560 Miles In - Black Screens

[JohnFliesYou]

With just under 560 total miles on my 2025 Lucid Air Touring, both center console screens have been going black while driving. The Service Center has now had my vehicle for 7 days and just sent me an update stating that they cannot find anything wrong.

I really like the vehicle, and have praised it as compared to the Tesla that I traded, but It’s concerning that there is undoubtedly an issue (which is likely going reoccur) with my brand-new vehicle and even after keeping it for 7 days (out of the 33 days I’ve owned it) Lucid is unable to determine the issue.

The service center states that they did the following:

• Checked system, no trouble codes.
• Inspected control module for water or other damage, none.
• Inspected connectors and harness, no issue.
• Did wiggle test on harness to ensure no chaffing, none.
• Brought in engineer team, no issues found.

I'd like to note that I have not seen the vehicle leave the service facility the entire time that it's been there, but they stated that they would take it on a "test drive" tonight (which I would've thought they would've already done) no more than 20 minutes from the facility. According to the app it's currently 24 miles away (at least 40 mins one way) from the service center, parked at a small baseball field.

Aside from this issue, the vehicle has been great and I've expressed my satisfaction many people that have asked about the car. Hopefully in the future I'm able to say that I had an issue, but Lucid got it taken care of. Not off to the best start. I've shared this a couple other places, and also wanted to do so here.

 

[amcclain]

Curious about if/how this was resolved. Hope things have been better for you.

I have been away - car was parked and off for ~2 weeks. Went to drive it today and having what might be a similar issue - car is driveable but center and top-right displays are off entirely. Reset using steering wheel buttons did not resolve, many features entirely inaccessible - climate, cameras, infotainment etc. Looks like your second pic with those screens dark, not like the first one where they appear to be “on” but blank.

So strange to have that kind of failure while the car was just sitting quietly, had been fine before I left.

Anyway, please lmk if you happen to see this and have any info on how your particular bugs played out.

 

[Temmrich]

Curious about if/how this was resolved. Hope things have been better for you.

I have been away - car was parked and off for ~2 weeks. Went to drive it today and having what might be a similar issue - car is driveable but center and top-right displays are off entirely. Reset using steering wheel buttons did not resolve, many features entirely inaccessible - climate, cameras, infotainment etc. Looks like your second pic with those screens dark, not like the first one where they appear to be “on” but blank.

So strange to have that kind of failure while the car was just sitting quietly, had been fine before I left.

Anyway, please lmk if you happen to see this and have any info on how your particular bugs played out.

I'm on the 14th month of my 18 month lease - you describe pretty well the entire experience, which is a shame because it is truly a beautiful car and the drive experience is excellent (which i tell to everyone) - but also tell them that the problem is that the rest of it is a really bad middle school software lab. All my problems are initially addressed as "wow, never heard that before" until i read the forums and realize that it is pervasive. Elegant as the car may be, and as "first world problem" as it is, people (at least not me) are not going to pay $100k+ for a vehicle that has an endless stream of annoyances (blank screens, turn signals, wiper performance, seat settings, phone connection, media in general,.....). They are "losing it" as a company.

 

[borski]

Curious about if/how this was resolved. Hope things have been better for you.

I have been away - car was parked and off for ~2 weeks. Went to drive it today and having what might be a similar issue - car is driveable but center and top-right displays are off entirely. Reset using steering wheel buttons did not resolve, many features entirely inaccessible - climate, cameras, infotainment etc. Looks like your second pic with those screens dark, not like the first one where they appear to be “on” but blank.

So strange to have that kind of failure while the car was just sitting quietly, had been fine before I left.

Anyway, please lmk if you happen to see this and have any info on how your particular bugs played out.

That type of failure happens after a bad boot where things did not come up correctly or in the right order. The steering wheel reset should have resolved it, but if it didn’t, let the car fall fully asleep and wake it up again.

If it doesn’t resolve after that, you need service.

 

[Batteryman]

Yep, Lucid needs to pay much more attention to software. Get all those bugs ironed out. It’s not rocket science. Just throw more resources at it until you fix software issues. Long range won’t sell more cars than what you lose with buggy software. I mean, it’s been more than 4 years….and still…..

I’m actually hesitant to recommend a Lucid to anyone with all those software bugs. Listening Lucid executives?

