Anyone else encounter a strange tear in seat upholstery?

[inthewoods]

The stitching on my seat bottom has separated. I notified CS four weeks ago, have made three phone follow-up queries and await a reply.

and I weigh 173, so it’s unlikely my caboose is at fault.

 

[inthewoods]

and I weigh 173, so it’s unlikely my caboose is at fault.

Resolved - CS will replace the seat

 

[chris]

Resolved - CS will replace the seat

You are getting the whole seat replaced? I only got the cover replaced

 

[inthewoods]

They’re picking up the car, bringing it to Plainview and I thought it was to replace the seat. But if I misunderstood, and it’s replacement of the cover only, I’m okay with that too.

 

[JimT]

Hello All,

I've had my lucid air pure for a out 3 months now. I just discovered this tear on my driver's side seat. It's strange in that I do not carry anything sharp in my pockets and have no recollection of anything being caught. It's very cleanly torn along the perforations of the leather. The leather there seems particularly thin and under high tension. Has anyone else encountered a tear of this style and location?

View attachment 19287

Just found one this morning that was not there yesterday. Do not carry anything in back pocket. Has anyone had success getting this fixed?

 

[borski]

Just found one this morning that was not there yesterday. Do not carry anything in back pocket. Has anyone had success getting this fixed?

Contact service. Assuming this is Purluxe, and not leather, this is a known defect and they will replace it under warranty.

 

[jaba]

my care is 9 months old and my driver seet start showing same deterioration, I called customer care and they told me warranty does not cover upholstery and trim becuse it is under weare and tear. I am not happy about it becuse I am very sure it is not something I caused . I think it is a design and quality problem.

after several emails with Lucid customer care assistant manager" James" who refuse to take care of the design and quality problem in his product, a service center manager called me and offer to replace the upholstery for free charge. I was very impressed by their first-class service, they arrange to tow the care on a flatbed tow truck to do the repair and bring the care back after 3 days. Thanks, Lucid.

 

[arun.sharma787]

Hello All,

I've had my lucid air pure for a out 3 months now. I just discovered this tear on my driver's side seat. It's strange in that I do not carry anything sharp in my pockets and have no recollection of anything being caught. It's very cleanly torn along the perforations of the leather. The leather there seems particularly thin and under high tension. Has anyone else encountered a tear of this style and location?

View attachment 19287

You are not alone. Drive side I see a crack too. I had to really spread the seat bolster to take the picture. This crack was well hidden. Only a detective wife of mine could uncover it.

 

[Lucken]

You are not alone. Drive side I see a crack too. I had to really spread the seat bolster to take the picture. This crack was well hidden. Only a detective wife of mine could uncover it.View attachment 25334

I had a similar issue and the SC ordered a new seat back cover. After installation it looks like new.

 

[Sam6062]

You are not alone. Drive side I see a crack too. I had to really spread the seat bolster to take the picture. This crack was well hidden. Only a detective wife of mine could uncover it.View attachment 25334

While not a crack the passenger side seat on my 2022 GT (June 10th) has enough wear to start to develop a crack soon. Mine is on the non perforated section that does not even touch any body part. Lucid said it’s not an issue or a covered item. This is the Houston Region (TX). We drive this car no more than twice a week. Still have not made it to 10k miles. The car sits in the garage.