Gravity Bugs / Issues

[Bunnylebowski]

I think I found the source of that blue oval that you and some others are seeing in the windshield above the HUD screen.

I was on a step stool cleaning the windshield and saw a bubble in the HUD screen under where the blue oval floats. I think the screen is supposed to have a flat curvature across its width along the windshield. But on the left side of our screen (near the A pillar) there is a bubble that breaks the curvature line. It's not in a protective film but in what appears to be the plastic HUD screen itself. I frankly cannot conceive how such a defect could have made it through inspection either by the HUD unit supplier or by Lucid. Depending on how many units are affected, this is going to put something of a burden on the service department time- and cost-wise.

And, given that HUD units still seem to be in short supply, it will likely not be a quick fix for those of us with this blue oval in our line of sight.

View attachment 31103

Yeah hard to argue with that, it’s a visible defect and they’ll need to remedy that. Obviously Lucid doesn’t make the plastic or glass or whatever, so their supplier is gonna owe them a fix if they’re delivering defective HUD displays to Lucid.

 

[037]

I think I found the source of that blue oval that you and some others are seeing in the windshield above the HUD screen.

I was on a step stool cleaning the windshield and saw a bubble in the HUD screen under where the blue oval floats. I think the screen is supposed to have a flat curvature across its width along the windshield. But on the left side of our screen (near the A pillar) there is a bubble that breaks the curvature line. It's not in a protective film but in what appears to be the plastic HUD screen itself. I frankly cannot conceive how such a defect could have made it through inspection either by the HUD unit supplier or by Lucid. Depending on how many units are affected, this is going to put something of a burden on the service department time- and cost-wise.

And, given that HUD units still seem to be in short supply, it will likely not be a quick fix for those of us with this blue oval in our line of sight.

View attachment 31103

Scary thought if that is a hardware issue…please let us know what Lucid service says about that.

 

[zerocylinders]

A major annoyance so far is the key does not work sometimes, the car won't sense the key after sitting in it.
Wondering if anyone else is having this issue and wonder if my key battery needs replacing? Happened at least 3 times in the last couple of days

One time we just sat in the car for 10 minutes and it wouldn't switch on, then we went and got the key card and it worked, strangely the key worked again for the rest of the day but stopped again today morning

Same. Car essentially not driveable for past 12 hours here. Missed a group bike ride and now trying to figure out what to do. My driving card thing also not working which I think is a problem with the center console it has never worked, never recognized card. Very bummed right now

 

[Bunnylebowski]

Same. Car essentially not driveable for past 12 hours here. Missed a group bike ride and now trying to figure out what to do. My driving card thing also not working which I think is a problem with the center console it has never worked, never recognized card. Very bummed right now

Did you call service and ask them to reinstall 3.2.1? Just trying to figure out if 3.2.1 reinstall fixes it or the issue persists for some.

 

[hmp10]

Yeah hard to argue with that, it’s a visible defect and they’ll need to remedy that. Obviously Lucid doesn’t make the plastic or glass or whatever, so their supplier is gonna owe them a fix if they’re delivering defective HUD displays to Lucid.

And here's what we see in the windshield above that distortion. (The floating ghost comes and goes with light conditions, but the blue oval is always there in all daytime light conditions.) I'm surprised the person who drove the car around that short Arizona pre-delivery test track didn't notice at least the blue oval and/or that the car was approved for shipment with it there. It shows up in pretty much any light conditions we've encountered so far. It sort of smells of Production just focusing on their metrics and deciding to push their problems onto Service.

 

[Ron_Burgundy]

And here's what we see in the windshield above that distortion. (The floating ghost comes and goes with light conditions, but the blue oval is always there in all daytime light conditions.) I'm surprised the person who drove the car around that short Arizona pre-delivery test track didn't notice at least the blue oval and/or that the car was approved for shipment with it there. It shows up in pretty much any light conditions we've encountered so far. It sort of smells of Production just focusing on their metrics and deciding to push their problems onto Service.

View attachment 31111

It could be they DID/do see it, know it’s an issue, know they’ll have to address/fix post delivery, but it’s so prevalent, they’d have to effectively have no DE deliveries and if most other items work, they want to get the DEs going.

