Gravity Bugs / Issues

[400kwOrBust]

For those with HUD distortions that seems to worsen over time, if you visually inspect the glass/plastic do you see additional rippling happening, or is it only visible in the blue ghost?

 

[hmp10]

For those with HUD distortions that seems to worsen over time, if you visually inspect the glass/plastic do you see additional rippling happening, or is it only visible in the blue ghost?

Our blue oval has stayed relatively stable. It's the white ghosts that have expanded and strengthened over time. I cannot detect any change in the distortion bubble on the screen just by looking at it, but it would probably take relatively little change in that distortion to increase the reflections to a much greater extent.

 

[Kvothe89]

Update on our Gravity -- we finally got the car back from service on 8/10, and it worked until 8/13 when the dreaded "Air Suspension Unavailable" message returned yet again. So the car is back in service with no ETA on return. We're now approaching 2 months of ownership, and the car has been functional for a grand total of 8 days. I understand this is a new model and they're working through issues, but this level of reliability seems completely unacceptable, especially for a six-figure vehicle. To make matters worse, Customer Care has been largely unhelpful and has essentially given me the runaround for the past 3 weeks. This has honestly been the worst car ownership experience we've ever had, and it's really hard to recommend this car to anyone given our experience so far.

 

[Batteryman]

I'm now wondering if, besides a new HUD unit and possibly a new ACU due to a frozen nav system, we're also going to have to have a new front console. For the past three days our key fob will not allow the car to be put into gear. It will open the doors and turn on the car (as functions such as profile changes work), but the car will not go into gear. On two separate outings today with several errands on each, I finally just put the key card in my shirt pocket instead of my wallet, as I got tired of digging it out every time I got into the car.

For a car that drives so incredibly well, this growing symphony of UI woes is beyond infuriating and is now just getting downright exhausting. For the first time, I've begun to consider canceling our order for the second GDE, as I just cannot deal with starting a new round of this.

I still can’t believe Lucid isn’t throwing ALL its resources into fixing software!

 

[Batteryman]

Over nine years we drove two Teslas, and I, too, have personal knowledge of how much more shoddily they are built than Lucids. By 10,000 miles our 2021 Model S Plaid was producing squeaks and groans in its hind quarters, while our 2022 Lucid Air at 40,000 miles is still as solid as a rock and quiet as a tomb. And our Gravity has that same vault-like vibe. And our 2021 Tesla was delivered with a roster of manufacturing issues that surpassed even our early-production Air. While the UX 1.0 of the first Airs was abysmal, our Plaid software had its own issues, too, some of which were never resolved during the four years we had the car.

That's the reason this video so fried my grits. I think the premise that Tesla builds a better anything than Lucid is bogus. And I'm angry that the premature release of Gravities to the public can lend even a modicum of support to the argument that Tesla does.

Yeah, but key fob sucks….why can’t they fix this simple thing. Been going on for almost half a decade now. No excuse!

 

[Batteryman]

Which is exactly why I believe Lucid will resolve these issues.

It’s been 4 years since Air has been out, my key fob still sucks.

 

[borski]

Update on our Gravity -- we finally got the car back from service on 8/10, and it worked until 8/13 when the dreaded "Air Suspension Unavailable" message returned yet again. So the car is back in service with no ETA on return. We're now approaching 2 months of ownership, and the car has been functional for a grand total of 8 days. I understand this is a new model and they're working through issues, but this level of reliability seems completely unacceptable, especially for a six-figure vehicle. To make matters worse, Customer Care has been largely unhelpful and has essentially given me the runaround for the past 3 weeks. This has honestly been the worst car ownership experience we've ever had, and it's really hard to recommend this car to anyone given our experience so far.

That sucks, man. I’m sorry.

It seems that there are a few bad ones, and many problem-free ones (not counting Homelink setup and trim/panel gaps, etc).

That would upset me too. :/

I hope they get it fixed up for you really quickly. It’s a new vehicle, so service does deserve some grace while they learn the ins and outs, but I agree you need it back in working order and without issues.

 

[Elfin]

Update on our Gravity -- we finally got the car back from service on 8/10, and it worked until 8/13 when the dreaded "Air Suspension Unavailable" message returned yet again. So the car is back in service with no ETA on return. We're now approaching 2 months of ownership, and the car has been functional for a grand total of 8 days. I understand this is a new model and they're working through issues, but this level of reliability seems completely unacceptable, especially for a six-figure vehicle. To make matters worse, Customer Care has been largely unhelpful and has essentially given me the runaround for the past 3 weeks. This has honestly been the worst car ownership experience we've ever had, and it's really hard to recommend this car to anyone given our experience so far.

Personally I would be tempted to lemon it. 30 days in the shop is enough in CA.
Really hoping this thread is dead in a year and I can order one...

 

[borski]

Personally I would be tempted to lemon it. 30 days in the shop is enough in CA.
Really hoping this thread is dead in a year and I can order one...

I wouldn’t. Lucid will typically bend over backwards to fix any issues if you are nice and work with them; once you call a lawyer, they cannot and will not do the same.

Anyway, ymmv.

