Ugh, sorry, I'm too verbose. This turned in to a bit of a wall of text...
TL/DR: Long-time Tesla customer, and their service is the main reason why I no longer want my Model S.
QUICK AND DIRTY:
Model S (P100D)
Pros:
- Supercharging network is fantastic, and I've never once had an issue at any charging station. I live in a very EV-unfriendly part of the country tho, so YMMV.
- After 70K miles, only ever had two issues, one major, one minor.
- Software is rock-solid. Native navigation system is the best in any car.
Cons:
- At the time, this was your only option for EVs so you just accept the horrible fit/finish.
- After 70K miles, I hope to never have to "text" Tesla service ever again.
- Software UI has taken a major step back. For example, the ability to quickly navigate the HVAC system has been ruined, but thankfully we have great features like "Joe Mode".
GT Air
Pros:
- Comfy, quite, and solid.
- Handles better than my Model S. Like, WAY better. Maybe it's because the car is a full 1,000 lbs heavier? Dunno, but I would swear they lied to me when they said the suspension was just springs.
- Range is a game-changer for monthly road trip (would have to stop and charge in the Tesla, not in the GT).
Cons:
- I've got that windshield laminating issue where headlights are "ghosted". However, I had really shitty LASIK surgery 25 years ago and already have ghosted vision, so... I don't notice it. Had to take a video and look at it on my phone to confirm it existed haha.
- Software isn't there yet. Two major gripes is activating the HVAC from the app takes 1-2 minutes at times (usually waiting for the car to wake up), and not being able to have nav and audio available at the same time.
- I'm 6'4" and thus even if I put the seat all the way to the floor, the part of the windscreen that transitions from clear to tinted is like riiiiight above the center of my vision. Makes driving at night kind of annoying. They also put this huge, black sun visor smack-dab in the middle of the windshield which IMO kinda ruins the whole purpose of having that giant windshield in the first place. Once I figure out how to unmount that thing from the windshield, I'm putting it in the trash.
THE NARRITAVE:
I've had two Model S's. First one I got was in February of 2013. It was a very early number (sub-3,000) and I was one of the first poeple to take delivery of a Tesla in my state. Although I live within an hour of Chicago, I'm located in Indiana. The Chicagoland sales/service center was shoehorned in a terrible location in the City, and I actually took delivery of my vehicle out of a dingy warehouse. Didn't care, because after waiting several years, I finally had a Tesla. That car had its share of problems from a squeaky sunroof (the "summer squeak" they called it) to alignment issues, to the emergency break failing to safe mode in my garage making the car undrivable. Each time I had an issue, they would send someone remote from Chicago within a day or two to fix the issue.
Fast-forward to December 2015, I decide I'm going to upgrade to another Model S, a P100D. I traded in the old S85 (it only had about 30K miles on it) and In the beginning, the car was great. The Supercharger network had really grown since '13, and we drove the car all the way down to San Antonio, Texas and all the way up to Bar Harbor, Maine. Zero issues with charging, but this was before the Model 3 was released so Superchargrers were still pretty uncrowded. However great the car was, the service was something else. One of the radar sensors went bad which had to be replaced, and the heater core burned itself out which also had to be replaced. Neither time was I offered the ability for mobile service. When I had to get the heater core replaced, the earliest I could make an appointment was two weeks. We were approaching the end of the cold season so it was bareable to drive my short commute without a heater. The day before I'm supposed to take the car up to Chicago, a huge spring storm rolls through and knocks the power out at the service center. They
texted me that night to reschedule, and much to my dismay, I had to wait
another two weeks. They were unwilling/unable to slot me in the following day and the person I was texting with was like 'ya sorry'. There's no number you can call to actually speak to a person (at least none that I could ever find) and you're pretty much at the mercy of the person you're texting.
About a month ago, I was driving home during an ice storm that rolled through a week before Thanksgiving. The car lost tracting while going around a corner, and I slammed in to the crub. Ended up shearing the tie rod on the front right wheel, as well as doing some very minor damange to the fender. Unfortunately, Tesla will not allow you to have your car worked on at just any body shop, you have to have it worked on by an authorized body shop. This meant that I had to have the car flat-bed trailered up to Chicago. Their reasoning being that "the car is aluminum" and no one but a Tesla-trained body shop can work on aluminum cars or something like that. Fine, whatever. Problem is, the car has been up in Chicago for over a month waiting on parts. The body shop originally said "10-14 days" and now they're saying "we'll let you know when we get the parts".
I had already been toying with the idea of getting a new car. My father had just taken delivery of an EQS, and I was pretty impressed with the quality of the vehicle. I hadn't really done much reasearch in to Lucid, and fell down a rather deep rabbit hole for several weeks before pulling the trigger. I finalized the order of my vehicle on a Tuesday, and on that Friday, was driving a new GT out of the Chicago showroom. Since Lucid doesn't have a trade-in program yet, I figure the Tesla can sit up at the body shop until the parts finally come in and I'll just sell it privately.
The car has been great so far. I hadn't known how bad the Tesla had gotten until I drove the Lucid. I can fully appreciate that after putting 70K miles on a car, it's going to be "well lived in" but holy cow this car is
tight. It's comfy, my wife and kids love riding in it (massaging seats are going to end up costing me another Lucid I fear), and this thing handles so much nicer than my Tesla ever did. Sure, there are some software nits that need addressing (like how the six choices for "interior colors" are blue, blue, blue, grey-blue, grey, and red), but reading thru these forums I've yet to not find several other owners squwaking about the same issues. I have no doubt that Lucid will "fix" these issues.
Case-in-point, I was having some bugs with Tidal/Spotify streaming. In the
two software updates that I've been pushed since taking delivery a scant two weeks ago, these bugs have been squashed. That gives me great confidence in things to come.