I've been reading the lists of Lucid problems posted on this forum and I'm astounded. I understand that a new company will undergo problems. All products have a few glitches that the manufacturer usually corrects in the first few months. (Except for Microsoft WIndows, of course.) I can't quite comprehend the quantity of faults posted by people driving $150,000 Lucid vehicles. How can Lucid send so many cars out the door with so many issues? I put down my deposit for an Air Pure last October. Lucid claims the Pure will start rolling at the end of this year. As much as I desire my Pure, I'd rather wait an extra few months for Lucid to get its act together. I don't want a car that I must reboot to change radio stations or open the garage door.
problems and glitches
- Thread starter Ampere
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It's true that the software issues are not being resolved as quickly as many of us were expecting.
One the other hand, at least to my mind, there is nothing on the road today (and that includes a Tesla Model S Plaid which we also own) that approaches its superb blend of power, handling, room, comfort, luxury features, and styling panache.
It's just a damn shame that such an astounding piece of automotive engineering is so sullied by such sorry software.
One the other hand, at least to my mind, there is nothing on the road today (and that includes a Tesla Model S Plaid which we also own) that approaches its superb blend of power, handling, room, comfort, luxury features, and styling panache.
It's just a damn shame that such an astounding piece of automotive engineering is so sullied by such sorry software.
I would like to believe the answer lies in having your customers do much of the legwork identifying software “glitches/inconsistencies” and not taking the time to have your own staff do that work, definitely saves time, but does count on not pissing off your customers to a large extent. The real challenge with that approach is setting appropriate expectations given your resources and the number/profile of the people you piss off As well as rectifying those issues in a progressive and timely manner.
Lucid does not have the benefit of several decades of software evolution as well as development time while other products, less evolved, are sold. How long was the Honda Accord sold without Nav while Honda worked on adding a Nav, or any other manufacturer for that matter. That being said, they did make several very poor design decisions in trying to do something different or fix something that wasn’t broken. Homelink is one such area, I truly believe they wanted to improve the experience (by adding more than just three door/gate possibilities), but their implementation came up short. If they had allowed their own personnel to live with the car for a month or two, there may have been some things done differently. For me, Homelink works, just not as efficiently as I expect it will in time.
I have only driven the car for a week and only around town, probably less than 75 miles, so I have not run into many issues yet, maybe my opinion will change as I use the car more.
The car has been out in the public though for 8+ months and they need to start correcting some of these issues at a faster pace.
Again, I would hope it is Lucid just relying on it’s customers to identify the shortcoming and determine priority rather than just plain incompetence.
Lucid does not have the benefit of several decades of software evolution as well as development time while other products, less evolved, are sold. How long was the Honda Accord sold without Nav while Honda worked on adding a Nav, or any other manufacturer for that matter. That being said, they did make several very poor design decisions in trying to do something different or fix something that wasn’t broken. Homelink is one such area, I truly believe they wanted to improve the experience (by adding more than just three door/gate possibilities), but their implementation came up short. If they had allowed their own personnel to live with the car for a month or two, there may have been some things done differently. For me, Homelink works, just not as efficiently as I expect it will in time.
I have only driven the car for a week and only around town, probably less than 75 miles, so I have not run into many issues yet, maybe my opinion will change as I use the car more.
The car has been out in the public though for 8+ months and they need to start correcting some of these issues at a faster pace.
Again, I would hope it is Lucid just relying on it’s customers to identify the shortcoming and determine priority rather than just plain incompetence.
It's really a matter of testing like others have mentioned. Even if their employees had a test car for months, it's still something that is not consistent between owners. Several issues that other owners are experiencing I have never experienced in 7 months of ownership. How can you squash a bug if it never appears? Like @CLTGT and @hmp10 said, the best Lucid can do is take our bug reports and just fix them.
johnjbarton
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What is the best way to report bugs? Sending email to customercare nets me quotes from the user manual.
magesh
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Color me blind .. but FWIW Tesla'ites (is that even a word?) were more amenable, forgiving to Musk, than the Lucid'ites here? I see a diff' level of expectations set here in these forums, vs the Tesla forums in its nascent years.
True, some tech is now 'standard' (GPS homelink, Sentry, TACC, etc) and we benchmark against those. IDK how realistic those expectations OR how soon should we see them, etc ...
I'm confident Lucid is hearing our noise & will fix these .. but yes, time is of the essence. The next few years, by 2026 at the earliest, we will see a lot more competition and people will start to gravitate, based on their needs. I'm already seeing people moving away from Tesla since there are more choices out there now.
True, some tech is now 'standard' (GPS homelink, Sentry, TACC, etc) and we benchmark against those. IDK how realistic those expectations OR how soon should we see them, etc ...
I'm confident Lucid is hearing our noise & will fix these .. but yes, time is of the essence. The next few years, by 2026 at the earliest, we will see a lot more competition and people will start to gravitate, based on their needs. I'm already seeing people moving away from Tesla since there are more choices out there now.
Software is hard. Lucid appears to be a company mostly run by electrical and automotive engineers. Like most who don’t live and breathe software, they clearly underestimated the challenge. Just wasn’t emphasized enough in the company culture. I think they’ll turn it around, though. When every review is “This car is amazing to drive, but the software…” that has to register eventually. No one at Lucid is happy with the current state of the software, I imagine.
But don’t expect it to turn around overnight. It might be good enough in a year, but it probably won’t be great for much longer than that.
But don’t expect it to turn around overnight. It might be good enough in a year, but it probably won’t be great for much longer than that.
This is the best handling and comfortable car I've ever owned. Software needs work, honestly they need to allow some owners to directly correspond with engineers. We all want the best.
