Posted on FB:
Email from Lucid. They are listening and appear to be taking the complaints seriously....
Dear Lucid Guest,
Thank you for being a valued member of the Lucid community. At Lucid Motors, we are constantly looking for ways to enhance your experience. We recently identified opportunities to improve the Lucid Customer Experience by making our lease return process more transparent and customer friendly.
As part of these improvements, we’ve updated our Excess Wear and Use Guidelines, which are available here on the Lucid Lease End page. In addition, reviews and enhancements are being undertaken based on customer feedback and Lucid Motors is revising some of the charges to fix certain excess wear damages. These updated guidelines have been shared with all relevant partners to ensure a consistent and seamless experience.
In the spirit of fairness and transparency, past lease end inspection results are being reviewed. Any charges that would not have applied under the updated guidelines will be considered and customers will be notified of any charges that are reduced or removed.
We appreciate your support and understanding as we continue to improve the overall leasing experience.
Sincerely,
Lucid Motors