Gravity Delivery Discussion

[rcrafte]

I was told it would ship in about 4 weeks (that was 1 week ago - however earlier I was told it would ship last week before some of the key issues appeared)... I was told the drive train was inspected - but I believe they are performing software upgrades - and everything is likely waiting on that.... The car was produced in the first week of June.

Got it, thank you

 

[Batteryman]

It's hard to imagine that it wouldn't A black cloth ought to do the trick.

I assume that the HUD reflections are visible whether the HUD is on or off? Looking at the photo @hydbob posted, I can see from the shadows that the Sun is pretty high in the sky, but not directly overhead. Maybe 10:30 am or 1:30 pm. I'm curious how wide a range of Sun positions causes the HUD to become reflective.

As I have a GGT order with HUD, and I'm impatient to get a Gravity, the talk of reflections is making me wonder whether I should amend my order to be without HUD, and hopefully get delivery when they start making white Gravities. If I could get the GGT with HUD today, the reflection probably wouldn't put me off of keeping that in the order, but I'm feeling jealous of those of you with a Gravity in your driveway.

Even the 200k EQS Maybach has horrible HUD reflections….its the norm throughout the industry.

 

[californiaboy935]

I understand it can come across as dismissive but what if out of 100 keys, 90 are working and 10 aren’t? It makes a mountain out of a mole hill for something that 90% of owners aren’t having an issue with.

Are these people contacting Lucid to see if it’s an issue with their car or are they just complaining online hoping that venting will fix the issue. Maybe something needs to be checked out and once rectified it works 100% so is it a big issue in that case?

My key works 100% so it’s not a 100% failure rate on all vehicles. It seems in here though everyone is amplifying the issues and others who don’t even own one are piling on. Then those who actually own a Gravity are saying “mine is fine” are told “well, we don’t want to hear from you”.

Agreed.

 

[Steve11ca]

Only problem is my key cards didn't work either. They pushed an update that worked for the cards and the fob.

 

[DrZorro]

View attachment 30596
Only problem is my key cards didn't work either. They pushed an update that worked for the cards and the fob.

I got the email too. I do like that they are at least openly acknowledging issues which seems to be a positive change and gives reassurance that they are working on them.

 

[borski]

Communication! Woo

 

[HC_79]

Communication! Woo

Agreed!

 

[californiaboy935]

Great to see!

 

[037]

View attachment 30596
Only problem is my key cards didn't work either. They pushed an update that worked for the cards and the fob.

This is clearly AI generated, which by it self is not a bad thing, but maybe you are experiencing an issue, maybe there’s a fix in a few months, maybe this bothers you.

The above just pisses me off that you can’t get a short straight answer.

Sorry, we are working on it, current estimate a month but might take two, here is your ticket number, here is the site to check progress, here is how you can communicate and provide more details.

I do support for a living and nobody likes a generic response that clearly has no idea who you are.

Based on the responses this answer seems to be better than nothing, I might be expecting a higher standard based on the “compromise nothing”.

Have to keep reminding my self that the funds are limited and everything is rushed to try and survive.

 

[rodagoca]

When we upgraded to GDE, we talked to our SA.

But I believe that checkbox on the account is what allows one to see the GDE option on the web site.

We didn’t have access to ordering DE until asking about it. It still shows as a design option

 

[HC_79]

This is clearly AI generated, which by it self is not a bad thing, but maybe you are experiencing an issue, maybe there’s a fix in a few months, maybe this bothers you.

The above just pisses me off that you can’t get a short straight answer.

Sorry, we are working on it, current estimate a month but might take two, here is your ticket number, here is the site to check progress, here is how you can communicate and provide more details.

I do support for a living and nobody likes a generic response that clearly has no idea who you are.

Based on the responses this answer seems to be better than nothing, I might be expecting a higher standard based on the “compromise nothing”.

Have to keep reminding my self that the funds are limited and everything is rushed to try and survive.

For someone who works in support you of all people should know you don’t go into the ins and outs of everything because a majority of people don’t care or won’t understand.

I work in support also and this response is what any company would do to acknowledge a problem exists and they’re working on fixing it. The process for reporting issues hasn’t changed so they don’t need to elaborate. Email, call Customer Care and your issue will be triaged just like any other company does.

Geez, damned if you do and damned if you don’t in here!

 

[037]

For someone who works in support you of all people should know you don’t go into the ins and outs of everything because a majority of people don’t care or won’t understand.