 

[Multitask]

Yep, Lucid needs to pay much more attention to software. Get all those bugs ironed out. It’s not rocket science. Just throw more resources at it until you fix software issues. Long range won’t sell more cars than what you lose with buggy software. I mean, it’s been more than 4 years….and still…..

I’m actually hesitant to recommend a Lucid to anyone with all those software bugs. Listening Lucid executives?

Highly doubt they are, and even if they were doubt they will do anything... (Right away) 8)
While I can feel for you guys.... I doubt they do....

'most' manufacturers don't even look

 

[fadooly]

Every car from every manufacturer comes with its own set of problems

It does not matter the price tag

My lucid is not the same 12 months ago and most of the bugs have been ironed out for me which were to me small like seat not moving out of the way and mirrors were unfolding and the app was extremely slow

I see lately lucid hard at work lately with many major updates and news coming out almost every 2 weeks

 

[MoniputerLM]

Every car from every manufacturer comes with its own set of problems

It does not matter the price tag

My lucid is not the same 12 months ago and most of the bugs have been ironed out for me which were to me small like seat not moving out of the way and mirrors were unfolding and the app was extremely slow

I see lately lucid hard at work lately with many major updates and news coming out almost every 2 weeks

We have several cars and the Lucids, Air DE and Gravity DE, have the worst software of all, both in lack of features, UI and bugs. I love driving my car but every day there is something that doesn't work at first and may or may not fix itself during the drive. Yes, things are better but still not as good as I expect. It just gets old.

 

[borski]

Get all those bugs ironed out. It’s not rocket science. Just throw more resources at it until you fix software issues.

While I agree with your overall sentiment of wanting to see software improve, this is ... not even a little bit how software works. "Throw more resources at it until you fix software issues" and "Get all those bugs ironed out. It’s not rocket science" are nonsensical statements if you've ever actually written any software.

For one thing, you will literally never get 'all those bugs ironed out,' and there will always be bugs. Writing provably secure and provably bug-free software is doable in only very rare circumstances with very specific constraints.

"Throw more resources at it" is a very common non-engineer trope, but fails in reality. If you haven't ever read it: https://en.wikipedia.org/wiki/The_Mythical_Man-Month

There are ways to fix software of course, but 'add more people' isn't the solution (on its own) that you think it is.

 

[Multitask]

For one thing, you will literally never get 'all those bugs ironed out,' and there will always be bugs. Writing provably secure and provably bug-free software is doable in only very rare circumstances with very specific constraints.

Bugs are one thing that will 'never' get out
After all . isn't Tesla on V13 of the driver thing...... 8)

Does anyone know where the term comes from?

 

[DreamTour]

Bugs are one thing that will 'never' get out
After all . isn't Tesla on V13 of the driver thing...... 8)

Does anyone know where the term comes from?

While I agree with your overall sentiment of wanting to see software improve, this is ... not even a little bit how software works. "Throw more resources at it until you fix software issues" and "Get all those bugs ironed out. It’s not rocket science" are nonsensical statements if you've ever actually written any software.

For one thing, you will literally never get 'all those bugs ironed out,' and there will always be bugs. Writing provably secure and provably bug-free software is doable in only very rare circumstances with very specific constraints.

"Throw more resources at it" is a very common non-engineer trope, but fails in reality. If you haven't ever read it: https://en.wikipedia.org/wiki/The_Mythical_Man-Month

There are ways to fix software of course, but 'add more people' isn't the solution (on its own) that you think it is.

One way to introduce less bugs is to not update the software, or reduce the feature set

My first car (Toyota Rav4) didn't have any software bugs!

Then again i let myself into my neighbors car one day (same model) with my physical key. (Same make, model, color). Only noticed something weird because the seat was so far forward.

 

[johnse]

Does anyone know where the term comes from?

Popularized by Admiral Grace Hopper's bug story wherein a moth was found causing errors in a computer at Harvard. https://daily.jstor.org/the-bug-in-the-computer-bug-story/

 

[amcclain]

Well a few days later and still in the same state. Called customer care first thing Monday morning- they didn’t do or suggest anything other than open a case for the service center here in LA (they routed me to Beverly Hills).

Tuesday night I got a text from the SC asking if I “still had any issues” - replied immediately w/emphatic yes and description of the problem + pics. No reply to that . I replied again yesterday and got a response that SC “double booked” so they could see me….in October. “Would you like me to schedule you in for then?”