As others have said, hard to imagine Lucid didn’t notice and perhaps a reason for the HUD covers during demo drives as it feels like they could’ve just had the HUD “off” via software if they didn’t want people to see it with limited functionality…

The “solve” for @hmp10 and others facing the issue could be covering the HUD with a black cloth for now, unfortunately.

 

[Bunnylebowski]

As I mentioned before the Gravity GT I test drove at Natick only had a HUD artifact if you looked at it slightly off axis and it wasn’t nearly as visible as @hmp10 example so I don’t think they’re concealing a problem, it’s just an inconsistency that’s going to need a fix but not a disabling of the vehicle. The fob/keycard thing is another problem and I think it’s time for them to be pro-active and if re-installing 3.2.1 is the fix then they should just be doing that for every single customer like a day after they get delivery.

 

[Ron_Burgundy]

As I mentioned before the Gravity GT I test drove at Natick only had a HUD artifact if you looked at it slightly off axis and it wasn’t nearly as visible as @hmp10 example so I don’t think they’re concealing a problem, it’s just an inconsistency that’s going to need a fix but not a disabling of the vehicle. The fob/keycard thing is another problem and I think it’s time for them to be pro-active and if re-installing 3.2.1 is the fix then they should just be doing that for every single customer like a day after they get delivery.

I didn’t mean to say they’re concealing an issue with any sort of poor intent. Just meant they could be aware and working on a fix but prefer to get some DEs delivered.

 

[hmp10]

Another possibility is that these screens (which appear to be plastic) are prone to warping under intense sunlight and/or heat, and the problem is just showing up in some cars earlier than others depending on location and storage. Our car has spent very little time outdoors since we've had it, but who knows how long it sat on a desert staging lot or what its transport conditions were like from Arizona to south Florida?

I've had a service ticket in for a while, and I was surprised this morning (a Sunday) to get a text from our mobile tech who has just finished a week-long training session on the Gravity. He's coming by day after tomorrow to reload 3.2.0 to deal with the navigation issue and to look at a couple of other things.

I sent him the photos I posted here this morning in case he could find out something about the HUD situation before his visit. He texted back that it does look as if the unit will need to be replaced and confirmed that they are in short supply. But he assured me he would do everything he could to expedite things.

I've said it elsewhere -- Lucid service, especially the mobile service, over the past few years has always been everything one could hope it to be, and I absolutely trust Ed to work this issue as hard as he can.

 

[Bunnylebowski]

Another possibility is that these screens (which appear to be plastic) are prone to warping under intense sunlight and/or heat, and the problem is just showing up in some cars earlier than others depending on location and storage. Our car has spent very little time outdoors since we've had it, but who knows how long it sat on a desert staging lot or what its transport conditions were like from Arizona to south Florida?

I've had a service ticket in for a while, and I was surprised this morning (a Sunday) to get a text from our mobile tech who has just finished a week-long training session on the Gravity. He's coming by day after tomorrow to reload 3.2.0 to deal with the navigation issue and to look at a couple of other things.

I sent him the photos I posted here this morning in case he could find out something about the HUD situation before his visit. He texted back that it does look as if the unit will need to be replaced and confirmed that they are in short supply. But he assured me he would do everything he could to expedite things.

I've said it elsewhere -- Lucid service, especially the mobile service, over the past few years has always been everything one could hope it to be, and I absolutely trust Ed to work this issue as hard as he can.

Whatever that material is made of I’d be very surprised that it could warp under 130F temps or whatever it is the car could see sitting in the sun, like other polymers in the car don’t warp in the heat. But I guess if there’s some manufacturing defect then it could warp when it otherwise wouldn’t?

 

[Clyde2575]

And here's what we see in the windshield above that distortion. (The floating ghost comes and goes with light conditions, but the blue oval is always there in all daytime light conditions.) I'm surprised the person who drove the car around that short Arizona pre-delivery test track didn't notice at least the blue oval and/or that the car was approved for shipment with it there. It shows up in pretty much any light conditions we've encountered so far. It sort of smells of Production just focusing on their metrics and deciding to push their problems onto Service.

