Car asking for PIN when key fob is in the car

[andrew61]

It only happens for my wife and me when the car is in Park and a door is opened. While this is not a major issue, it's irritating. Add to a list of irritating things that come and go. these issues keep us from relaxing into an amazing car. It's worse for my wife -- she won't even consider taking it to Tahoe, which is what we bought it for.

I recommend Lucid stop adding features and clean up their software. Software in cars is not like software on a mobile phone; car software is five 9's reliability ... I know most folks here are enthusiasts -- I appreciate that! But if Lucid is going to flourish, it needs to release fewer features and everything that is released needs to work.

 

[andrew61]

Confirming this as a bug:

1. Stop the car with the fob in the car in any location (hand, purse, cup holder, wherever
2. Put the car in park
3. Exit the car briefly, like someone is leaving, or opening a work garage door
4. Get right back in the car
5. Car asks for PIN.
6. After 40 seconds to a minute, the car stops asking for the pin, and you can drive it.

Definitely a bug.

I really like the car -- great to drive, but my wife drives the car every day, I only drive it on the weekends. She's almost done. The car is perfect otherwise. Not sure it has 1,000 miles yet. Hopefully, I can turn her around!!! Otherwise, someone is going to get a hell of a deal from us.

 

[scal_air]

Confirming this as a bug:

1. Stop the car with the fob in the car in any location (hand, purse, cup holder, wherever
2. Put the car in park
3. Exit the car briefly, like someone is leaving, or opening a work garage door
4. Get right back in the car
5. Car asks for PIN.
6. After 40 seconds to a minute, the car stops asking for the pin, and you can drive it.

Definitely a bug.

I really like the car -- great to drive, but my wife drives the car every day, I only drive it on the weekends. She's almost done. The car is perfect otherwise. Not sure it has 1,000 miles yet. Hopefully, I can turn her around!!! Otherwise, someone is going to get a hell of a deal from us.

Huh, that's definitely interesting. Don't use the fob so that doesn't happen to me. Is it that much of a deal breaker to enter the PIN? Or can you install the Lucid app on her phone? You can still use the fob but it may stop asking for the PIN.

 

[hydbob]

Confirming this as a bug:

1. Stop the car with the fob in the car in any location (hand, purse, cup holder, wherever
2. Put the car in park
3. Exit the car briefly, like someone is leaving, or opening a work garage door
4. Get right back in the car
5. Car asks for PIN.
6. After 40 seconds to a minute, the car stops asking for the pin, and you can drive it.

Definitely a bug.

I really like the car -- great to drive, but my wife drives the car every day, I only drive it on the weekends. She's almost done. The car is perfect otherwise. Not sure it has 1,000 miles yet. Hopefully, I can turn her around!!! Otherwise, someone is going to get a hell of a deal from us.

So this is reproducible every time? That is a bug because I don't experience this at all when I get in/out of the car with the fob in my pocket.

 

[Lucken]

All I use is the fob and it doesn’t happen to me either. So I’d call it an issue with the OP’s car as opposed to a widespread ’bug’.

 

[BS8899]

So this is reproducible every time? That is a bug because I don't experience this at all when I get in/out of the car with the fob in my pocket.

I have had problems of the Lucid asking for PIN post the X.52 OTA. After resetting, mine is OK at this time. Perhaps this ahs ben asked and answered, just in case:
> do both you and your wife have profiles/PINs on the Lucid?
> do you encounter this PIN problem" when you are both in the car and you both have your mobile keys?
> do you and your wife use the same PIN or are they different?

 

[andrew61]

I have had problems of the Lucid asking for PIN post the X.52 OTA. After resetting, mine is OK at this time. Perhaps this ahs ben asked and answered, just in case:
> do both you and your wife have profiles/PINs on the Lucid?
> do you encounter this PIN problem" when you are both in the car and you both have your mobile keys?
> do you and your wife use the same PIN or are they different?

