Lucid Air GTP drive system fault
- Thread starter SunnySide
- Start date
- Joined
- Nov 19, 2021
- Messages
- 6,786
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
Again, I'm glad you've had good luck.
But it definitely happens, and the pricier cars tend to actually end up in the shop *more* than the less expensive ones. Just ask anyone who has ever owned a McLaren.
Please report to NHTSA. This is the only official way to get lucid to do something about this
www.nhtsa.gov
Report a Safety Problem | NHTSA
File a complaint with NHTSA if you experienced a vehicle, tire, car seat or equipment safety problem that could be a safety defect.
Please report to NHTSA. This is the only official way to get lucid to do something about this
Report a Safety Problem | NHTSA
File a complaint with NHTSA if you experienced a vehicle, tire, car seat or equipment safety problem that could be a safety defect.
Grateful Ed
New Member
Uggh. Signed up to this forum last night and Now, after 8 days with my new Air Touring, I was driving to work this morning and got “DRIVE SYSTEM FAULT” message. The car wouldn’t accelerate past 35 mph but luckily I was not on a highway and was close to home. Am just about to call customer care so any advice would be greatly appreciated.
- Joined
- Mar 22, 2022
- Messages
- 3,306
- Cars
- Air GT Black/Tahoe/19"
Text customer service and say it’s urgent and you have turtle mode and can’t go above 35mph. This may be due to that contactor issue they just discovered and issued a recall for. I hope for a speedy resolution for you!
- Joined
- Feb 13, 2022
- Messages
- 828
- Cars
- Lucid Air GT
Contactor issue was limited to vehicles produced from October 2021 to i think October 2022. Check you me build date, but if a reset doesn’t fix @Grateful Ed issue, it may be complete replacement..
Here’s the recall.
Thread 'Battery fault and drivetrain fault error' https://lucidowners.com/threads/battery-fault-and-drivetrain-fault-error.4908/
Refer to my post here, I had the same thing probably, my vehicle was actually produced around that time.
Also instructions on how I limped it home.
I used valet reset, waited 5 minutes, then got in and limped it closer and closer home until I made it.
- Joined
- Mar 22, 2022
- Messages
- 3,306
- Cars
- Air GT Black/Tahoe/19"
Thanks I didn’t notice the dates on that recall. Yeah this must be another problem.
Grateful Ed
New Member
Thanks all. I was actually able to drive back home on back roads. Called customer care and they are going to investigate and call me back. Really disappointing as I friggin love this car and am afraid I will never be able to trust it’s reliability again.
Grateful Ed
New Member
Not much of an update at this point but a technician will be coming out tomorrow afternion to take a look.
- Joined
- Nov 19, 2021
- Messages
- 6,786
- Location
- Cupertino, CA
- Cars
- Air DE-P, ZR, 21"
- DE Number
- 241
- Referral Code
- Q1BTN5Y3
You will; I’ve never heard of anyone having this issue twice. Good luck.
Grateful Ed
New Member
Update to my Drive System Fault issue:
The mobile technician came this morning and determined that the issue is that the Rear Drive Unit (essentially the motor for the back two wheels) is bad and needs to be replaced. Unfortunately, the car needs to be shipped to Richmond, VA or Natick, MA since the service center in King of Prussia (20 minutes from me) does not open until September. Probably looking at 4 weeks until I receive back. Such a bummer.
Does anyone know what LUCID will do for a rental car? I have another car to drive so wondering if they would compensate me in some other way since rental car isn’t really a necessity. Lastly, I receive free charging for three years since my deposit was in May 2021 so I plan to push for them to extend the 3 year period.
P.S. I know there has been some discussion / speculation on here that charging at EA has caused some issues. While I don’t see how that could be the case, it certainly is odd that the one and only time I charged my car at EA was about 10 - 15 miles before my car died. Weird.
