Gravity Delivery Discussion

[Buffalo Bill]

Do you mind sharing when you placed your order?

November 7th

 

[chrisbworth]

Do you mind sharing when you placed your order?

I got the same notification today, also have a white GT with no HUD. Originally ordered November 18th, but I promise you, after watching the Volvo EX90 rollout and now this rollout, Lucid doesn't care about order date in the slightest, regardless of what they may have said about "prioritizing existing owners" or order dates. Particularly with the supply chain issues with certain parts, I think all that went out the window.

 

[DeaneG]

...after watching the Volvo EX90 rollout and now this rollout, I Lucid doesn't care about order date in the slightest, regardless of what they may have said about "prioritizing existing owners" or order dates...

I've been a customer for a couple of new-car-launch rollouts (Tesla Model 3 and Lucid Air), and will confirm that startup auto manufacturers will ship the cars they can, when they can, given their logistics. This may or may not align with reservation dates, verbal promises, etc. It may not be what you'd hope for, but it is reality.

 

[Buffalo Bill]

I got the same notification today, also have a white GT with no HUD. Originally ordered November 18th, but I promise you, after watching the Volvo EX90 rollout and now this rollout, Lucid doesn't care about order date in the slightest, regardless of what they may have said about "prioritizing existing owners" or order dates. Particularly with the supply chain issues with certain parts, I think all that went out the window.

November 7th

 

[WeighingGravity]

Last week, I found to my surprise and delight that my GGT order (Black, Tahoe, 21/22, loaded except technology package, add power outlets) had flipped from "Order Confirmed" to "In Production" and I was able to view a VIN number. When I test drove last Friday, someone from corporate marketing/sales confirmed I had been assigned a pre-VIN and my build date was going to be assigned soon. But I never received a call from my SA. I figured that would come soon, perhaps when the pre-VIN was heading towards a firmer build status.

But I logged in yesterday and found to my surprise and dismay that my GGT order is now back to "Order Confirmed." Sad trombone.

My hot take is that maybe this whole ordering/delivery/allocation process is designed to prepare me emotionally for other early adoption issues/inconveniences I may encounter post-delivery.

 

[Ron_Burgundy]

Last week, I found to my surprise and delight that my GGT order (Black, Tahoe, 21/22, loaded except technology package, add power outlets) had flipped from "Order Confirmed" to "In Production" and I was able to view a VIN number. When I test drove last Friday, someone from corporate marketing/sales confirmed I had been assigned a pre-VIN and my build date was going to be assigned soon. But I never received a call from my SA. I figured that would come soon, perhaps when the pre-VIN was heading towards a firmer build status.

But I logged in yesterday and found to my surprise and dismay that my GGT order is now back to "Order Confirmed." Sad trombone.

My hot take is that maybe this whole ordering/delivery/allocation process is designed to prepare me emotionally for other early adoption issues/inconveniences I may encounter post-delivery.

My SWAG is they can’t actually build production vehicles at any scale right now for whatever reason. If they could, they’d deliver them. And yes, I see the 10-20 in the flyovers, but that’s not really any scale.

There’s more than just the HUD issue and my other SWAG is there will be no news until the next earnings call.

Which is all fine. Anyone who made a reservation like us realizes the timeline could be well over a year.

 

[HC_79]

Anyone who made a reservation like us realizes the timeline could be well over a year.

Speak for yourself, that was not the expectation by many at all. They are seriously behind what they promised in the lead up to opening Gravity orders. I believe 3 months for delivery from order was the initial comment they were spouting off.

 

[hmp10]

Got a message this morning from the SA that our Green/Tahoe DE has a "targeted delivery date" of 06/27. He had told me earlier that getting it from the studio in Miami over to Naples would take an additional 2-3 days. Still no VIN yet on the Black/Yosemite DE.

Allowing for another two weeks to get the PPF applied and the radar/laser system installed, this should have one ready just in time for our trip to the Blue Ridge mountains.

 

[Ron_Burgundy]

Speak for yourself, that was not the expectation by many at all. They are seriously behind what they promised in the lead up to opening Gravity orders. I believe 3 months for delivery from order was the initial comment they were spouting off.

They did a poor job managing expectations. Neither Lucid, Rivian nor Tesla has ever come close to meeting any sort of delivery comments, “promise”, statement, etc.

In the past, I bought an X and an R1S before production and waited well over 18 months for both. Deadline after deadline was missed,so I guess I just expect it now.

 

[HC_79]

They did a poor job managing expectations. Neither Lucid, Rivian nor Tesla has ever come close to meeting any sort of delivery comments, “promise”, statement, etc.

In the past, I bought an X and an R1S before production and waited well over 18 months for both. Deadline after deadline was missed,so I guess I just expect it now.

