Lease return excess wear & tear

[merveille07]

It's one thing for a company to make a public statement, and another thing to actually effect change. To test that, I've called and asked that my case be reviewed under the new guidelines.

To be clear, I did NOT get this email from Lucid. So thanks for sharing.

I'll report back if it has any material effect. Something new; once I'm authenticated the call, I'm immediately transferred to the collection agency contracted by BofA with all the collection agency jargon. Effectively meaning my support level has been degraded. No matter, they agreed to do a "2nd" review of my case. I was asked to call back Aug 29th.

Please don't forget to keep us updated on this. Thanks!

 

[BenTexas]

Please don't forget to keep us updated on this. Thanks!

On hold with them as I type this.

 

[BenTexas]

Please don't forget to keep us updated on this. Thanks!

Possible good news. We'll have to wait to know for sure but the saga isnt over.

The person on the phone stated, a new final invoice was just mailed out yesterday. I asked if it was different from the one I have and he said yes, but would not say on the phone what has changed. Only that I should call back after I receive it.

I would call that progress. However for it to not be a "one off", I'd like to know if any other forum members have received updated Final Invoices. Plus who knows what's in the final invoice. The condition report that's still available on Autovinlive still shows the same amount as it did back in July.