Coolant Leak and Other Issues (DE)

I'm not up on my TSBs so I'm not sure about a camera recall.

I misread your original post! You said "camera recal" which I thought was a typo for recall as opposed to shorthand for recalibration. I hope you have a more successful transport to Houston this time.
 
100% agree on the necessity point. That’s why such a display should be optional. I do like to know the new details of what’s going on, it’s like those utilities that show the CPU temperature and other internal computer metrics… somewhat meaningless but fun to watch.
I wish there was like a "developer mode" like on android devices that allow us to have additional information optionally. Would love just to monitor the car
 
I wish there was like a "developer mode" like on android devices that allow us to have additional information optionally. Would love just to monitor the car
I do too, but it would lead to an increased workload on Customer Service.
 
Just got a call from Lucid Customer Service. The car was on the truck heading back to us when Lucid Engineering notified Customer Service that they get a message indicating an anomaly in the battery pack. So the truck's been turned back around so that the Service Center can put the car through more diagnostics. They're now saying they might have to replace the pack.
Ok, that’s got to be frustrating. Stuff like this makes me wonder how thoroughly things were diagnosed initially. Sorry you’re having to go through this.
 
I do too, but it would lead to an increased workload on Customer Service.
It doesn't have to neat, I'm sure the techs have some type of diagnostic window they look at. Just saying let us see it too, even if it's ugly. A table of data or graphs is plenty I think.
 
It doesn't have to neat, I'm sure the techs have some type of diagnostic window they look at. Just saying let us see it too, even if it's ugly. A table of data or graphs is plenty I think.
I want information, not just data... while there is overlap, all data is not information.
 
I want information, not just data... while there is overlap, all data is not information.
I'm assuming the information logs and that data is used for diagnostics. So although I did refer to them as one and the same, I meant complimentary
 
Just got a call from Lucid Customer Service. The car was on the truck heading back to us when Lucid Engineering notified Customer Service that they get a message indicating an anomaly in the battery pack. So the truck's been turned back around so that the Service Center can put the car through more diagnostics. They're now saying they might have to replace the pack.
What a bummer, but it's good that Lucid is handling this pro-actively.
And I'm impressed with their monitoring.
 
I’ve been curious about trying a polestar. Didn’t you say at some point you had one through Hertz?
Yeah I had one as a rental in LA. It’s a mixed bag but I liked the car overall. The UI is fantastic, just your typical Volvo simplicity that works, and Google maps for navigation built-in with charging also is solid. The downside is the interior is pretty cramped, there’s a huge gear tunnel which is totally unnecessary, there’s only one cup holder unless you flip the armrest open backwards, and the suspension felt kind of clunky to me although WAY better than the Tesla Model 3. It’s a good around-town EV, but not a great road trip car as I felt rather beat up after a drive from LA to Joshua Tree and back. It gets better than EPA range, like I think it’s rated for 260 but you can get more like 280-90 out of it. One thing I noticed about it though is the power delivery is limited based on state of charge, so if you floor it when you’re at 30% it’s very underwhelming, unlike the Lucid where you get all the HP regardless of SOC.
 
What a bummer, but it's good that Lucid is handling this pro-actively.
And I'm impressed with their monitoring.
My car is in service right now for this exact issue. Apparently with some early build cars the software will notify Lucid if there’s a small potential for power failure and my car sent them a message it could happen, so they’re pre-emptively replacing the HV battery/WunderBox/charging cable for these vehicles. Lucid came to my job, took the car and dropped off a loaner GT with no inconvenience to me. I’m happy. I think it’s pretty awesome that they’re being proactive, and now I’ll have a V2 battery with 18k less miles on it than my car.
 
My car is in service right now for this exact issue. Apparently with some early build cars the software will notify Lucid if there’s a small potential for power failure and my car sent them a message it could happen, so they’re pre-emptively replacing the HV battery/WunderBox/charging cable for these vehicles. Lucid came to my job, took the car and dropped off a loaner GT with no inconvenience to me. I’m happy. I think it’s pretty awesome that they’re being proactive, and now I’ll have a V2 battery with 18k less miles on it than my car.

