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Let's try and consolidate the EA information here with some tips and complaints instead of making new threads everytime.
If you are getting errors with a connection failure, try this first! Thanks to @yosh1993 for finding this out.
RESOLVED - Got a call from Costa Mesa Service Center and Will had me try something. He had me open the frunk and pull up, then down, then up, then down the "emergency release wire" right above the Charging Port. He said it's very sensitive and if it's not in the exact place it's supposed to be it'll likely throw an error. I did what he asked, closed the frunk, started to charge and BAM! It worked.
If you get a payment screen on the EA station after plugging in, you can have 2 options to try and initiate a charge.
1) After plugging in and payment screen pops up, open the Lucid App. Go to the charging tab and you will see a white EA button. Click the button and choose your station and initiate charging
2) After plugging in and payment screen pops up, go to the pilot panel and click on the charging tab. You will see a white EA button. Click the button and choose your station and initiate charging
Alternate problem and solution
Job: 1 Charging Products Pay Type: Warranty Concern: Per WO-010753 line 1. Vehicle not charging at Electrify America or any third party chargers. Vehicle also not charging on level 2 charger. Please check and advise Cause: Corrosion in electrical plug. Corrections: Found water ingress in electrical plug at charge cable behind fender causing intermittent communication issues while charging on level 2 and DC fast chargers. Removed and replaced entire charge cable assembly and performed wiring repair to body-side of harness to ensure no further problems persist. Tested all charging functions after repairs and found all systems to function normally. No further repairs are required at this time.
Alternate solution from @abbas2099
They had me open up the app. Goto the navigation screen. Pick the lightning bolt. Then click on the EA icon on the map which showed all the chargers were unavailable. With that screen open, I plugged in. Then and only then , the charging tab showed the electrify America tab which I chose and started charging .
If you are getting errors with a connection failure, try this first! Thanks to @yosh1993 for finding this out.
RESOLVED - Got a call from Costa Mesa Service Center and Will had me try something. He had me open the frunk and pull up, then down, then up, then down the "emergency release wire" right above the Charging Port. He said it's very sensitive and if it's not in the exact place it's supposed to be it'll likely throw an error. I did what he asked, closed the frunk, started to charge and BAM! It worked.
If you get a payment screen on the EA station after plugging in, you can have 2 options to try and initiate a charge.
1) After plugging in and payment screen pops up, open the Lucid App. Go to the charging tab and you will see a white EA button. Click the button and choose your station and initiate charging
2) After plugging in and payment screen pops up, go to the pilot panel and click on the charging tab. You will see a white EA button. Click the button and choose your station and initiate charging
Alternate problem and solution
Job: 1 Charging Products Pay Type: Warranty Concern: Per WO-010753 line 1. Vehicle not charging at Electrify America or any third party chargers. Vehicle also not charging on level 2 charger. Please check and advise Cause: Corrosion in electrical plug. Corrections: Found water ingress in electrical plug at charge cable behind fender causing intermittent communication issues while charging on level 2 and DC fast chargers. Removed and replaced entire charge cable assembly and performed wiring repair to body-side of harness to ensure no further problems persist. Tested all charging functions after repairs and found all systems to function normally. No further repairs are required at this time.
Alternate solution from @abbas2099
They had me open up the app. Goto the navigation screen. Pick the lightning bolt. Then click on the EA icon on the map which showed all the chargers were unavailable. With that screen open, I plugged in. Then and only then , the charging tab showed the electrify America tab which I chose and started charging .
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