Lease return excess wear & tear

[jbawden]

The condescension is just simply wow!
You do realize you’re talking about real people with real issues, right? People aren’t asking for ‘personal apologies’—they’re expecting fair treatment and transparency from a company they trusted with a high-end purchase. Calling legitimate complaints ‘entitled’ is a lazy way to dismiss concerns that you personally don’t share. If your experience has been perfect, great—just don’t use it as a weapon to belittle others who haven’t been as fortunate.

I find the original premise of the thread fascinating and relevant to all lessees. I'm following with great interest, in fact. Where have I belittled legitimate complaints?? My comments are about the pervasive sense of entitlement over the resolution/implementation myriad issues on this forum, not just in this thread. Thankfully most members/mods have embraced the idea that they can be a "luxury buyer" and also remain grounded in conflict resolution.

 

[L-Dude]

The condescension is just simply wow!
You do realize you’re talking about real people with real issues, right? People aren’t asking for ‘personal apologies’—they’re expecting fair treatment and transparency from a company they trusted with a high-end purchase. Calling legitimate complaints ‘entitled’ is a lazy way to dismiss concerns that you personally don’t share. If your experience has been perfect, great—just don’t use it as a weapon to belittle others who haven’t been as fortunate.

Off topic: are you any relation to BenSeattle?

 

[BenTexas]

Off topic: are you any relation to BenSeattle?

No relation.

 

[borski]

Posted on FB:

Email from Lucid. They are listening and appear to be taking the complaints seriously....

Dear Lucid Guest,

Thank you for being a valued member of the Lucid community. At Lucid Motors, we are constantly looking for ways to enhance your experience. We recently identified opportunities to improve the Lucid Customer Experience by making our lease return process more transparent and customer friendly.

As part of these improvements, we’ve updated our Excess Wear and Use Guidelines, which are available here on the Lucid Lease End page. In addition, reviews and enhancements are being undertaken based on customer feedback and Lucid Motors is revising some of the charges to fix certain excess wear damages. These updated guidelines have been shared with all relevant partners to ensure a consistent and seamless experience.

In the spirit of fairness and transparency, past lease end inspection results are being reviewed. Any charges that would not have applied under the updated guidelines will be considered and customers will be notified of any charges that are reduced or removed.

We appreciate your support and understanding as we continue to improve the overall leasing experience.

Sincerely,
Lucid Motors

 

[SonofaBish]

A little tangent, so forgive me...
Has anyone that's turned in their lease had a warranty repair that was needed?
In all this angst and getting my car as perfect as it can be, I noticed 2 things on my car...
1.) at very back of the glass top, where there is silver plastic between the roof and the rear window, the double-Sided tape has failed in the corner and it's started to lift a little
2.) The seal at the bottom of the rear taillight has failed and water seems to get in.

I created a ticket for #2 (didnt notice#1 til afterwards) and the service center called me confirming #2 would be a warranty repair... as my lease is almost over, they also told me that I could just turn the car in, and it would be fixed under warranty after turning it in, and not to worry...

Does that sound right to anyone? Anyone else been in this situation? Im worried that BoA is going to want to charge me for a taillight, when it's just happenstance that it happened right around when my lease was ending.

 

[debsen63]

Reasonable/ normal wear and tear is very well defined in the law. Imo that easily fits into the definition. You will probably find it easier under landlord tenant. Send them the definition, cite the case and as someone said well before me, "just say NO"

or, use ChatGPT to write a legal-ish letter and send it to them. if enough people do it, things may change. this is not the way to treat a customer of a high-end business, especially when the business needs returning customers and the good word.

 

[wa_lucid]

Posted on FB:

Email from Lucid. They are listening and appear to be taking the complaints seriously....

Dear Lucid Guest,

Thank you for being a valued member of the Lucid community. At Lucid Motors, we are constantly looking for ways to enhance your experience. We recently identified opportunities to improve the Lucid Customer Experience by making our lease return process more transparent and customer friendly.

As part of these improvements, we’ve updated our Excess Wear and Use Guidelines, which are available here on the Lucid Lease End page. In addition, reviews and enhancements are being undertaken based on customer feedback and Lucid Motors is revising some of the charges to fix certain excess wear damages. These updated guidelines have been shared with all relevant partners to ensure a consistent and seamless experience.

In the spirit of fairness and transparency, past lease end inspection results are being reviewed. Any charges that would not have applied under the updated guidelines will be considered and customers will be notified of any charges that are reduced or removed.

We appreciate your support and understanding as we continue to improve the overall leasing experience.

Sincerely,
Lucid Motors

Just got this yesterday and was very excited to see them move on this, including a revision of previous charges.

One thing I noted quickly reading the updated wear and tear guidelines is that they added rim scrapes over 3.5''. This was not there before IIRC. This is the one that caused the $3000 bill for me. I hope it gets corrected.

 

[DrK]

I am not an attorney. But there are some principles that I believe are fundamental in our social society: 1) the entity writing a contract which has ambiguities or omissions is responsible. For example if curb rash does not fit in a category specified as excess wear and tear, then it is not.

Further 2) a contract, including appendices to it, can not be modified by one party unilaterally without the consent of all parties.

One other comment. The players in this common scenario all have legal standing. In this case Lucid presents adequately or inadequately the terms and are responsible to other parties. The actual contract is not with Lucid but with Lucid Financial which is another company. They contract with still another company for inspection.

In other words it is a messy but common system. Lawyers think it protects their clients.

Bottom line: the only thing that matters for customers and long term for Lucid is customer satisfaction. The other parties have their own agendas.

Has anyone noticed that societies are increasingly allowing behavior that prizes short over long term gain and often creates two classes: predators and prey.

 

[kort6776]

I am 10 days out from the lease term ending, I sure hope things are changing