Yes, your key word BEFORE production. With any company the needle can move quite aggressively in either direction but Lucid made a point about not being like the others and taking reservations months or years in advance they went straight to order on the Gravity November 7th, then went into Production December 5th. Since then they have only been able to deliver a handful of cars to US customers and can't seem to figure out how to give anyone a delivery window almost 6 months into production! At least with Tesla, Rivian etc. when they go into production you start to see an early trickle of cars delivering shortly after while they ramp up. It seems Lucid didn't even have enough parts to start production but instead of doing a delay announcement they took the option of performing a smoke and mirrors show making out everything was going to plan when clearly it wasn't.

 

[hmp10]

They did a poor job managing expectations. Neither Lucid, Rivian nor Tesla has ever come close to meeting any sort of delivery comments, “promise”, statement, etc.

In the past, I bought an X and an R1S before production and waited well over 18 months for both. Deadline after deadline was missed,so I guess I just expect it now.

Rivian was a deal breaker for me. I reserved a Launch Edition R1S as soon as reservations opened up almost a year before Lucid Air Dream reservations opened. In the ensuing two-plus years of waiting, the plan was to take whichever car got delivered first. The Air arrived first, and we immediately fell in love with it (on the days we weren't hating the early software). But we decided to take the R1S, too, when it came.

So we waited. And waited. And waited. Late one summer (in 2021?) we got an email that our "Rivian Guide" would soon reach out to confirm final order details. We heard nothing until the next message said our "Guide" would reach out before Thanksgiving. So we waited. And waited. And waited. Meanwhile, my emails to Rivian inquiring about our order went unanswered.

Almost four years after placing the reservation I finally canceled it without ever seeing any prospect of actually getting the car. I have since lost all interest in even following what Rivian is up to.

 

[pezpunk]

Got a message this morning from the SA that our Green/Tahoe DE has a "targeted delivery date" of 06/27. He had told me earlier that getting it from the studio in Miami over to Naples would take an additional 2-3 days. Still no VIN yet on the Black/Yosemite DE.

Allowing for another two weeks to get the PPF applied and the radar/laser system installed, this should have one ready just in time for our trip to the Blue Ridge mountains.

I'm wondering if the Yosemite interior is the holdup now. I have a Black / Yosemite Dream Edition that was ordered fairly early on (switched from a GT), and it has yet to enter production also. :[

It's disappointing to say the least to be told I could pay an exorbitant fee to get my car early .. and then see almost identical GTs going out ahead of my DE.

 

[Steve11ca]

I'm wondering if the Yosemite interior is the holdup now. I have a Black / Yosemite Dream Edition that was ordered fairly early on (switched from a GT), and it has yet to enter production also. :[

It's disappointing to say the least to be told I could pay an exorbitant fee to get my car early .. and then see almost identical GTs going out ahead of my DE.

I have an Aurora/Tahoe/Stealth/22-23 GDE on order. Order was placed day one at 8am. 3 weeks ago I was told it would be 2 weeks to "factory gate" and 2 weeks from there. After 3 weeks my vehicle still shows no software updates and "No documentation found for this VIN or not a valid VIN number." under Releases. Then I was forwarded this text from my SA.

"You can let him know that the VIN is still in general assembly and hasn't been built yet. There are a few other people that have VINS that are built. You can let him know that you will connect with him once you have information on the VIN. And that it should be very soon. Let him know there is nothing to be concerned about and that a VIN is created very early on in the production process, but his SUV is still on track."

And the waiting and guessing continues.

 

[msaunders9430]

I have a couple of questions about the overall Lucid delivery experience; specifically the walk-thru or orientation with the car and where that occurs.

I could post this in a broader, more general forum category for Air owners (who don't have Gravity orders) to also see and respond, but I wasn't sure of the most appropriate category and I'm hoping there are enough Gravity order holders here who are also Air owners who can provide a helpful response.

I've read about customers going through the delivery experience at a studio and at a service center.
However, I haven't seen any posts on the details of the walk thru/orientation at either type of location to determine if there is a difference or if it only occurs at one type of the two locations.

Tysons Corner is the closest studio to me. They also have a service center.
However, there is a service center closer to me; the Mechanicsville, VA service center.
I want to drive my Gravity as little as possible before getting ppf and ceramic coating applied, so I'd prefer to have it delivered to the Mechanicsville service center.
However, I don't want to forego the walk thru/orientation. Otherwise, I'd have it delivered to the shop doing the detail work.
Does the walk thru/orientation also occur at service centers? My guess is "yes" otherwise customers taking delivery at those centers are either forced to forego walk thru/orientation or offered it at another time if they choose to travel to a studio. That doesn't make sense, but isn't impossible.

The Lucid website also mentions a "Delivery Advisor" (DA). If the walk thru/orientation can occur at a service center, will it be conducted by a Delivery Advisor or will it be a technician since it's occuring at a service center instead of a studio?

 

[segbrk]

I have a couple of questions about the overall Lucid delivery experience; specifically the walk-thru or orientation with the car and where that occurs.

I could post this in a broader, more general forum category for Air owners (who don't have Gravity orders) to also see and respond, but I wasn't sure of the most appropriate category and I'm hoping there are enough Gravity order holders here who are also Air owners who can provide a helpful response.