 

[Bunnylebowski]

Update on our Gravity -- we finally got the car back from service on 8/10, and it worked until 8/13 when the dreaded "Air Suspension Unavailable" message returned yet again. So the car is back in service with no ETA on return. We're now approaching 2 months of ownership, and the car has been functional for a grand total of 8 days. I understand this is a new model and they're working through issues, but this level of reliability seems completely unacceptable, especially for a six-figure vehicle. To make matters worse, Customer Care has been largely unhelpful and has essentially given me the runaround for the past 3 weeks. This has honestly been the worst car ownership experience we've ever had, and it's really hard to recommend this car to anyone given our experience so far.

Sorry man, did they at least put you in a Lucid loaner?

 

[Kvothe89]

Personally I would be tempted to lemon it. 30 days in the shop is enough in CA.
Really hoping this thread is dead in a year and I can order one...

I wouldn’t. Lucid will typically bend over backwards to fix any issues if you are nice and work with them; once you call a lawyer, they cannot and will not do the same.

Anyway, ymmv.

I've been thinking about whether I should pursue the lemon law route. I'm really glad that I didn't outright buy the car and decided to lease it instead -- at least there's an end to my nightmare this way. I've been trying to contact Customer Care to see if they can get me a replacement Gravity since not all cars have this same recurring issues.

At the very least, I shouldn't have to pay lease payments for the time that I don't have access to the vehicle. I know other luxury manufacturers like BMW and Mercedes sometimes offer payment credits or lease extensions for extended service periods as a goodwill gesture - has anyone had success getting Lucid to do something similar? With nearly two months of ownership and only 8 functional days, it seems like a reasonable request.

 

[Kvothe89]

Sorry man, did they at least put you in a Lucid loaner?

I had to wait several days because they didn't have loaners available this time, but they've put me into an Air pure right now. I appreciate them getting me a loaner, but it still doesn't feel great since it's quite different from the vehicle I'm paying for.

 

[DrZorro]

@DrZorro - in an earlier long post you had mentioned something which seemed like it may be the closest anyone has gotten to figuring out what could be the keyfob/card issue (although it may not necessarily point to a solution). I am referring to this text in your post:

And now for the fun part! I went to drive my car back into the garage and now the key fob will no longer start the car (doors open fine, but no key detected for putting the car into gear). This problem did not exist prior to the repairs (except on 2 separate 1-off instances over past 7 weeks which I've written about before---and that problem seemed to self correct fairly quickly). I told the service guys to do the "customer service reset" that I've seen talked about by other members--This was tried and failed to fix the problem. It was only then that I inquired if there's any way that the center console swap could have caused this gremlin to appear. It turns out (after a brief call by my service guy to someone at Lucid) that the new console actually does have a key antenna in it--and unlike the antenna in the Air console, this one isn't a "dummy antenna" and actually requires the car's software to be updated/synced to the new antenna inside--apparently this new console revision is made by a different manufacturer than the first one as well. So, after about 20min of phone calls/software updates, my key is working normally again. The techs were unfortunately caught off guard by this as nowhere in their manual or training were they told about this additional step. ​

...​

****On a side note about the key issues that some are having. It now seems clear that there are multiple antennas involved in the car with one being in the B pillar (for unlocking) and a second in the console (for starting the car). I have to wonder if anyone having the issue with just they key not starting the car may need the specific software resync that they did on my car which seemed to fix the issue. I also talked with the techs and reflected on the two times where my key failed to start the car previously and recalled they had one thing in common: It happened after charging the car AND using the a physical button on the remote to unlock the car (to be able to unplug the charger)...which is not in my normal pattern of walking up to the driver's side door and pushing in the handle without using the key fob button. I'm not sure if using the button on the fob rather than just having it in my pocket somehow got things out of sync? Anyone else noticed this pattern?****​

@hmp10 - perhaps you can ask your SA about this? or perhaps you can contact the same Lucid tech people who DrZorro connected with? Maybe they can check or try some troubleshooting along the lines of what DrZorro experienced? Is there some sync/config activity that needs to be re-done for your car?

Just thinking out loud... sorry if you already tried this or if this is not relevant...

For the people with the key not getting the car to drive issue...I do really think that the software trick my service guy did over the phone with a lucid software person (that took literally 5 min to do--in person) *might* help fix some owners' issues with the keyfob. It's definitely worth a try. I can say this about it... the service techs are NOT trained about this update procedure or that the antenna is even in the console as noted in my post. Had they not made the call to corporate to discuss the new keyfob issue during my service visit, I can definitely say I'd still be having permanent keyfob issues resulting from the console replacement.

 

[DrZorro]

Update on our Gravity -- we finally got the car back from service on 8/10, and it worked until 8/13 when the dreaded "Air Suspension Unavailable" message returned yet again. So the car is back in service with no ETA on return. We're now approaching 2 months of ownership, and the car has been functional for a grand total of 8 days. I understand this is a new model and they're working through issues, but this level of reliability seems completely unacceptable, especially for a six-figure vehicle. To make matters worse, Customer Care has been largely unhelpful and has essentially given me the runaround for the past 3 weeks. This has honestly been the worst car ownership experience we've ever had, and it's really hard to recommend this car to anyone given our experience so far.

Dumb question regarding the Air Suspension issue: Is there an actual issue with the suspension or just an error message? ...and is there a possibility the error message is putting the suspension into a sort of "turtle mode" equivalent (even if there isn't truly an issue)? I'm curious what the car is doing when that message popped up. Did you notice a difference in the ride at the time?