I wanted to give them another chance but have now decided to proceed with lemon law.A month is too long. I'd give them another chance to do better - making it very clear that you're not happy.
The customer care won’t give me a call or explanation about whats going on with the car.
They had it for a month and every time I tried to follow on a monday I got an assurance that someone would call on Thursday to discuss and i never got any call.
The communication has been extremely poor.
How should I gain confidence in their repair if they explain me what they are fixing. Its a safety related issue. If it was door latch or some software thing I would have passed but getting stranded on a highway is just not acceptable.