Collision Repair Troubles

[Batteryman]

About 3 months ago , had a mishap and my Lucid needing bodywork. I have allstate insurance and sent the car to the lucid recommended Bodyshop.
Unfortunately there is a blame game going on and my car repairs are yet to get started.
The bodyshop has submitted an estimate. Allstate says they don’t have access to the parts pricing since there is no database and they cannot approve the pricing for parts or repairs. Or atleast that’s their excuse.
It had been frustrating and scared the hell out of me on buying the gravity.
If anyone has been in an accident how did you handle this ?

If they dont have parts pricing, they shouldn't be insuring your vehicle. I would start legal action against them for misrepresentation.

 

[Kyzure]

My Lucid Air GT is insured with Hagerty. They insure my collector cars so I took a chance and reached out to them two years ago. The cost is $2300,00 annually with multi car (more than 10) discount.
Like Chubb, Pure, AIG private client group, Hagerty rates right up there for hassle free claims.

 

[borski]

My Lucid Air GT is insured with Hagerty. They insure my collector cars so I took a chance and reached out to them two years ago. The cost is $2300,00 annually with multi car (more than 10) discount.
Like Chubb, Pure, AIG private client group, Hagerty rates right up there for hassle free claims.

Nice! When I asked they wouldn’t insure it, but I didn’t have a pre-existing policy and it’s not a “classic” car, so I imagine that’s why.

 

[Kyzure]

If they dont have parts pricing, they shouldn't be insuring your vehicle. I would start legal action against them for misrepresentation.

Depending on which State you live in I would check your policy for the appraisal clause. If your policy statement has it outlined I would recommend invoking the appraisal clause. Your Collision repair shop or companies that specialize in this should be able to guide you through the process. In many cases just starting this process will get the insurer moving forward with your claim as the outcome usually benefits the insured.

 

[Bunnylebowski]

About 3 months ago , had a mishap and my Lucid needing bodywork. I have allstate insurance and sent the car to the lucid recommended Bodyshop.
Unfortunately there is a blame game going on and my car repairs are yet to get started.
The bodyshop has submitted an estimate. Allstate says they don’t have access to the parts pricing since there is no database and they cannot approve the pricing for parts or repairs. Or atleast that’s their excuse.
It had been frustrating and scared the hell out of me on buying the gravity.
If anyone has been in an accident how did you handle this ?

Yeah to save you further wasted time just report them to the state insurance commissioner and tell them you’re doing it. I went ahead and paid $19,500 out of pocket for the repairs the day I reported them to the insurance commissioner, and told the insurance commissioner they were refusing to pay labor and had ghosted the only repair shop in my area certified to do the job. Esurance/NGIC got back to me one day later and apologized and cut me a check for the full amount. I had GEICO on the phone and switched in the parking lot of the shop before I opened the car door.

 

[Bunnylebowski]

Also I do know there’s a class action against AllState by a Taycan owner in Florida who went through a similar nightmare, not sure what the status of it is but if it’s still active tell AllState you’re reaching out to join the class action. They’re the worst. Some Lucid shops won’t even accept them as insurance anymore.

 

[Sid432]

I’m in NJ. Geico cut a check of $6000 for a minor damage as per police reports. It really was small scratches. I immediately switched to All state after other party claimed and Geico agreed. I even told them the police report and sent them the pictures of the damage but that didn’t help.

Now, I’m wondering with all the complaints with AllState if I switch to a different insurance company

I’m paying $1900 semi-annually. Weird, my ice is expensive than my Air

 

[Bunnylebowski]

Lucid is very expensive to repair but that’s because it’s very difficult to repair and the shops are tightly supervised with regular inspections by Lucid. Maybe it’s too expensive or maybe it’s justified, not for me to say, but the law says the insurance company is required to restore the car to pre-collision condition and Lucid says warranties are void if you don’t use a certified shop so that’s the only way to restore it to pre-collision condition. I’m really not interested in making things easier for insurance companies or saving them money, after all you’re paying them for the coverage. For reference I recently had a claim on my wife’s Volvo V60 Polestar. GEICO was excellent, no fuss, rapid turnaround with excellent quality repairs by a certified shop. Meanwhile my ordeal with Esurance/NGIC/Allstate was 7 weeks of hell, constant fighting and having to drive a beat up Infiniti G50 with bad brakes as a loaner which then ran out of time from them delaying it so much.

