- Joined
- May 16, 2024
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Sounds like a brand new SA or fairly new.I don’t think the SA have a clue. I’m often finding this forum has collectively more insight than any SA.
I had to teach my SA how to fold down the rear seats and let him know that the steering wheel controls are swipe capable when he tried correcting me that they are push button only.
The skill level and knowledge will vary among SAs; no different from any car company's sales staff.
Also, based on forum posts, some SAs seem more proactive and customer-focused than others; true for most customer service staff.
I started with one SA last year and I could tell just from the first interaction that I needed someone who knew their job and knew how to provide good customer service.
Fortunately, someone on the forum just happen to suggest an SA to work with at the location. Perhaps they had the same experience I did.
I made the change and have been very pleased.
Also, depending on how much time an SA has had with a Gravity, they are still learning the features.
When I had my test drive a few weeks ago, I asked the SA on the test drive if he could put the car into creep mode.
He said, the car had just arrived at the location the night before and he hadn't had much time to go through and learn the car.
He was leasing an Air, but as we know, the UI is different on a Gravity.
Also, another SA had done something to mess up the movement of the backseats and they had to get a Lucid tech flown in to correct the issue so the car would be available for test drives that started the next day.
Lucid doesn't do their SAs justice.
I know it's been said before, but it's a new company and they definitely have more learning to do.
I have no idea what their training program is like, but I've dealt with crappy sales people at established brands, so longevity is no guarantee of good service either.
Love my SA.
She's upfront when she isn't sure about something.
As @borski likes to say ... YMMV.