Gravity Bugs / Issues

[iThinkEV]

I call them back today. I opened a ticket last week about the failed update. Customer Care confirmed my ticket is still active, and that they're having a lot of known issues with the OTA update failed, and they're working on it. I just mentioned update fail, and the person on the other end immediately knows what I'm talking about and explain the situation. Just be patient. I will now stop bothering them and wait for the fresh push.

-iThinkEV-

 

[hmp10]

The distortion area in our HUD screen seems to be expanding. The ghostly reflections used to be more on the left side of the screen, but they now encompass the whole screen and are so strong that they reflect back onto the frame of the HUD unit. I'm still wondering whether the material of the screen can't handle the heat either in that area of the cabin and/or from the HUD electronics.

 

[marsarbu]

The distortion area in our HUD screen seems to be expanding. The ghostly reflections used to be more on the left side of the screen, but they now encompass the whole screen and are so strong that they reflect back onto the frame of the HUD unit. I'm still wondering whether the material of the screen can't handle the heat either in that area of the cabin and/or from the HUD electronics.


View attachment 31512

I can see it also reflects back to the dashboard, it's that strong

 

[Bunnylebowski]

The distortion area in our HUD screen seems to be expanding. The ghostly reflections used to be more on the left side of the screen, but they now encompass the whole screen and are so strong that they reflect back onto the frame of the HUD unit. I'm still wondering whether the material of the screen can't handle the heat either in that area of the cabin and/or from the HUD electronics.


View attachment 31512

Yeah that’s one hell of a defect. Hopefully Lucid has some recourse with the supplier because clearly the unit is defective and unusable. The fact that it’s expanding makes me think that these things initially look ok on the production line but by the time they make it to customers hands it’s having some sort of dehiscence within the polymer or glass or whatever it’s using for the display.

 

[hmp10]

I can see it also reflects back to the dashboard, it's that strong

I had been wondering how it was possible that the test driver at the Lucid factory failed to notice this as we were seeing it in all light conditions as soon as we got it, although to a less extreme extent. It's part of the reason I'm now thinking this might be the evolving result of continued exposure to heat and sunlight over time. (The car was transported from Arizona to south Florida in summer and, although it's kept in a garage, it gets a lot of heat exposure when the car's in use.)

If this is a one-off problem with our car, the replacement of our unit will be the end of it. If this screen material is not stable in such conditions, though, it could become a growing problem for Lucid if they don't get to the bottom of it before more Gravities with HUD units go into production.

 

[marsarbu]

I had been wondering how it was possible that the test driver at the Lucid factory failed to notice this as we were seeing it in all light conditions as soon as we got it, although to a less extreme extent. It's part of the reason I'm now thinking this might be the evolving result of continued exposure to heat and sunlight over time. (The car was transported from Arizona to south Florida in summer and, although it's kept in a garage, it gets a lot of heat exposure when the car's in use.)

If this is a one-off problem with our car, the replacement of our unit will be the end of it. If this screen material is not stable in such conditions, though, it could become a growing problem for Lucid if they don't get to the bottom of it before more Gravities with HUD units go into production.

QA either missed this, or it was a compromise to ship the car before being able to fix this properly.

It seems multiple owners have this issue? Probably it will need a recall and hardware replacement.

 

[hmp10]

QA either missed this, or it was a compromise to ship the car before being able to fix this properly.

It seems multiple owners have this issue? Probably it will need a recall and hardware replacement.

Lucid has already said they will replace our HUD unit. The problem is that they don't seem to have any available right now. Meanwhile we keep a towel thrown over the screen when driving, but it's not something I'm happy about having to do for an extended period.

 

[borski]

Lucid has already said they will replace our HUD unit. The problem is that they don't seem to have any available right now. Meanwhile we keep a towel thrown over the screen when driving, but it's not something I'm happy about having to do for an extended period.

I have still not had this issue, and it’s current 132 degrees in the cabin, fwiw.

 

[Ron_Burgundy]

I have still not had this issue, and it’s current 132 degrees in the cabin, fwiw.

Do you have any HUD reflection issues other than what we “normally” see on Porsche, Mercedes, etc?

 

[borski]

Do you have any HUD reflection issues other than what we “normally” see on Porsche, Mercedes, etc?

