Not in Turtle Mode, yet

[CLTGT]

Good point… Did they give you a budget?

Nope, just said “short of a Ferrari”, but supposed to find out more tomorrow. I am more worried about how they treat my car. Not putting my car on an enclosed transport when I have put less tha 55 miles on it is quite worrisome.

 

[Impatient7536]

I'm guessing this is because Atlanta is not a Lucid service center, but an authorized repair shop, so they don't have the usual resources at their disposal. That, and the fact that you're in a different state likely means renting for you would be a big trickier, maybe?

Either way, crappy situation for you. Hopefully it gets resolved quickly and you have no other issues anytime soon.

if they gave you the option of repairing and giving back this original car (assuming it'll take a few weeks), or giving you a new one off the factory line (couple months again), which would you choose? it must be devastating and a big blow for your confidence towards the car....

 

[CLTGT]

Honestly, right now, if they gave me the option of getting my money back, I might take it. I have no idea what I would buy, but Lucid has done about everything it can in my book to make me want to walk away.

”Big Blow” is an understatement. I was really looking forward to the great driving car I heard so much about and experienced during my test drive and the 53 miles I actually got to drive it. Let’s just see how Lucid handles this most unfortunate experience.

 

[stratus]

Honestly, right now, if they gave me the option of getting my money back, I might take it. I have no idea what I would buy, but Lucid has done about everything it can in my book to make me want to walk away.

”Big Blow” is an understatement. I was really looking forward to the great driving car I heard so much about and experienced during my test drive and the 53 miles I actually got to drive it. Let’s just see how Lucid handles this most unfortunate experience.

I am truly sorry. They really need to get their damn shit together. It’s becoming pathetic.
In my opinion , you should be offered a brand new vehicle. It’s preposterous that this seems to be an occurrence that has happened to more than just one or 2 people.

 

[Coltonw011]

I am truly sorry. They really need to get their damn shit together. It’s becoming pathetic.
In my opinion , you should be offered a brand new vehicle. It’s preposterous that this seems to be an occurrence that has happened to more than just one or 2 people.

I wouldn’t call it pathetic - shit happens, granted we are a small section of Lucid owners, and any drive motor failure is shitty, there haven’t been that many. I don’t think it could’ve happened to a more unfortunate person as @CLTGT has been kicked when they are down. I know Lucid has been studying the drive motor failures and hopefully they can limit it in the future. Nobody can blame the OP for how they feel as it’s been an all around rough experience. I just hope it gets remedied soon, and as others have said, no further issues..

 

[CLTGT]

In speaking with the rep at Customer Care, it is pretty apparent it is one of two things, either the oil from the motor or the coolant from the battery pack. Either way, it’s an issue pretty fatal to the operation of the vehicle. It is just inexcusable that Lucid has had my money for three weeks so far with only one of those being when I could actually drive the car. By the time they actually fix this and get the car back to me, the best case scenario is them having my money for five weeks with me only having it for one, best case. And now they expect me to arrange a rental, pay for it, go wherever I have to go pick it up, and submit my expenses.

I am really hoping for a better response tomorrow. I seriously doubt they would offer a different car. I don’t expect that, but I do expect a response more than just a tow truck showing up at my doorstep.

 

[stratus]

I wouldn’t call it pathetic - shit happens, granted we are a small section of Lucid owners, and any drive motor failure is shitty, there haven’t been that many. I don’t think it could’ve happened to a more unfortunate person as @CLTGT has been kicked when they are down. I know Lucid has been studying the drive motor failures and hopefully they can limit it in the future. Nobody can blame the OP for how they feel as it’s been an all around rough experience. I just hope it gets remedied soon, and as others have said, no further issues..

Perhaps I worded it too strongly , but it is just a manifestation of how stressed I am about eventually receiving the car and having the constant worry that something horrible will happen.
I have also become a bit frustrated about the complete lack of specific information and the marked delay I have experienced( I know I am not alone). Anyway, I am not sure the car will be worth it if I am always worried that it will fail while driving down down a freeway at 70mph. Again, probably not the most rational thought process .

I wouldn’t call it pathetic - shit happens, granted we are a small section of Lucid owners, and any drive motor failure is shitty, there haven’t been that many. I don’t think it could’ve happened to a more unfortunate person as @CLTGT has been kicked when they are down. I know Lucid has been studying the drive motor failures and hopefully they can limit it in the future. Nobody can blame the OP for how they feel as it’s been an all around rough experience. I just hope it gets remedied soon, and as others have said, no further issues..

 

[stratus]

In speaking with the rep at Customer Care, it is pretty apparent it is one of two things, either the oil from the motor or the coolant from the battery pack. Either way, it’s an issue pretty fatal to the operation of the vehicle. It is just inexcusable that Lucid has had my money for three weeks so far with only one of those being when I could actually drive the car. By the time they actually fix this and get the car back to me, the best case scenario is them having my money for five weeks with me only having it for one, best case. And now they expect me to arrange a rental, pay for it, go wherever I have to go pick it up, and submit my expenses.

