What's new
By:

Gravity Delivery Discussion

kosherbacon said:
Was supposed to take delivery of my GT 12/11. Just got a call that the delivery will be delayed due to a software update requirement. Anyone aware of what software is being updated? Is there some soon to be released version like 3.4.0? Any insight would be welcome.
Click to expand...
Other threads showed Lucid's Head of Communications stated a decent update was coming soon. What does your car software version show on your account Dashboard?
 
kosherbacon said:
Was supposed to take delivery of my GT 12/11. Just got a call that the delivery will be delayed due to a software update requirement. Anyone aware of what software is being updated? Is there some soon to be released version like 3.4.0? Any insight would be welcome.
Click to expand...
9point81

Thread 'Gravity SW update inbound...'

IMG_0752.webp

I am just the messenger here. Hoping this update goes forward on those bugs and PLEASE no steps back...
  • Like
  • Wow
 
FeelLicks said:
Other threads showed Lucid's Head of Communications stated a decent update was coming soon. What does your car software version show on your account Dashboard?
Click to expand...
It won't show the version until you actually take delivery and they link the car to your account. Before that it shows the VIN but gives an error. This is what my dashboard looks like right now (also waiting for PDI to complete so I can pick mine up).
 

Attachments

  • Screenshot 2025-12-10 210119.webp
    Screenshot 2025-12-10 210119.webp
    40.1 KB · Views: 98
Car hasn't been delivered yet, so I can't yet say what software is presently in the vehicle.
RandomDesign said:
It won't show the version until you actually take delivery and they link the car to your account. Before that it shows the VIN but gives an error. This is what my dashboard looks like right now (also waiting for PDI to complete so I can pick mine up).
Click to expand...
Yep, that is what mine looks like as well.
 
RandomDesign said:
It won't show the version until you actually take delivery and they link the car to your account. Before that it shows the VIN but gives an error. This is what my dashboard looks like right now (also waiting for PDI to complete so I can pick mine up).
Click to expand...
I've seen others post - and now recently myself - both situations. My DE I couldn't see until delivered, but the GT I could see the SW version and updates when it went into "Prepare for Delivery"
 
I've been resisting bringing up my Gravity delivery experience .. I think it's time now however ..

I live in Florida and had a GGT on order for nearly a year. During an October family visit to Virginia I discovered a GT on Lucid's available vehicles list which matched closely to what I had ordered and decided to grab it. I contacted my SA to make the order change; cancelling my original order and swapping to the King of Prussia PA delivery center. Things went fairly well. Lucid provided a 30 temporary registration and explained when I transferred my current Lucid Air plate to the Gravity, I will need to request a refund from the FL DMV. Sigh .. We drove the Gravity back to Florida.

A month later, with the FL Temporary registration expiring in 5 days, I emailed my SA; no response. I called her; no answer and no reply to my voicemail.

I contacted Customer Care who called the KoP East Coast Registration guy, and he did finally call me back. He said the registration was done incorrectly, however could would fix it (change to a plate transfer) .. But, I'm still out the ~$300 for the NEW, and unnecessary registration. He explained Lucid would request the refund from the State and pay me back.

Now, another month has gone by. Emailing both my SA and KofP Sales associate went nowhere .. so again, I'm back to contacting customer care. However, either they are now ignoring the situation, or the SA and Registration guy are.

This registration drama has been a very frustrating, inconvenient and totally unnecessary. my phone calls just go to VM. It really infuriates me that none of it seems important enough to get resolved .. whereas having the wire transfer clear for the purchase was at the top of the list.
 
Just ordered the Nokian Hakkapeliitta R5 SUV winter tires from TireRack (for 20”x21” wheels). Also received a call moments ago from my SA that my car has arrived in Sunnyvale, CA for PDI. If it is delivered here to Park City, UT within two weeks, it will be a day or two less than a full year since I placed the order. 😅
 
kosherbacon said:
Was supposed to take delivery of my GT 12/11. Just got a call that the delivery will be delayed due to a software update requirement. Anyone aware of what software is being updated? Is there some soon to be released version like 3.4.0? Any insight would be welcome.
Click to expand...