As annoyed as I am with the car right now, I can't fault Lucid service. They called me yesterday to say that it will be at least a couple more days before they sort things out with the battery, and they asked again if they could send me a loaner. I had refused one initially, as we have other cars, so I refused again. Even though it would mean sending a loaner across the state, they still pressed the offer, saying how much they hated that I was having this trouble with the car, and they'd like to keep a Lucid available to me at all times.

Finally, I told them to wait a couple of days to assess the situation and then we could discuss a loaner -- but only if they were sending an empty truck to Naples to pick up another car. If so, then they could put a loaner on that truck. But, as a Lucid stockholder, I really don't want to see them incurring unnecessary service expenses.

One the other hand, driving the Lucid is such a superior experience to driving our other cars that I really do miss it . . . .
 
Yeah I had one as a rental in LA. It’s a mixed bag but I liked the car overall. The UI is fantastic, just your typical Volvo simplicity that works, and Google maps for navigation built-in with charging also is solid. The downside is the interior is pretty cramped, there’s a huge gear tunnel which is totally unnecessary, there’s only one cup holder unless you flip the armrest open backwards, and the suspension felt kind of clunky to me although WAY better than the Tesla Model 3. It’s a good around-town EV, but not a great road trip car as I felt rather beat up after a drive from LA to Joshua Tree and back. It gets better than EPA range, like I think it’s rated for 260 but you can get more like 280-90 out of it. One thing I noticed about it though is the power delivery is limited based on state of charge, so if you floor it when you’re at 30% it’s very underwhelming, unlike the Lucid where you get all the HP regardless of SOC.
I think cramped is an understatement I was blown away with how little space I had in that car.

But otherwise everything else was pretty enjoyable. I think also it didn't have carplay or android auto, but the Google ecosystem built in, but honestly I didn't like how I had to sign in for everything on Google on a loaner. I kind of prefer wireless carplay and android auto for this reason.

Reminds me of the guy who wrecked his Tesla and then 6 months later his Spotify account was being used in a Tesla in Russia. It's important to log out of everything, and many times I forget
 
I think cramped is an understatement I was blown away with how little space I had in that car. But otherwise everything else was pretty enjoyable. I think also it didn't have carplay or android auto, but the Google ecosystem built in, but honestly I didn't like how I had to sign in for everything on Google on a loaner. I kind of prefer wireless carplay and android auto for this reason.
Owning a Volvo or Polestar is much better - just sign in once when you buy the car. A portion of your Google cloud data is automatically synced with the car continuously. So if you find a location on Google Maps with your phone or PC, it appears a few seconds later in the location search history in your car. No need for a separate "send to car" function.
 
Just got a call from Lucid Customer Service. They said the battery pack will have to be replaced and that the nearest Dream pack is in Virginia. It will have to be trucked to Riviera Beach, and it'll be at least the end of next week before we get the car back.

They said the pack issue had nothing to do with the coolant leak but was rather a software issue relating to isolation between two modules. It sounds similar to the problem Bunnylebowski experienced with his car. There was no mention of having to replace the Wunderbox, however, which he had to have done.
 
Last evening we got our Dream Edition back from a 2-week visit to the Service Center to have all 14 cameras replaced because 3 had failed and must be replaced as a suite, the windshield replaced due to a detached visor, and the brake light panel at the bottom of the rear window replaced. (Everything was covered by warranty.)

Today we headed to a neighboring town, and the disaster cascade began to unfold:

1. We started a Tidal music selection. Then, when we tried to get Alexa to set a nav destination, the Alexa voice responded without muting the music, so that both were going at once. Every time Alexa started to give a verbal instruction for a turn, it cut off after the first two words and also advanced a Tidal song selection. In making one group of quick turns, Alexa advanced through four music selections, each time saying, "In about . . . " before falling silent. The directions properly displayed on the screens, however.

2. As I was driving up the interstate, I noticed that the battery percentage indicator seemed to be falling faster than usual. I usually put the car in Smooth mode on interstates but had left it in Swift mode this time and thought maybe that was the reason.

3. As we neared our destination about 40 miles away, I noticed a small warning yellow warning triangle on the glass cockpit, but it gave no indication of what the warning was for, and the car seemed to be driving normally (except for the elevated battery consumption). When we hit a red light, I did a quick check of tire pressures to make sure they were all right.