Um, no, that’s not going to work. They are apparently checking with the bigger SC in Torrance to see if there is anything they can do…. Three month old car already spent two weeks in service to replace a faulty comms unit.

I’m a software developer myself and so have a LOT of sympathy for complexities of software design and errors, but this seems like it’s a pretty serious and systematic set of issues.

I also expect more from a hyper modern cloud connected car like this. It’s still talking to the app, why not show any kind of diagnostic data? If not to me directly as a consumer, at least customer care should be able to perform some form of remote diagnostics to confirm there is an issue, attempt a reset or any kind of troubleshooting without me having to take time off of work to drive it in and have it sit on a lot.

The contrast with how beautifully put together the car is physically and how it performs only makes it that much more painful. It’s like - “guys, you nailed this car, you got so many incredibly hard things done well and to such a high standard, how have we dropped the ball so badly here?”

 

[Batteryman]

We have several cars and the Lucids, Air DE and Gravity DE, have the worst software of all, both in lack of features, UI and bugs. I love driving my car but every day there is something that doesn't work at first and may or may not fix itself during the drive. Yes, things are better but still not as good as I expect. It just gets old.

Agree, my climate just froze yesterday. Come on Lucid, get this $&%$ together.

 

[Batteryman]

Well a few days later and still in the same state. Called customer care first thing Monday morning- they didn’t do or suggest anything other than open a case for the service center here in LA (they routed me to Beverly Hills).

Tuesday night I got a text from the SC asking if I “still had any issues” - replied immediately w/emphatic yes and description of the problem + pics. No reply to that . I replied again yesterday and got a response that SC “double booked” so they could see me….in October. “Would you like me to schedule you in for then?”

Um, no, that’s not going to work. They are apparently checking with the bigger SC in Torrance to see if there is anything they can do…. Three month old car already spent two weeks in service to replace a faulty comms unit.

I’m a software developer myself and so have a LOT of sympathy for complexities of software design and errors, but this seems like it’s a pretty serious and systematic set of issues.

I also expect more from a hyper modern cloud connected car like this. It’s still talking to the app, why not show any kind of diagnostic data? If not to me directly as a consumer, at least customer care should be able to perform some form of remote diagnostics to confirm there is an issue, attempt a reset or any kind of troubleshooting without me having to take time off of work to drive it in and have it sit on a lot.

The contrast with how beautifully put together the car is physically and how it performs only makes it that much more painful. It’s like - “guys, you nailed this car, you got so many incredibly hard things done well and to such a high standard, how have we dropped the ball so badly here?”

They need to double/triple their software team to get these bugs ironed out. I find it difficult to understand that they didn’t figure this out 4 years ago with the abysmal UX 1.0 they released with the Lucid Air. What’s the point in making amazing drivers car if software just breaks all the time. You lose more sales with poor software than gain with good drivers car….duh…..

 

[Batteryman]

While I agree with your overall sentiment of wanting to see software improve, this is ... not even a little bit how software works. "Throw more resources at it until you fix software issues" and "Get all those bugs ironed out. It’s not rocket science" are nonsensical statements if you've ever actually written any software.

For one thing, you will literally never get 'all those bugs ironed out,' and there will always be bugs. Writing provably secure and provably bug-free software is doable in only very rare circumstances with very specific constraints.

"Throw more resources at it" is a very common non-engineer trope, but fails in reality. If you haven't ever read it: https://en.wikipedia.org/wiki/The_Mythical_Man-Month

There are ways to fix software of course, but 'add more people' isn't the solution (on its own) that you think it is.

Wonder why our model 3 software always works, very responsive. Keys always work perfectly, app is instantaneously responsive. Come on, they can’t even get the keys to work properly even after 4 years…..that’s almost half a decade!!

Poor software will tank this company if this continues….sales will dry out.

In my books, this is unacceptable!

 

[DreamTour]

Well a few days later and still in the same state. Called customer care first thing Monday morning- they didn’t do or suggest anything other than open a case for the service center here in LA (they routed me to Beverly Hills).

Tuesday night I got a text from the SC asking if I “still had any issues” - replied immediately w/emphatic yes and description of the problem + pics. No reply to that . I replied again yesterday and got a response that SC “double booked” so they could see me….in October. “Would you like me to schedule you in for then?”

Um, no, that’s not going to work. They are apparently checking with the bigger SC in Torrance to see if there is anything they can do…. Three month old car already spent two weeks in service to replace a faulty comms unit.