Nope. Just see the outline of the housing. No blue ghosts, friendly or otherwise.

 

[hmp10]

Nope. Just see the outline of the housing. No blue ghosts, friendly or otherwise.

You have DE #13, and we have DE #67. Maybe that means the speculation was correct that Lucid began to run low on good HUDs and began to put more marginal units in later-production Dreams . . . before at this point seemingly halting Dream production altogether for the time being? If so, it's a bit ironic, as I was hoping we would get a DE that was a bit later in the production run in order to avoid as many of these issues as we could.

At this point, I'm relieved that our second Dream, which was ordered five weeks before the first one, is showing no signs of movement toward production. It's better for all concerned to get this issues in hand at the factory instead of in the field.

 

[jered]

You have DE #13, and we have DE #67. Maybe that means the speculation was correct that Lucid began to run low on good HUDs and began to put more marginal units in later-production Dreams . . . before at this point seemingly halting Dream production altogether for the time being?

I don't think we have a strong indication that the sill plate numbers are consecutive in production or especially meaningful, as I have #84 with a good HUD. I'm more inclined toward the theory that yours has a glue between optical components that had not fully cured and has separated over time.

 

[Ron_Burgundy]

I don't think we have a strong indication that the sill plate numbers are consecutive in production or especially meaningful, as I have #84 with a good HUD. I'm more inclined toward the theory that yours has a glue between optical components that had not fully cured and has separated over time.

The VIN numbers certainly aren’t consecutive - per the SAs and a couple folks in service. I would expect DE numbers aren’t sequential by production either.

As an indication, I was offered a Gravity with a 12,000 VIN a month ago and am getting one in the 30,000s in a week or so…no way they’ve made 18,000 in 40 days.

 

[StarkyLuv]

The distortion area in our HUD screen seems to be expanding. The ghostly reflections used to be more on the left side of the screen, but they now encompass the whole screen and are so strong that they reflect back onto the frame of the HUD unit. I'm still wondering whether the material of the screen can't handle the heat either in that area of the cabin and/or from the HUD electronics.


View attachment 31512

One of the first things I do when buying a new car is get heat/UV repellant tint on all windows. Of course it doesn't block *all* heat, that's impossible, but it blocks enough to where I never have to use a shade. Xpel XR+ is outstanding in this regard.

 

[hydbob]

One of the first things I do when buying a new car is get heat/UV repellant tint on all windows. Of course it doesn't block *all* heat, that's impossible, but it blocks enough to where I never have to use a shade. Xpel XR+ is outstanding in this regard.

should not be required to spend an extra 1-2k to protect an automotive component that is only 2 months old from heat/UV exposure.

 

[StarkyLuv]

should not be required to spend an extra 1-2k to protect an automotive component that is only 2 months old from heat/UV exposure.

I shouldn't have to lock my doors at night either. But we do what we must. And it's not just to protect a single component, it's to block most of the direct heat from sunlight from heating up the cabin.

 

[hydbob]

I shouldn't have to lock my doors at night either. But we do what we must. And it's not just to protect a single component, it's to block most of the direct heat from sunlight from heating up the cabin.

But door locks come standard . But if it truly warping due to sun/heat, that's a defect.

 

[StarkyLuv]

But door locks come standard . But if it truly warping due to sun/heat, that's a defect.

Of course it's a defect. It should be repaired or replaced. I was simply saying that a tint could've mitigated it. I don't need this to become a back and forth. You got it.

 

[prodolf]

Yikes that’s a weird one.

Okay got the push notification today and waited until I got home to run the update. It failed again. On hold for the 3rd time today with customer support with no pickup after many minutes on hold. Any suggestions will be helpful.

 

[borski]

You have DE #13, and we have DE #67. Maybe that means the speculation was correct that Lucid began to run low on good HUDs and began to put more marginal units in later-production Dreams . . . before at this point seemingly halting Dream production altogether for the time being? If so, it's a bit ironic, as I was hoping we would get a DE that was a bit later in the production run in order to avoid as many of these issues as we could.

At this point, I'm relieved that our second Dream, which was ordered five weeks before the first one, is showing no signs of movement toward production. It's better for all concerned to get this issues in hand at the factory instead of in the field.

I can 100% guarantee the nameplates have nothing to do with the order in which the vehicles were built.

No, I can’t cite a source.