I am really hoping for a better response tomorrow. I seriously doubt they would offer a different car. I don’t expect that, but I do expect a response more than just a tow truck showing up at my doorstep.

Please keep us informed and again so sorry for the constant frustrations you have experienced.

 

[hydbob]

Perhaps I worded it too strongly , but it is just a manifestation of how stressed I am about eventually receiving the car and having the constant worry that something horrible will happen.
I have also become a bit frustrated about the complete lack of specific information and the marked delay I have experienced( I know I am not alone). Anyway, I am not sure the car will be worth it if I am always worried that it will fail while driving down down a freeway at 70mph. Again, probably not the most rational thought process .

I mean, it's weird right? A lot of the earlier owners who should have the same drive units have put thousands of miles on their motors with no issue. The failure seems to come very early in the life of the vehicle. Maybe Lucid does need to break in the vehicle with 75 miles of driving as part of their factory PDI, but that is an unrealistic expectation.

 

[CLTGT]

The number of miles is random, but you would think failure of any part would, most likely, be at the early stage. My car was delivered with around 50 miles on it and I have put 53 additional on it since delivery. My "failure" came at around 100 miles. It also looks like I do not have a drive unit failure, but rather a failure at some point in the cooling system from talking to one of the mobile techs out of Atlanta. Still not good and you really do not want to drive around with the batteries having a much higher likelihood of going up in flames.

As for the rental car situation, I think that might depend on where the car is being serviced. My car is going to a collision center in Atlanta that Lucid has a relationship with and where the two mobile techs are based out of. One of those techs was asking me for my DL this morning in order to contact Hertz. So, if your service is being performed at a Lucid Service Center, you might get a more complete experience than if they are using a contracted location where the resources are not as great. Makes sense, but it also makes the experience a much more inferior product when compared to more established manufacturers. I am not saying that is good or bad, just something to really take into consideration that might not be communicated by sales in the most realistic of lights. I was always told by my DA that "we have mobile service vans that can take care of most issues and we will get you a rental/loaner for times when your car must go to an actual Service Center". Well, yes they will, sort of.

 

[KySerenity]

In speaking with the rep at Customer Care, it is pretty apparent it is one of two things, either the oil from the motor or the coolant from the battery pack. Either way, it’s an issue pretty fatal to the operation of the vehicle. It is just inexcusable that Lucid has had my money for three weeks so far with only one of those being when I could actually drive the car. By the time they actually fix this and get the car back to me, the best case scenario is them having my money for five weeks with me only having it for one, best case. And now they expect me to arrange a rental, pay for it, go wherever I have to go pick it up, and submit my expenses.

I am really hoping for a better response tomorrow. I seriously doubt they would offer a different car. I don’t expect that, but I do expect a response more than just a tow truck showing up at my doorstep.

So sorry to read your problems!! If they cannot provide an enclosed transport trailer, you might request a Lucid car cover be used with the flat bed trailer. That is not difficult and the manner of transport when it traveled from the factory.

Every new car came with the white factory cover we all see in the factory fly over. ALL new owners should request this white cover be provided at the time of delivery just for this reason. They might refuse if these covers are returned to the factory and reused; but it does not hurt to ask.

 

[MPawelek]

So sorry to read your problems!! If they cannot provide an enclosed transport trailer, you might request a Lucid car cover be used with the flat bed trailer. That is not difficult and the manner of transport when it traveled from the factory.

Never ever use a regular car cover with a open trailer. No matter how well fitted and tight even the most minute wrinkle in the fabric will buffet in the wind and act like sand paper on the paint. Even the softest cover will do this. It will leave a haze on the paint in that area. I have hauled antique cars all over the U.S. for 45 years and have seen this damage many times. This is why car companies use shrink wrap instead of car covers.

 

[CLTGT]

So sorry to read your problems!! If they cannot provide an enclosed transport trailer, you might request a Lucid car cover be used with the flat bed trailer. That is not difficult and the manner of transport when it traveled from the factory.

Yes, I thought about that at about midnight last night. It sounds like they have it "covered", so to speak. I told him the car would sit here until they had an enclosed option and they seem to have that lined up.

Normally, I would not even worry about a rental car as I would just use my son's Volvo V60. He is getting ready to go to UNC and will not be taking his car as a freshman, so it would be just sitting here. He had an accident in May though and the body shop is having a hard time getting it completed.

 

[stratus]

I mean, it's weird right? A lot of the earlier owners who should have the same drive units have put thousands of miles on their motors with no issue. The failure seems to come very early in the life of the vehicle. Maybe Lucid does need to break in the vehicle with 75 miles of driving as part of their factory PDI, but that is an unrealistic expectation.

I was thinking the exact thing, but is that even permissible?

