I had a similar experience at an EVGO charge station, attempting to charge my Tesla Model X. Twice I attempted to get a charge started at a 50 kWh outlet, and twice I got an error message. Then I switched to a lower power level 2 outlet and got a similar error message. I noted that while the charging station couldn’t figure out how to charge my Tesla, it had absolutely no problem at all charging my credit card $15.00. This charge was later removed.
After 20 minutes of futzing around, with the movie at the mall about to start and desperate to take a piss, I gave up and drove away.
Mind, several days prior I had driven our Tesla from San Diego to Denver, a distance of 1100 statute miles. I charged seven times along the way. At all times, all I did was plug in to a Tesla Supercharger stall. No waiting, no glitches.
I then drove back to San Diego, charging six times . Again, no waiting, no glitches.
I’m the biggest EEEHLOHHHN-basher on this board, but on this recent 2200 mile, thirteen charging stop road trip, I was very happy to have been able to plug in to his supercharger network, glitch free and wait free AND, at absolutely no cost to me. Thank you, Elon.