't always rain and many, many cars don't let the rain in. Letting rain in probably only happens once a month but the car is really great; it has a golden steering wheel. And Lucid is aware of the rain problem."

I'm sorry that I have to make such a fatuous example. But, "Just get over it, the car is really great" makes the frustration worse. On the other hand, it is helpful when you agree that there's a problem here. Arguing with those customers who are really, really annoyed is counterproductive, in my opinion. I bet we would all shut up if you said, "Lucid is aware of the problem and I've asked them for a statement."

But yet, I have to ask if you truly understand, because slow opening happens not only with the fob but also with the mobile phone key (I, for one, never use the fob and I have followed service center advice to put it in a faraday cage). Talking about contractual issues with replacing the fob is, frankly, besides the point. Listening to service center employees say, "turn off wi-fi" or put the fob in a faraday cage makes matters worse. An official statement would nip all of these admitted repetitive posts in the bud.

Please let me be very clear: It will go a long way to satisfying customers if Lucid answered or at least publicly acknowledged the questions many of us are asking: principle of these is: "Can we ever expect it to be better?"

 

[Batteryman]

You're right in asking the question about whether there's a benefit to bringing up this issue again. Speaking for myself, and not the others who post on this issue, the problem is exacerbated when it appears to be downplayed.

I know you don't speak for Lucid but you do seem to have more than a casual owner's interest. I'm afraid I have to use my silly example because my point, and the point of many others, does not appear to be getting through. That silly point is this: Imagine a wonderful car is delivered with a windshield that lets rain in from time to time. It seems you are saying, "Well, it doesn't always rain and many, many cars don't let the rain in. Letting rain in probably only happens once a month but the car is really great; it has a golden steering wheel. And Lucid is aware of the rain problem."

I'm sorry that I have to make such a fatuous example. But, "Just get over it, the car is really great" makes the frustration worse. On the other hand, it is helpful when you agree that there's a problem here. Arguing with those customers who are really, really annoyed is counterproductive, in my opinion. I bet we would all shut up if you said, "Lucid is aware of the problem and I've asked them for a statement."

But yet, I have to ask if you truly understand, because slow opening happens not only with the fob but also with the mobile phone key (I, for one, never use the fob and I have followed service center advice to put it in a faraday cage). Talking about contractual issues with replacing the fob is, frankly, besides the point. Listening to service center employees say, "turn off wi-fi" or put the fob in a faraday cage makes matters worse. An official statement would nip all of these admitted repetitive posts in the bud.

Please let me be very clear: It will go a long way to satisfying customers if Lucid answered or at least publicly acknowledged the questions many of us are asking: principle of these is: "Can we ever expect it to be better?"

Still sucks for me too....50% of the time the cars has a delay waking up....even my Hyundai just opens every single time, 100% of the time. Lucid messed this one up real bad! No excuses...it was a lousy job. I'm suprised they let this slip through...and I'm even more suprised they are not fixing this. This is the only gripe I have with the car. Everything else is fantastic....but this???? This is basic sttuff that has works flawlessly in cars produced a decade ago. How did Lucid drop this? No a good look at all.

I'm probably stuck with this but I hope the 2025 models and Gravity don't have this issue.

 

[DeaneG]

...I'm probably stuck with this but I hope the 2025 models and Gravity don't have this issue.

2025 Air models have exactly the same system as 2022-2024. Gravity's key system is completely different. No word yet on how well it works.