 

[Coltonw011]

Perhaps I worded it too strongly , but it is just a manifestation of how stressed I am about eventually receiving the car and having the constant worry that something horrible will happen.
I have also become a bit frustrated about the complete lack of specific information and the marked delay I have experienced( I know I am not alone). Anyway, I am not sure the car will be worth it if I am always worried that it will fail while driving down down a freeway at 70mph. Again, probably not the most rational thought process .

Yea, sadly the negative experiences on here can stick with you. For the vast majority of us, the car has worked great outside of occasional software gremlins that are settled after a reboot. We all wish for improvements on the car, and you should absolutely continue reading on here to inform yourself of the possibilities so that you’re educated. But there aren’t that many instances of failures - we’d like there to be none - it is a rarity. I love my car, but, I haven’t had any major issues either.

 

[Sandvinsd]

The number of miles is random, but you would think failure of any part would, most likely, be at the early stage. My car was delivered with around 50 miles on it and I have put 53 additional on it since delivery. My "failure" came at around 100 miles. It also looks like I do not have a drive unit failure, but rather a failure at some point in the cooling system from talking to one of the mobile techs out of Atlanta. Still not good and you really do not want to drive around with the batteries having a much higher likelihood of going up in flames.

As for the rental car situation, I think that might depend on where the car is being serviced. My car is going to a collision center in Atlanta that Lucid has a relationship with and where the two mobile techs are based out of. One of those techs was asking me for my DL this morning in order to contact Hertz. So, if your service is being performed at a Lucid Service Center, you might get a more complete experience than if they are using a contracted location where the resources are not as great. Makes sense, but it also makes the experience a much more inferior product when compared to more established manufacturers. I am not saying that is good or bad, just something to really take into consideration that might not be communicated by sales in the most realistic of lights. I was always told by my DA that "we have mobile service vans that can take care of most issues and we will get you a rental/loaner for times when your car must go to an actual Service Center". Well, yes they will, sort of.

I am so sorry to hear about your latest experience. At least you discovered it at home instead of in the middle of a long trip. You and I waited so long through the Grey delay and it just sucks to have this happen. Hoping that they have diagnosed it properly and it is a quick fix.

 

[stratus]

Yea, sadly the negative experiences on here can stick with you. For the vast majority of us, the car has worked great outside of occasional software gremlins that are settled after a reboot. We all wish for improvements on the car, and you should absolutely continue reading on here to inform yourself of the possibilities so that you’re educated. But there aren’t that many instances of failures - we’d like there to be none - it is a rarity. I love my car, but, I haven’t had any major issues either.

Good to know and I realize the majority of experiences for owners on the forum have been mainly positive.
Just had a bit of an impulse reaction when I heard that.
I have learned an enormous amount on these forums; it’s encyclopedic.
Now, the pesky little wait for my vehicle marches on.

 

[CLTGT]

I am so sorry to hear about your latest experience. At least you discovered it at home instead of in the middle of a long trip. You and I waited so long through the Grey delay and it just sucks to have this happen. Hoping that they have diagnosed it properly and it is a quick fix.

Well, I kinda had to laugh after I got it cleaned up. I went and got one of the big sheets of cardboard I keep to put under the Mustangs to alert me to a leak and put it under the Lucid. Good news is that the leak appears to have dropped down to a just a few drips. It must have been pretty catastrophic to have put all that fluid on the floor and then be just a few drips since. The spot on the cardboard is probably only 4" in diameter, still alot bigger than any spots under the Mustangs.

 

[MikeTz]

Yes, I thought about that at about midnight last night. It sounds like they have it "covered", so to speak. I told him the car would sit here until they had an enclosed option and they seem to have that lined up.

Normally, I would not even worry about a rental car as I would just use my son's Volvo V60. He is getting ready to go to UNC and will not be taking his car as a freshman, so it would be just sitting here. He had an accident in May though and the body shop is having a hard time getting it completed.

In 2016 our brand new Model X lost coolant from the rear Motor soon after it was delivered. Tesla picked up the Model X at 10AM the next morning and dropped off a rental car for us to use. Tesla called around 2PM the same day to tell us our drive unit was on its way to Tesla so it could be analyzed and a new drive unit was shipped air freighted to the service center . Two days later our car was ready. I am not posting this to praise Tesla and/or compare companies. I learned from that experience that electric drive units in EV's is no big deal. The Tesla service center happens to be twenty minutes from my house but other than the time to and from this failure is not as catastrophic as it seems. Lucid does need to solve the motor fluid leaks fast before it becomes their Achille's heel. I can understand how it feels to wait for a car a couple of years and have it break after a few miles but it is a fantastic car and would be a shame to miss out on a great experience.

 

[MPawelek]

I was thinking the exact thing, but is that even permissible?

The motors could be tested/run on a machine test stand before they are installed in the cars so no mileage would go on the cars.