I’m a software developer myself and so have a LOT of sympathy for complexities of software design and errors, but this seems like it’s a pretty serious and systematic set of issues.

I also expect more from a hyper modern cloud connected car like this. It’s still talking to the app, why not show any kind of diagnostic data? If not to me directly as a consumer, at least customer care should be able to perform some form of remote diagnostics to confirm there is an issue, attempt a reset or any kind of troubleshooting without me having to take time off of work to drive it in and have it sit on a lot.

The contrast with how beautifully put together the car is physically and how it performs only makes it that much more painful. It’s like - “guys, you nailed this car, you got so many incredibly hard things done well and to such a high standard, how have we dropped the ball so badly here?”

My guess is this must not be in the service diagnostic playbook so they are struggling. They really need someone who knows the integrated architecture to debug it. Sounds like they are spinning and not getting the right person on the case.

Early on (apr 2023). I had a case like this where it went back several times, turned out it was a faulty ground on the air conditioning compressor. The sensors were saying everything was fine and the compressor was working but it was not. That case was simpler because you would clearly tell it was not working.

they seem to have tested the obvious stuff (e.g display signal path given the facts that the system is still producing data but no display). Did they already replace / test the ccc? E.g graphics chip thermal limiting maybe because of cooling issues?

To me this Feels like a parts quality / service issue (not being able to diagnose) rather than software. One thing I always wonder with service is if they are hesitant to do anything outside their diagnostic tree (for example change out whole modules or reflash the car) or to eliminate software. My opinion would be resolving the issue faster is a better outcome than saving a few bucks here and there on testing parts or labor because now they have to pay for a loaner and a dissatisfied customer.

Self advocate and try another Sc if you feel like you are getting spin.

 

[borski]

Wonder why our model 3 software always works, very responsive. Keys always work perfectly, app is instantaneously responsive. Come on, they can’t even get the keys to work properly even after 4 years…..that’s almost half a decade!!

Poor software will tank this company if this continues….sales will dry out.

In my books, this is unacceptable!

Because Tesla has been around for well over a decade and has had plenty of time to fix many of the bugs in their software; it’s not like they wrote bug-free software in the past, or even now. Tesla software still fails all the time; I still have to reboot it often.

Keyfobs are not a software issue; they are a hardware issue.

Please stop talking about software as if you have experience with it; “simply add more people” is not the panacea you think it is. Yes, a bigger team would be helpful, but if you changed nothing else it would not fix your software woes.

 

[borski]

My guess is this must not be in the service diagnostic playbook so they are struggling. They really need someone who knows the integrated architecture to debug it. Sounds like they are spinning and not getting the right person on the case.

Early on (apr 2023). I had a case like this where it went back several times, turned out it was a faulty ground on the air conditioning compressor. The sensors were saying everything was fine and the compressor was working but it was not. That case was simpler because you would clearly tell it was not working.

they seem to have tested the obvious stuff (e.g display signal path given the facts that the system is still producing data but no display). Did they already replace / test the ccc? E.g graphics chip thermal limiting maybe because of cooling issues?

To me this Feels like a parts quality / service issue (not being able to diagnose) rather than software. One thing I always wonder with service is if they are hesitant to do anything outside their diagnostic tree (for example change out whole modules or reflash the car) or to eliminate software. My opinion would be resolving the issue faster is a better outcome than saving a few bucks here and there on testing parts or labor because now they have to pay for a loaner and a dissatisfied customer.

Self advocate and try another Sc if you feel like you are getting spin.

Yeah, this is almost certainly a hardware issue. I’m not saying I like that, haha, but it doesn’t appear to be a software issue I’ve seen before. There is something wrong physically; I’d push on service.

 

[DreamTour]

Because Tesla has been around for well over a decade and has had plenty of time to fix many of the bugs in their software; it’s not like they wrote bug-free software in the past, or even now. Tesla software still fails all the time; I still have to reboot it often.

Keyfobs are not a software issue; they are a hardware issue.

Please stop talking about software as if you have experience with it; “simply add more people” is not the panacea you think it is. Yes, a bigger team would be helpful, but if you changed nothing else it would not fix your software woes.

Out of curiosity - what about the hardware for the FOB? Undersized bluetooth transmitter on the fob? I had assume it had something to do with not managing the sleep state well and sleeping through the heartbeat pings.