View attachment 31111

When I test drove the Scottsdale Gravity I only saw it when I was in one certain position, honestly, I was trying to find it. All that to say, it is possible that they never saw it if they were not looking for it. I am 5’5” and sit high and, as a result of the location of the pedals, closer than I like to the steering wheel.

 

[Bunnylebowski]

I didn’t mean to say they’re concealing an issue with any sort of poor intent. Just meant they could be aware and working on a fix but prefer to get some DEs delivered.

Yeah it’s hard to tell. I know they reject parts not up to spec. My car is in service for the nose lamp going out, and there was a dark spot they found in the replacement one so they ordered a new one rather than just putting the slightly defective one in my car, even though my car is nearly out of warranty.

 

[Adnillien]

When I test drove the Scottsdale Gravity I only saw it when I was in one certain position, honestly, I was trying to find it. All that to say, it is possible that they never saw it if they were not looking for it. I am 5’5” and sit high and, as a result of the location of the pedals, closer than I like to the steering wheel.

When I test drove the Scottsdale Gravity, the HUD display was excellent. I did not see any blue oval or other artifacts. It was between 10 and 11 in the morning on a sunny day. The only negative thing I saw with the HUD was the update of the current speed was very slow and lagged the actual speed when accelerating.

It seems to me that some cars have this defect and some do not, it is not all cars. The cars with the defect need to be fixed.

 

[hmp10]

When I test drove the Scottsdale Gravity I only saw it when I was in one certain position, honestly, I was trying to find it. All that to say, it is possible that they never saw it if they were not looking for it. I am 5’5” and sit high and, as a result of the location of the pedals, closer than I like to the steering wheel.

Others who are seeing the blue oval report differing experiences. Some can make it go away by changing seating position, some can't.

I'm 5'7" tall, and my partner is 6'1", and we both have very different driving positions. But we both see that oval no matter what. In fact, the picture I posted of the oval with the ghost was taken from the passenger side while the driver was also seeing both artifacts clearly.

It may be a function of just how warped the HUD screen is. In any case, no one who has sat in either front seat of our car has failed to see it when the car is outside in either bright, overcast, or rainy daytime weather.

The fact that some people here on the forum report taking test drives with a black cloth put over the screen would suggest that Lucid is well aware they are shipping at least some cars with disturbing reflections.

Look, no one loves the Lucid brand better than I. That's why we now have two Lucid Dream Editions sitting in our garage and are waiting anxiously for the arrival of the third. And it's great that many new owners are not having this HUD reflection issue. But for those who do -- even those who can make it go away by shifting from their preferred seat settings -- the problem is real, and it's significant. And I think Lucid is shipping these cars in full awareness of the issue.

While I agree that it's not sufficient cause to hold up DE deliveries at this point, I do think it's something that people should be made aware of upon delivery and given assurance that, if their car manifests the problem, Lucid will address it as soon as they have a fix worked out.

 

[johnse]

I think I found the source of that blue oval that you and some others are seeing in the windshield above the HUD screen.

I was on a step stool cleaning the windshield and saw a bubble in the HUD screen under where the blue oval floats.

I know they reject parts not up to spec.

I'm kind of liking my speculation that I posted in the Delivery thread:

I have a theory about the HUD.

DISCLAIMER: This is pure speculation, I have no inside knowledge, I am probably wrong....

I am wondering if the supply chain issue is actually that the supplier had build issues with the units delivered to Lucid?

We know:
* Lucid expected to deliver all DE orders by end of June.
* They removed it as an option for GGT due to supply chain issues
* Several of us have been told recently but SAs to expect a month or two delay before our DEs go into production (mine is currently pre-VIN that I understand to be the parts-gathering phase.)

I'm speculating that
* the supplier actually delivered a significant number of HUDs to Lucid
* Lucid discovered the artifact problem and started rejecting units.
* They thought they would still have enough for DE
* They built what they could using the best of the delivered units but have run out.
* I am assuming others were completely non-functional, or had much worse artifact problems.

Having found the problem, and hopefully diagnosed the manufacturing problem early on, they may have a V2 HUD being delivered this Fall.