Reseting the car or reseting (or re connecting) the fob or something else? I could see reseting the car might solve this. Let me know!! I''d love to fix this

 

[andrew61]

Huh, that's definitely interesting. Don't use the fob so that doesn't happen to me. Is it that much of a deal breaker to enter the PIN? Or can you install the Lucid app on her phone? You can still use the fob but it may stop asking for the PIN.

she has the phone key properly set up and with her, so it's a problem with both. No, this one issue is not a problem, but its been a cascade of little problems. We're working through them one by one. But my wife just has a loss of confidence in the car. I get it for everyone here -- its a great driving car -- one of the best if not the best, but the bugs, resets, etc are frustrating her -- She's not much of a techie -- a lawyer, actually. She just want to drive the car (fast)

 

[BS8899]

The Service Advisor reset the car for me.

she has the phone key properly set up and with her, so it's a problem with both. No, this one issue is not a problem, but its been a cascade of little problems. We're working through them one by one. But my wife just has a loss of confidence in the car. I get it for everyone here -- its a great driving car -- one of the best if not the best, but the bugs, resets, etc are frustrating her -- She's not much of a techie -- a lawyer, actually. She just want to drive the car (fast)

The Lucid Service Advisor reset the car for me (~2 months ago). I'd suggest you follow some of the DYI reset methods. You can reset it on your own. I think it is called "The Bobby Reset".
I agree with you that Lucid has had many, way too many, software problems over the years. I think Lucid's SW development/deployment processes are inept. Several forum readers/moderators disagree strongly with me, often citing how much Lucid has improved since UX 1.0. Some owners compare Lucid's SW challenges with Tesla's history and attribute it to the learning curve. While all of that is true to a point, Tesla, being the first mover, had the time (over 10 years) to refine, Lucid does not have that luxury. For Lucid to survive and prevail, they must take software development and deployment much more seriously.

You can read my old beef here: https://lucidowners.com/threads/bugs-and-system-validation.4197/

As I mentioned, not everyone agrees with my view.

 

[BS8899]

she has the phone key properly set up and with her, so it's a problem with both. No, this one issue is not a problem, but its been a cascade of little problems. We're working through them one by one. But my wife just has a loss of confidence in the car. I get it for everyone here -- its a great driving car -- one of the best if not the best, but the bugs, resets, etc are frustrating her -- She's not much of a techie -- a lawyer, actually. She just want to drive the car (fast)

Does the car ask for the PIN if only YOU are in the car?

 

[scal_air]

So my uneducated guess, is if your wife has both the fob and her phone (properly set up as a mobile key), there is some software glitch that is causing it. Driving home yesterday from Santa Barbara, the car noted that no key was detected 3 times while driving. The phone was adjacent to the cup holder, but not in it. Each time, the warning went away in 2-3 seconds - irritating but no harm, no foul. Doesn't sound like a HW issue since it corrects quickly - maybe a processing issue? I know we have many software inclined folks on the form that could chime in...

But if this this is reproducible, I'm sure that your service center would try to fix it.

 

[GoFast]

Confirming this as a bug:

1. Stop the car with the fob in the car in any location (hand, purse, cup holder, wherever
2. Put the car in park
3. Exit the car briefly, like someone is leaving, or opening a work garage door
4. Get right back in the car
5. Car asks for PIN.
6. After 40 seconds to a minute, the car stops asking for the pin, and you can drive it.

Definitely a bug.

I really like the car -- great to drive, but my wife drives the car every day, I only drive it on the weekends. She's almost done. The car is perfect otherwise. Not sure it has 1,000 miles yet. Hopefully, I can turn her around!!! Otherwise, someone is going to get a hell of a deal from us.

Call service.

There is an issue with your access control HW in the car. No amount of SW will fix that.

 

[Sandvinsd]

Confirming this as a bug:

1. Stop the car with the fob in the car in any location (hand, purse, cup holder, wherever
2. Put the car in park
3. Exit the car briefly, like someone is leaving, or opening a work garage door
4. Get right back in the car
5. Car asks for PIN.
6. After 40 seconds to a minute, the car stops asking for the pin, and you can drive it.