I've read about customers going through the delivery experience at a studio and at a service center.
However, I haven't seen any posts on the details of the walk thru/orientation at either type of location to determine if there is a difference or if it only occurs at one type of the two locations.

Tysons Corner is the closest studio to me. They also have a service center.
However, there is a service center closer to me; the Mechanicsville, VA service center.
I want to drive my Gravity as little as possible before getting ppf and ceramic coating applied, so I'd prefer to have it delivered to the Mechanicsville service center.
However, I don't want to forego the walk thru/orientation. Otherwise, I'd have it delivered to the shop doing the detail work.
Does the walk thru/orientation also occur at service centers? My guess is "yes" otherwise customers taking delivery at those centers are either forced to forego walk thru/orientation or offered it at another time if they choose to travel to a studio. That doesn't make sense, but isn't impossible.

The Lucid website also mentions a "Delivery Advisor" (DA). If the walk thru/orientation can occur at a service center, will it be conducted by a Delivery Advisor or will it be a technician since it's occuring at a service center instead of a studio?

My delivery and orientation were conducted by a DA at the Tysons service center (not studio). That said, you're really not missing out on much if you skip the orientation. They help you set up your phone with the car and basic things like that, they're there to answer questions, but that's about it. I'm sure if nothing else you could ask your DA to have a video call with you to do the same things, or the forum here can help as well if you run into any difficulties. No offense to the Lucid staff at all, but this forum is full of Lucid nerds and thus collectively has more answers and tips than the average DA.

 

[Bus Driver]

My delivery and orientation were conducted by a DA at the Tysons service center (not studio). That said, you're really not missing out on much if you skip the orientation. They help you set up your phone with the car and basic things like that, they're there to answer questions, but that's about it. I'm sure if nothing else you could ask your DA to have a video call with you to do the same things, or the forum here can help as well if you run into any difficulties. No offense to the Lucid staff at all, but this forum is full of Lucid nerds and thus collectively has more answers and tips than the average DA.

I have to say, I did enjoy the “magician’s cape” reveal at my Air GT delivery a few years ago. Also the swag that came with it. The only snag we hit was self-induced. I couldn’t remember my password for my Lucid account. My Delivery Advisor (the inestimable Mark Sulak at Costa Mesa at the time), had to spend several minutes researching ways for me to retrieve my Lucid password. Mildly embarrassing.

 

[msaunders9430]

My delivery and orientation were conducted by a DA at the Tysons service center (not studio). That said, you're really not missing out on much if you skip the orientation. They help you set up your phone with the car and basic things like that, they're there to answer questions, but that's about it. I'm sure if nothing else you could ask your DA to have a video call with you to do the same things, or the forum here can help as well if you run into any difficulties. No offense to the Lucid staff at all, but this forum is full of Lucid nerds and thus collectively has more answers and tips than the average DA.

Was there a walk thru, as in checking basics like all included items (fobs/key cards, adapters, etc.)?
I've created a checklist using the Air checklist posted on the forum.
I can use that checklist.

It sounds like, as is the case with SAs and other experiences at studios and service centers, it depends on the location.
I'm using forum responses as a guide to setting my expectations.

 

[msaunders9430]

I have to say, I did enjoy the “magician’s cape” reveal at my Air GT delivery a few years ago. Also the swag that came with it. The only snag we hit was self-induced. I couldn’t remember my password for my Lucid account. My Delivery Advisor (the inestimable Mark Sulak at Costa Mesa at the time), had to spend several minutes researching ways for me to retrieve my Lucid password. Mildly embarrassing.

Yeah. I'll pass on the cape.
I've driven to the service center, just to know where it's located for future use and I'm pretty sure no magician will be meeting me there.

I've been perusing the Owner's Manual since it became available, so I feel good about setup.
Someone has to be there to give me the fob(s)/key card(s).
Just wondering what to expect.

I'm also thinking there shouldn't be an extra cost to have it delivered to the service center closest to me versus Tysons, but we'll see.
I'll pay extra if it will keep me off I-95 South.

 

[WeighingGravity]

How important is it not to drive it before applying PPF? Is it the risk of getting a chip that might show through the PPF or is it that the cleaning gets more complicated, possibly requiring a clay bar?

 

[segbrk]

Was there a walk thru, as in checking basics like all included items (fobs/key cards, adapters, etc.)?
I've created a checklist using the Air checklist posted on the forum.
I can use that checklist.

It sounds like, as is the case with SAs and other experiences at studios and service centers, it depends on the location.
I'm using forum responses as a guide to setting my expectations.

It definitely varies. They offered to do the whole unveiling thing for me and take pictures, I did not take them up on it. My car was sitting out ready to drive away. They made themselves available, but generally stayed out of the way as I walked around and checked out the car myself. I'd say my delivery took a total of 20 minutes including signing papers and logging the car into my account.