My delivery scheduled for tomorrow (Friday) is likely delayed, too. They are hoping that the software update will be released tonight, and that it can be installed tomorrow. But they did not seem optimistic.
 
I told my SA earlier in the week that there were too many software bags, and I was backing out of taking delivery. He called me back today and said the new release is supposed to start happening tomorrow, claimed it would make a huge difference, and asked me to give it a week or so to see how people react before making a final decision. To my surprise, he's content to have my ready-to-deliver GGT sit in their parking lot for a week or two to give me time to see if the update really is a big improvement.
 
TahoeMichael said:
I told my SA earlier in the week that there were too many software bags, and I was backing out of taking delivery. He called me back today and said the new release is supposed to start happening tomorrow, claimed it would make a huge difference, and asked me to give it a week or so to see how people react before making a final decision. To my surprise, he's content to have my ready-to-deliver GGT sit in their parking lot for a week or two to give me time to see if the update really is a big improvement.
Click to expand...
I'll be curious to see if people find the latest update makes any significant software differences. I'm in the same position as you, wondering whether it's better to delay delivery until more of the bugs are worked out.
 
I got a call from Lucid today, saying my GGT that was "In Production" for the past couple of week and this morning--has arrived at the Goose Island SC in Chicago!!

Delivery scheduled for Thursday.

The app gives me a "Something went wrong be should be back to normal shortly" message upon log in attempt.

The website gives me an error when I check for software version. (It did let me add a credit card as a form of payment for Plug and Charge etc.)

Is this a harbinger?
 
hank-iv said:
I got a call from Lucid today, saying my GGT that was "In Production" for the past couple of week and this morning--has arrived at the Goose Island SC in Chicago!!

Delivery scheduled for Thursday.

The app gives me a "Something went wrong be should be back to normal shortly" message upon log in attempt.

The website gives me an error when I check for software version. (It did let me add a credit card as a form of payment for Plug and Charge etc.)

Is this a harbinger?
Click to expand...
 
hank-iv said:
I got a call from Lucid today, saying my GGT that was "In Production" for the past couple of week and this morning--has arrived at the Goose Island SC in Chicago!!

Delivery scheduled for Thursday.

The app gives me a "Something went wrong be should be back to normal shortly" message upon log in attempt.

The website gives me an error when I check for software version. (It did let me add a credit card as a form of payment for Plug and Charge etc.)

Is this a harbinger?
Click to expand...
The app doesn't work until delivery because the car is not assigned until then. The website will update afterwards as well.
 
hank-iv said:
I got a call from Lucid today, saying my GGT that was "In Production" for the past couple of week and this morning--has arrived at the Goose Island SC in Chicago!!

Delivery scheduled for Thursday.

The app gives me a "Something went wrong be should be back to normal shortly" message upon log in attempt.

The website gives me an error when I check for software version. (It did let me add a credit card as a form of payment for Plug and Charge etc.)

Is this a harbinger?
Click to expand...
Doubt that it means much. I also see same error messages.

Mine is also at Goose Island!!!
My SS told me that transportation has been assigned; just awaiting pickup.
He estimates 7-10 days from Chicago to Tysons Corner, VA.

@hank-iv, to what state is yours being transported?
Anyone know any Service Techs at Goose Island? I want pictures of my baby!!!
 
canucklehead said:
I'll be curious to see if people find the latest update makes any significant software differences. I'm in the same position as you, wondering whether it's better to delay delivery until more of the bugs are worked out.
Click to expand...

that's kind of where I'm at. I was told my build sold the next day after I canceled. so I guess I didn't mess up too much in how it was configured. 😃

they were supposed to offer some new features via OTA before the EoY, but that's out the window now.

I am rather tempted to place another order, that will delay things by 8-12 weeks to give them time to figure more software out and maybe replace any hardware vendors that are giving them the most issues (highly unlikely in this timeframe). but one of my biggest gripes (and I told them this in the cancelation survey) is that I just don't love the interior leather colors they are offering, "how do you like your brown, sir?" and that burlap with the Purluxe I find a bit scratchy.
 
You must log in or register to reply here.
Back
Top