I could almost copy / paste
@Halodde 's thread on the same subject, but here's the TLDR:
Drove up from DC to NH last Thursday, with a stop for a meeting in NY. Me, my friend Michael and my dog, Abbey. Great trip. Joined in NH by my wife and another friend, and had an exceptionally enjoyable five days hiking, grilling, kayaking etc.
Plan was that the four of us (plus the dog) would all drive back yesterday, Tuesday 30th, leaving at 8am. So I charged the car to 100% using the scheduled charging feature, and we were all loaded up and ready to go at 8:10. Got in the car, put my seatbelt on, pressed the brake pedal and ...
and a few moments later, the car completely shut down. Symptoms were very much as described elsewhere - it would wake up briefly, shut itself down after a few seconds, and then play dead for a while. Called customer care, spent 12 minutes on hold with no response. Text response was much quicker. They power-cycled the car remotely but still no joy (and they advised me
not to try the two-button reset, so I left that one alone).
I won't go into too much detail on the loooong saga of back-and-forth between me, customer care, and the service centers in Natick and Tysons. But the end result was that I got a $100 taxi to Laconia airport to pick up a rental car in which we would drive back to DC, once the Lucid was safely on its way. So we unloaded / reloaded our gear and waited. And waited. Eventually an enclosed trailer arrived at 3:30 (yes, seven hours and change after I initially contacted them), ostensibly to haul the car all the way down to Tysons. The driver was very nice but spoke only Russian; thankfully mine is rusty but serviceable so, with a little help from google translate, we managed to establish that (a) he had not been told that the Lucid was completely immobile, and (b) his trailer, while already containing a Toyota Camry, had sadly no winch or dollies / skids. So, after some back and forth, he went away again. I left the fob and keycard somewhere obvious and, at 4:18pm, we were on our way. Arrived home tired but triumphant in the wee small hours.
According to my security cameras, the Lucid finally departed a couple of minutes before midnight ... another tow truck appeared to arrive around 9am this morning but left predictably empty-handed. My car arrived at Natick (yes, Natick, not Tysons) around 11:30 this morning, and we await further details. The nice folks at Tysons have promised me a loaner, so at some point (likely not until Sunday but that's down to my schedule more than anything else) I'll ditch the appalling 40k-mile Kia with its dodgy alignment, and be back in a Lucid.
Initial thoughts:
- Cars break. I'm not mad about the drive system fault.
- There are clearly issues with communication, and with clarity of protocol / process, between customer care and roadside assistance. It's inexcusable for it to take seven hours for the (improperly equipped) transport to arrive. Given the car was securely in my driveway, they could have just told me at 8:30AM "Leave the keys, grab a rental car and we'll take care of the rest". Even with the time to go get the rental, we'd have been on our way home a clear six hours earlier.
- Once I got connected with the service folks at Tysons and at Natick, I felt far more reassured. Both have been communicative, professional and helpful.
I'll update this thread once I have a prognosis on the car ...