4. As soon as we arrived at our destination, I called Lucid Customer Service to ask what the warning triangle signified. They did not know but said that it might just be an interior light bulb or something minor, since no cause was indicated. I asked if it was safe to drive the car home, and they said yes, but that they would dispatch a Mobile Tech to check the car as soon as they could schedule it.

5. On our return trip home, about 6 miles from the house the car developed a noticeable skip in power delivery, and then regenerative braking disappeared. Within another mile or so, the car threw up a warning that power was being limited but that the car was still drivable. However, speed began to drop, eventually dropping to 2 mph. We were on a 6-lane road in early rush hour in a driving rain with a concrete curb preventing us from getting out of the travel lane. I had no choice but to put on the emergency flashers and hope we lived long enough to get Lucid on the phone. After a few minutes on hold (they still haven't introduced an emergency number that we discussed here some time ago), they told me to try to get the car off the road, and that we could then try a reset. The only way I could keep the car moving so that we could reach a turn-off was to constantly cycle it between Park and Drive. Each time we'd get 4-5 mph for a few feet before the speed dropped again to 1-2 mph.

6. We finally got the car into a convenience store parking lot and tried the reset. When we got back in the car, it was now giving a "low coolant" warning. At the point Lucid told me not to try to move the car. They ordered a Lyft to get us home and ordered a tow truck.

When this car is working properly, it's the most amazing vehicle I've ever owned across every dimension. However, I'm getting really, really, really tired of multi-week stints at Service Centers and numerous Mobile Tech visits.

I don't want to do it, but I'm going to have to start figuring out what other EV I might want at this point. Having owned two Model S's, I know Tesla isn't the answer. And I think the MB EQS is an ungainly blob that reportedly handles in line with its looks. Maybe a BMW I7?

I realize that the two Lucid Dreams we've had were both early production cars and that things are likely very different with more recent builds. But, beyond souring me on the Air, I'm now wondering whether I should continue with plans to order a Gravity right out of the gate.
What a $hitty experience. I'm wondering that with such limited production, the DE vehicles have had a lot less on-road owner feedback. The company has been fairly responsive to user feedback. However, the volume isn't there for the Dream. Of course, if there is a high degree of software commonality, then all that goes out the window.
 
Just got a call from Lucid Customer Service. They said the battery pack will have to be replaced and that the nearest Dream pack is in Virginia. It will have to be trucked to Riviera Beach, and it'll be at least the end of next week before we get the car back.

They said the pack issue had nothing to do with the coolant leak but was rather a software issue relating to isolation between two modules. It sounds similar to the problem Bunnylebowski experienced with his car. There was no mention of having to replace the Wunderbox, however, which he had to have done.
Dream pack? Withstanding the power outputs, is it not the same as the slightly more common GT-P pack?
 
Just got a call from Lucid Customer Service. They said the battery pack will have to be replaced and that the nearest Dream pack is in Virginia. It will have to be trucked to Riviera Beach, and it'll be at least the end of next week before we get the car back.

They said the pack issue had nothing to do with the coolant leak but was rather a software issue relating to isolation between two modules. It sounds similar to the problem Bunnylebowski experienced with his car. There was no mention of having to replace the Wunderbox, however, which he had to have done.
i know the DE battery packs are different, but if lucid were to offer you a more "modern day/refined" battery pack from it's current assembly line, would you take it? would that even be possible, from a customer service and engineering compatibility perspective?

and a more general lucid battery pack question: there are voltage differences between the different air trims right? does that come from software limitations, or actual battery pack differences?
 
Dream pack? Withstanding the power outputs, is it not the same as the slightly more common GT-P pack?
Not at all. The Dream pack is a completely different battery chemistry.
 
i know the DE battery packs are different, but if lucid were to offer you a more "modern day/refined" battery pack from it's current assembly line, would you take it? would that even be possible, from a customer service and engineering compatibility perspective?

and a more general lucid battery pack question: there are voltage differences between the different air trims right? does that come from software limitations, or actual battery pack differences?
The voltage differences stem from the different pack sizes. Fewer cells, lower voltage. I still don't completely understand the physics, but that's my understanding of the rule of thumb.
 
The voltage differences stem from the different pack sizes. Fewer cells, lower voltage. I still don't completely understand the physics, but that's my understanding of the rule of thumb.
time for me to go back and re-watch the battery tech talk again...
 
Back
Top