 

[Hbaeuerle]

Progressive has been great for me in PA. My car's front bumper was damaged in a collision. It didn't look that bad from outside however a body shop in philly suburb by name Karosserie billed astonishing $45k to Progressive. They paid all without much fuss. Progressive rep even called or texted me once every week for updates and also to apologize that he has no control on body shop timeline. They took 3.5 months to repair and also sent another supplemental bill to Progressive which they approved as well. It was clear looting of insurance company by body shop but insurance didn't provide any grief to customer. Highly recommended.

Have similar issue with my lucid air RWD. Valet at a hotel hit a pole and damage estimated at $24k.. also Karosserie. Its the closest and only lucid authorized body shop within 90 miles .. repair costs are astronomical.

 

[Andrew@CCRC]

As someone who deals with Allstate every day on Lucids, there is a way around it, but the shop needs to be willing to share the invoicing that Lucid provides us with the insurer, or at the minimum direct the Allstate adjuster to one of the collision program directors.

The major software platforms are still developing a labor guide and parts database, but there is no ETA when that will be completed. Every Lucid shop has to write every repair plan by hand, which is extremely time consuming.

 

[pjdcorp]

Progressive has been great for me in PA. My car's front bumper was damaged in a collision. It didn't look that bad from outside however a body shop in philly suburb by name Karosserie billed astonishing $45k to Progressive. They paid all without much fuss. Progressive rep even called or texted me once every week for updates and also to apologize that he has no control on body shop timeline. They took 3.5 months to repair and also sent another supplemental bill to Progressive which they approved as well. It was clear looting of insurance company by body shop but insurance didn't provide any grief to customer. Highly recommended.

I took my car to Karoseerie a year+ ago & got fed quite a load of b.s. I was leaving in 3 weeks so I asked the Mgr. If the work could be done in 3 weeks. He said absolutely. I asked if there was any difficulty getting parts. He said no. So 17 days later, and after multiple phone calls by me with NO response, I recaptured the car. Not even an estimate in 3 weeks !! The Mgr had the balls to lie & say he never promises dates
Am I the only guy who's insurance limits them to a #of days and/or total rental cost? Does anyone else have an insurance policy that provides unlimited rental coverage? Does anyone else like to get accurate answers from a vendor or am I the only one? DO NOT BRING YOUR CAR TO THIS DISHONEST OUTFIT.

 

[WildRide47]

I took my car to Karoseerie a year+ ago & got fed quite a load of b.s. I was leaving in 3 weeks so I asked the Mgr. If the work could be done in 3 weeks. He said absolutely. I asked if there was any difficulty getting parts. He said no. So 17 days later, and after multiple phone calls by me with NO response, I recaptured the car. Not even an estimate in 3 weeks !! The Mgr had the balls to lie & say he never promises dates
Am I the only guy who's insurance limits them to a #of days and/or total rental cost? Does anyone else have an insurance policy that provides unlimited rental coverage? Does anyone else like to get accurate answers from a vendor or am I the only one? DO NOT BRING YOUR CAR TO THIS DISHONEST OUTFIT.

When I used PURE for my accident repair 2 years ago. They allowed $15,000 for total rental car with no time limit and maximum of $100/ day for the rental car for which they have a contract with Enterprise. PURE was great. No excuses, paid everything. Premiums more expensive yes, Aggravation factor none. You get what you pay for.

 

[pjdcorp]

When I used PURE for my accident repair 2 years ago. They allowed $15,000 for total rental car with no time limit and maximum of $100/ day for the rental car for which they have a contract with Enterprise. PURE was great. No excuses, paid everything. Premiums more expensive yes, Aggravation factor none. You get what you pay for.

My issue was with the repair shop, not my carrier. They hadn't even gotten an estimate to consider. I was being sarcastic with my questions about rental coverage. Of course no one has unlimited rental coverage.

 

[WildRide47]

My issue was with the repair shop, not my carrier. They hadn't even gotten an estimate to consider. I was being sarcastic with my questions about rental coverage. Of course no one has unlimited rental coverage.

You specifically asked "Am I the only guy whose insurance company limits them to a # of days and / or total rental cost". That was a question asking the owners on this forum what their experiences were concerning this. I answered your question and now you deny you wanted an answer. Don't waste people's time on this board if you don't care what the answer is.

 

[LuvLucy]

Repair costs on these are insane. Someone dinged my new AT in a parking lot (Rear Drivers door). it's currently in the shop and State Farm will be paying $7500 for this scratch - Fatest sheet I've ever seen written, no questions asked. I have seen this gouging with Tesla a few years ago, and now I'm seeing it again. My regular shop took it in but decided they did not want to touch it because it was a Lucid and they are not "Certified". Here is what $7500 in damage looks like - crazy town. Before anyone lights up on me - I worked for CCC for 10 years and sorta know my way around the space.