The mobile technician came this morning and determined that the issue is that the Rear Drive Unit (essentially the motor for the back two wheels) is bad and needs to be replaced. Unfortunately, the car needs to be shipped to Richmond, VA or Natick, MA since the service center in King of Prussia (20 minutes from me) does not open until September. Probably looking at 4 weeks until I receive back. Such a bummer.
Does anyone know what LUCID will do for a rental car? I have another car to drive so wondering if they would compensate me in some other way since rental car isn’t really a necessity. Lastly, I receive free charging for three years since my deposit was in May 2021 so I plan to push for them to extend the 3 year period.
P.S. I know there has been some discussion / speculation on here that charging at EA has caused some issues. While I don’t see how that could be the case, it certainly is odd that the one and only time I charged my car at EA was about 10 - 15 miles before my car died. Weird.
See if Natick had a loaner. Several service centers started having loaners available.
Bummer to get less than 300 miles before the failure; hope they can get your car back sooner. I was able to get a Lucid loaner a couple of weeks ago at the Scottsdale Service Center. They had only just started to roll that out (I think I was only the second person to get a loaner)
Grateful Ed
New Member
Thanks for the note. The Service Center Manager said that he hopes to get me a LUCID loaner and that they are just waiting on “license plates” as it is a new program. Really hoping that is the case as that would really help ease the pain.
Good news is that they do have a rear drive unit in stock and they will have to freight from AZ to Richmond VA so may take some time. He said the repair itself is not very time consuming (just a couple of days) but I think it is all the other stuff that may take time.
Good news is that they do have a rear drive unit in stock and they will have to freight from AZ to Richmond VA so may take some time. He said the repair itself is not very time consuming (just a couple of days) but I think it is all the other stuff that may take time.
Grateful Ed
New Member
Update: Obviously, the drive system fault issue was a huge bummer For me but I have to say that I‘ve been really pleased with the service I have received since then. Richard, the Service Manager I have been dealing with has been tremendous - very professional and knowledgeable.
On Monday night around 11:30 pm, a VERY large truck arrived at my house from Richmond, VA to drop off a Grand Touring loaner car and to pick up my Touring. Having a nice loaner car certainly helped ease the pain. I just received word that the work will start on my car today and should only take a couple of days at most. They plan to deliver my car back to me and pick up the loaner on Monday afternoon, so the turnaround time (two weeks since the issue occurred) is much better than I had feared. Fingers crossed.
On Monday night around 11:30 pm, a VERY large truck arrived at my house from Richmond, VA to drop off a Grand Touring loaner car and to pick up my Touring. Having a nice loaner car certainly helped ease the pain. I just received word that the work will start on my car today and should only take a couple of days at most. They plan to deliver my car back to me and pick up the loaner on Monday afternoon, so the turnaround time (two weeks since the issue occurred) is much better than I had feared. Fingers crossed.
Steveinarizona
Active Member
Superb service.
Yesterday while driving on 270 in MD my wife experienced the “Drive System Fault” in red and “Lane departure system failure” in yellow. A countdown gave my wife 2 mins to pull over before completely shutting down. With car bricked she called Lucid Service folx who sent a tow truck out for the car and offered to cover the cost to Uber her home.
Now we’re awaiting diagnostics…
Context: Over the past few months we’ve been occasionally getting “Front right detector failure” error message that would sometimes pop on then go away within 15 secs. We had the car (AGT) serviced for a front running lamp failure that lasted too long and told them about this error message. We received no feedback about it (and I forgot to follow up) but lately have been receiving that same error message more frequently- about once every 3 trips. Maybe it’s linked to this message or TCU as stated before. Will update…
Now we’re awaiting diagnostics…
Context: Over the past few months we’ve been occasionally getting “Front right detector failure” error message that would sometimes pop on then go away within 15 secs. We had the car (AGT) serviced for a front running lamp failure that lasted too long and told them about this error message. We received no feedback about it (and I forgot to follow up) but lately have been receiving that same error message more frequently- about once every 3 trips. Maybe it’s linked to this message or TCU as stated before. Will update…