 

[hmp10]

I'm speculating that
* the supplier actually delivered a significant number of HUDs to Lucid
* Lucid discovered the artifact problem and started rejecting units.
* They thought they would still have enough for DE
* They built what they could using the best of the delivered units but have run out.
* I am assuming others were completely non-functional, or had much worse artifact problems.

That is a tenable guess about what may be going on.

But, if correct, all the more reason to pay particular attention during final factory inspection to possible warpage in the HUD screen and to inform customers upon delivery that, should their car have the issue, it will be addressed in due course. I mean, honestly, all I had to do was look through the windshield from outside the car to see the screen warpage.

As was demonstrated recently when Nick Twork publicly acknowledged a known problem , its cause, and plans to address it, the statement he put out went miles on this forum to defuse growing owner irritation with the problem and also created buckets of goodwill for such candor.

I have never seen trying to avoid openly admitting a problem that has already emerged into the light of day do a company any good at all. I was at GE during the infamous rotary compressor fiasco in its Major Appliances business. GE broke with most industry practice at the time by getting on top the problem proactively, warning customers who had not yet seen the problem that it could occur, and assuring them that the company was going to make things right. That whole episode made it into business school case studies as a best practice -- much as Johnson & Johnson's rapid and candid response to the Tylenol deaths in Chicago several years earlier saved that company's reputation.

Lucid had a similar result when some early Lucid Airs started having battery pack failures. Lucid started mining fleet data to detect others cars that were possibly on the way to a problem and contacted those customers to tell them what to expect from Lucid in forestalling or resolving the problem should it occur. It turned early alarm and frustration into widespread customer appreciation for Lucid's proactive response.

This HUD problem is nowhere near as serious as the battery pack failures, and it is not even as serious as the key fob issues. But Lucid has already had a positive response from laying out their plan to address the fob issues which has taken the sting out of the issue for some owners. They should do the same for the HUD issue.

 

[Bunnylebowski]

I'm kind of liking my speculation that I posted in the Delivery thread:

Yeah it’s plausible.

 

[JoeJP3]

A major annoyance so far is the key does not work sometimes, the car won't sense the key after sitting in it.
Wondering if anyone else is having this issue and wonder if my key battery needs replacing? Happened at least 3 times in the last couple of days

One time we just sat in the car for 10 minutes and it wouldn't switch on, then we went and got the key card and it worked, strangely the key worked again for the rest of the day but stopped again today morning

My family and I got stranded because of this. Coming from a Volvo I never thought I needed to carry a key card with me. Now I always do in addition to the key fob.

Beyond that the key fob seems to have very limited range and takes a while for the car to respond.

 

[JoeJP3]

The poster's "key" is usually called the "fob". It comes with the car.
"Key Card" is a non-powered NFC credit card that also comes with the car. Most people carry it as a backup, in case of a failure of the mobile key (aka Phone As A Key or PAAK).
Note that the fob can also work as a non-powered NFC device to unlock the car and drive, if the fob's battery fails for some reason.

This is not totally true / the key fob cannot be used as the non-powered NFC. It does in most cars but apparently not in the Gravity.

 

[prodolf]

Same. Car essentially not driveable for past 12 hours here. Missed a group bike ride and now trying to figure out what to do. My driving card thing also not working which I think is a problem with the center console it has never worked, never recognized card. Very bummed right now

Okay I had exact same issues and frustration until member DrZorro posted this:

I'm about 3 weeks in and I also do not have any key issues. Perhaps your settings are different than mine and how you are interacting with the car is different...That may make the difference. Here's what has worked for me since day 1:

--I have the proximity/auto lock/unlock thing in the settings switched to OFF
--To open the car: Key in pocket, approach car, push in the door handle...It then presents and the door opens (and car drives without issue)
--To lock the car: Key still in pocket, push door handle in until mirrors begin to fold. Let go, door handles disappear. Walk away.

I don't have to ever touch the fob. It stays in my pocket. Works every time! Let us know what your settings/procedure is so maybe we can figure out how to solve the issue.

This has worked 100% of the time since which allows me to drive and enjoy the Gravity.