Definitely a bug.

I really like the car -- great to drive, but my wife drives the car every day, I only drive it on the weekends. She's almost done. The car is perfect otherwise. Not sure it has 1,000 miles yet. Hopefully, I can turn her around!!! Otherwise, someone is going to get a hell of a deal from us.

Yes. Exactly. I have had it happen to me at least a half dozen times. It’s very frustrating, especially at the airport and security is yelling at you to move the car.

 

[MJAir23TheGoat]

Have had key not detected/enter pin starting 7-10 days ago. Have had the car a GT for a month.
Agree this is quite frustrating!

 

[borski]

Confirming this as a bug:

1. Stop the car with the fob in the car in any location (hand, purse, cup holder, wherever
2. Put the car in park
3. Exit the car briefly, like someone is leaving, or opening a work garage door
4. Get right back in the car
5. Car asks for PIN.
6. After 40 seconds to a minute, the car stops asking for the pin, and you can drive it.

Definitely a bug.

I really like the car -- great to drive, but my wife drives the car every day, I only drive it on the weekends. She's almost done. The car is perfect otherwise. Not sure it has 1,000 miles yet. Hopefully, I can turn her around!!! Otherwise, someone is going to get a hell of a deal from us.

This definitely does not happen for me. I have tried reproducing it and have failed to each time.

As @GoFast said, this is almost certainly a hardware issue. Service will be your solution in this case, I think.

(That said, this sucks and I hope it gets resolved ASAP for you)

 

[andrew61]

This definitely does not happen for me. I have tried reproducing it and have failed to each time.

As @GoFast said, this is almost certainly a hardware issue. Service will be your solution in this case, I think.

(That said, this sucks and I hope it gets resolved ASAP for you)

why do you think its a hardware issue? (just wondering). I would think it's an intermittent software bug -- may be interacting with some old version of embedded software on our car -- remember, it's 2022 -- but of course, I have no real idea ... lots of folks are reporting it here.

 

[borski]

why do you think its a hardware issue? (just wondering). I would think it's an intermittent software bug -- may be interacting with some old version of embedded software on our car -- remember, it's 2022 -- but of course, I have no real idea ... lots of folks are reporting it here.

I’ll just say this: @GoFast tends to know what he’s talking about, from our experience here.

(Also, intermittent software bugs are certainly possible, but they’d be intermittent for everyone, most likely - I could devise a scenario in which its software; a race condition, for example, or some ECU with old software as you mentioned, but given the symptoms it seems less likely to be SW than HW. With @GoFast’s comment, I lean toward HW)

 

[andrew61]

I called Lucid Service -- He immediately said the following:
"The most likely problem is the battery is weak and not constantly connected to the car. Further, he said if you have a house with an attached garage (me)`, you have to keep your keys in a Faraday box, or the battery gets weak in 3-5 days. He also told me to buy batteries without the safety coating or it would not work. There is no workaround and no way that he knows of to turn off the proximity sensors. It's a known problem. " Christopher from service at Millbrae will call later if there is anything else to add.

The service person seemed experienced and was easy to work with.

Maybe Lucid needs to hire a few experienced CAR User research and design folks -- This seems like a pretty solvable issue??

 

[andrew61]

Call service.

There is an issue with your access control HW in the car. No amount of SW will fix that.

I called service, and they said it's the battery -- we'll try that, and if that does not work, Milbrea will take the car. Thank you!!

 

[borski]

I called service, and they said it's the battery -- we'll try that, and if that does not work, Milbrea will take the car. Thank you!!

Make sure to remove any bitterant coating with rubbing alcohol.

If it were the battery, I would expect it to show up more frequently, and not with the consistent behavior of “when you leave the car after it was on,” so my guess is you’ll find Millbrae taking it in.

But hey, if a battery swap fixes it, awesome!