I've never driven one, but from I've seen here the Air is truly an engineering marvel. It's so unfortunate that it's saddled with not just the software issues, but with a constellation of minor details such as needing the felt to fix the steering wheel creak, or someone thinking of resorting to superglue to hold up the license plate, or the velcro failing to hold carpet.
If I were the engineering design team, I'd not be happy. This would be the equivalent of , say , a Mona Lisa painting with a crappy frame.
If I were the engineering design team, I'd not be happy. This would be the equivalent of , say , a Mona Lisa painting with a crappy frame.
I don't think that Lucid intended that customers would be used as Ginny pigs to find bugs. As I have said too many times, I believe that the management of the software was bungled. The project was started late, or had the wrong people designing it, who knows? They needed to get cars on the road so the software was pushed out, unfinished, and they scrambled to add functionality and fix bugs. I also believe that at some point it was realized that the base platform needed to be retooled and now we wait until that is done.
Just my humble opinion.
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Lucid started work on the Air in 2014 after already having been supplying EV drive components to others for 7 years. There is now way any car released today should get any of the latitude Tesla did 10 years ago.
The number of unforced errors by Lucid indicated a bunch of engineers who think they can do everything better and don’t want to use off the shelf.
This has resulted in homelink (just put it on the mirror). Lock unlock (Bluetooth really?) Use what everyone else is using. And in 2022 nearly everyone primary device is a smart phone and dominated by iPhone in USA. No CarPlay at introduction. Over 70% of new car buyers in USA won’t buy a car without CarPlay.
Those three thing alone, with minimal effort as all are “off the shelf” would fix the majority of the failures of the Lucid software. Not hard, but requires admitting mistakes.
Just to put things into perspective: Apple, arguably one of the most talented software organizations on Earth, has been quietly working on some sort of car project for the better part of ten years. And they are still years away from shipping that product, whatever that product may be. (CarPlay is a different project and team.) They have that luxury. They make so much money on other things they can burn billions on a car project and not bat an eyelash. Lucid has no other product. (Other than batteries for Formula E.) Threy had to start shipping, software glitches be damned.
Everyone likes to praise Tesla’s software, and it is mostly ok nowadays. But ask anyone who doesn’t live in California how well many features work, and you get a different picture. Or ask early adopters how well those first few years went.
And, talk about Guinea Pigs. FSD has been 100% developed in collaboration with actual customers, who are more than happy to pay Tesla for the privilege of reporting bugs to them. And those bugs sometimes include the car almost killing you.
If you’re getting a negative impression on this forum, that would be because Lucid’s customers are a different breed (by design). So I think Lucid is going to have to turbo charge their learning curve.
Everyone likes to praise Tesla’s software, and it is mostly ok nowadays. But ask anyone who doesn’t live in California how well many features work, and you get a different picture. Or ask early adopters how well those first few years went.
And, talk about Guinea Pigs. FSD has been 100% developed in collaboration with actual customers, who are more than happy to pay Tesla for the privilege of reporting bugs to them. And those bugs sometimes include the car almost killing you.
If you’re getting a negative impression on this forum, that would be because Lucid’s customers are a different breed (by design). So I think Lucid is going to have to turbo charge their learning curve.
I think this is where a lot of the disconnect lies with Lucid and expectations. Sure, Lucid could have built their entire platform with “off the shelf” components. They made a conscious decision not to. They (rightly, if you ask me) figured in a luxury space, especially in the long run, they needed their software to help with their brand differentiation. It’s a key company value. The entire driving experience has to be unique. Few of the physical components of the car are off the shelf, so none of the software would be, either. But that means way more time and effort needs to go into development. And that’s where something seems to have gone wrong.
Tesla made the same bet, and it worked out very well for them.
Once you build on a foundation of your own bespoke software, simply “plugging in” pre-built components and making them conform to your system often ends up taking as much time as just writing it yourself.
Short-term pain for long-term gain. Sucks for us early adopters in the meantime. But that’s why it’s good other car brands exist.
Sure, however some things should be a given in official first software. We say: I-two, ninety-five not I-two hundred ninety-five.
Yeah. I hear you. I remember when Apple Maps was first released. There were a lot of doozies in there.
Ask a Latinx person what it’s like to listen to any nav software pronounce half the Spanish names of streets all over California. Or better yet, all the Native American street and town names in the Philly area. This is a very old and far from solved problem.
Well if you listen to this, it will upset most of you.
m.soundcloud.com
Lucid Motors’ Mike Bell on Software-Defined Innovation - Ep. 174
Stream Lucid Motors’ Mike Bell on Software-Defined Innovation - Ep. 174 by The AI Podcast on desktop and mobile. Play over 320 million tracks for free on SoundCloud.
m.soundcloud.com
AIR.LUCID
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Intermittent bugs, when only a few experienced them, are extremely hard to identify and fix.
Then when think it is fixed, is it really fixed.
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Well if you listen to this, it will upset most of you.
Lucid Motors’ Mike Bell on Software-Defined Innovation - Ep. 174
Stream Lucid Motors’ Mike Bell on Software-Defined Innovation - Ep. 174 by The AI Podcast on desktop and mobile. Play over 320 million tracks for free on SoundCloud.
Right you are. I had to quit listening a few minutes in, as the steam coming from my ears was too loud.
When software will reliably unlock cars, raise and lower garage doors, and display camera images properly, then maybe I will be able to stand someone talking about all the wonders that software engineering is bringing to the automotive world.
This applies to our Tesla as much as to our Lucid, by the way.
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FWIW it took Tesla ten years to add waypoint capability to their homegrown GPS navigation software.
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I made it through the whole episode but kept wondering what company he was working for. Just a tad off from reality. And that dream drive pro, wow!