I work in support also and this response is what any company would do to acknowledge a problem exists and they’re working on fixing it. The process for reporting issues hasn’t changed so they don’t need to elaborate. Email, call Customer Care and your issue will be triaged just like any other company does.

Geez, damned if you do and damned if you don’t in here!

Better than nothing.

Don’t need to go into technical details to make an email a little more personal to the person with an issue, that was written in generic terms with hopes of sounding positive to a large group.

Not my style.

 

[HC_79]

Better than nothing.

Don’t need to go into technical details to make an email a little more personal to the person with an issue, that was written in generic terms with hopes of sounding positive to a large group.

Not my style.

It’s generic for a reason, and you, of all people should know why. You post everything, good or bad, without any facts to back it up.

 

[037]

It’s generic for a reason, and you, of all people should know why. You post everything, good or bad, without any facts to back it up.

I share data and list sources. When I have a Gravity I will start sharing what I learned and what works and what doesn’t.

I don’t attack people for disagreeing with me, I review their data and share mine.

For example, you shared that the above posted message was an email, I didn’t know that as only a piece was posted so I didn’t see who it came from or whose name was on it.

Data and context help, thank you

 

[HC_79]

I share data and list sources. When I have a Gravity I will start sharing what I learned and what works and what doesn’t.

I don’t attack people for disagreeing with me, I review their data and share mine.

For example, you shared that the above posted message was an email, I didn’t know that as only a piece was posted so I didn’t see who it came from or whose name was on it.

Data and context help, thank you

And this is the problem, you don’t verify anything. You just post it all over the place and then pretend like it’s fact all why hiding under the guise of “I just provide the data not my problem if you take it the wrong way”

All you’re doing is engagement farming, you don’t care whether comments are right, wrong or misguided. If you had of done some due diligence you may have found out that a name was on it but you simply couldn’t be bothered.

 

[Ron_Burgundy]

Anyone scheduled to receive their Gravity this week?

 

[9point81]

Anyone scheduled to receive their Gravity this week?

Depends on if they can get mine on the truck from Texas and over to Roswell GA this week. If not this week, then hopefully next week at the latest.


And in case you (or anyone else) was going to ask, it's a GT. Gave up on DE and went with what was available.

 

[Bunnylebowski]

I share data and list sources. When I have a Gravity I will start sharing what I learned and what works and what doesn’t.

I don’t attack people for disagreeing with me, I review their data and share mine.

For example, you shared that the above posted message was an email, I didn’t know that as only a piece was posted so I didn’t see who it came from or whose name was on it.

Data and context help, thank you

So……you don’t have a Gravity, but you’re complaining about the email to the owners who do telling them Lucid is aware of these issues and working on them rapidly. And that’s a problem for you how? This isn’t intended as a personal attack, but it’s worth pointing out that you are pre-complaining about a customer service response not intended for you for a car you don’t yet have. That doesn’t elevate any discourse here. You are not alone, I remember in early days of the air there was truckloads of pre-complaining about possible issues in a car the poster did not have. It wastes everyone’s time and doesn’t gain you a thing.

 

[037]

So……you don’t have a Gravity, but you’re complaining about the email to the owners who do telling them Lucid is aware of these issues and working on them rapidly. And that’s a problem for you how? This isn’t intended as a personal attack, but it’s worth pointing out that you are pre-complaining about a customer service response not intended for you for a car you don’t yet have. That doesn’t elevate any discourse here. You are not alone, I remember in early days of the air there was truckloads of pre-complaining about possible issues in a car the poster did not have. It wastes everyone’s time and doesn’t gain you a thing.

As my comments keep getting deleted, I have no further comment.

 

[johnse]

After the email post, and before your post, was this:

I got the email too. I do like that they are at least openly acknowledging issues which seems to be a positive change and gives reassurance that they are working on them.

You then posted this

For example, you shared that the above posted message was an email, I didn’t know that as only a piece was posted so I didn’t see who it came from or whose name was on it.

1. The information this was an email was already posted in the forum.
2. @DrZorro also got the same email.

I would infer from this, and the wording, that it was intentionally sent as a bulk mail merge, either to those who had reported any problem, or to all current owners.

It provides
* Acknowledgement of multiple problems
* Informs that the problems are being worked on and
* Gives guidance on proper and safe use of the cars until the issues are fixed.

This was not a direct response to any particular person's problem, and this does not need any further specificity.